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Holiday Inn Express Grand Island - Niagara Falls by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Grand Island - Niagara Falls by IHG

Premium bedding, in-room safe, desk, blackout drapes
Exterior
Lobby
Indoor pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2761 Long Road, Grand Island, NY, 14072
  • Niagara Falls State Park
  • Fashion Outlets of Niagara Falls
    ‪5 min drive‬
  • Seneca Niagara Resort & Casino
    ‪9 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Transfer Shower (Communications)

Standard Room, 2 Queen Beds, Transfer Shower (Communications) | Bathroom | Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Transfer Shower (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony (Balcony)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony (Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower (Communications)

Suite, 1 King Bed, Roll-in Shower (Communications) | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Holiday Inn Express Grand Island - Niagara Falls by IHG

Grand Island hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
Holiday Inn Express Grand Island - Niagara Falls by IHG offers 105 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 24-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express Grand Island - Niagara Falls by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Holiday Inn Express Grand Island - Niagara Falls by IHG has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Grand Island Hotel
Holiday Inn Express Grand Island
Inn Express Grand Island
Holiday Inn Express Grand Island Niagara Falls Hotel
Holiday Inn Express Grand Island Niagara Falls
Inn Express Niagara Falls
Express Niagara Falls By Ihg
Holiday Inn Express Grand Island Niagara Falls
Holiday Inn Express Grand Island Niagara Falls by IHG
Holiday Inn Express Grand Island Niagara Falls an IHG Hotel
Holiday Inn Express Grand Island - Niagara Falls by IHG Hotel

Holiday Inn Express Grand Island - Niagara Falls by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 725 out of 1173 reviews
Rating 8 - Good. 265 out of 1173 reviews
Rating 6 - Okay. 89 out of 1173 reviews
Rating 4 - Poor. 43 out of 1173 reviews
Rating 2 - Terrible. 51 out of 1173 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location along I90. Property has warm water pool. Great breakfast buffet. Property seems like it was some other business prior, giving it an unusual feel.
Stayed 1 night in Feb 2025

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Highly recommend!

The hotel was clean and all updated. The staff was friendly and super helpful. I was stuck there with a baby and the staff made sure I didn’t need anything. When my daughter arrived and got stuck in the snow the gentleman at the front desk went out and helped her get dug out.
Stayed 1 night in Feb 2025

10/10 Excellent

THERESA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mahral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay inn
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Stayed 3 nights in Feb 2025

10/10 Excellent

Darrious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT book here

Never again will I stay at this hotel and I suggest others do the same. I wasn’t aware when I booked about the previous bad reviews but I should have looked because we experienced the same thing. When I got in there was no service desk receptionist so I had to call a number. I called the number said I was there to check in, and the dude hung up on me. He comes out I have my license down on the desk for verification, he checks me in, and then I have to pay a $25 security deposit- so I go to use my Apple Pay and this man rudely said “ PAY RIGHT THERE” “USE YOUR CARD, ITS RIGHT THERE” if it wasn’t 2:30 in the morning I would have told him to kiss my ass and checked in somewhere else but I didn’t. I remained calm and just said sir, that is my license and I’m paying it on my Apple Pay. Paid the fee he gave me my room key and that was that. They are NOT polite to their guest which seeing how we are the ones giving them business they’d be a little more polite. Not the case at this hotel. I’ve never been spoken to by a front desk staff at hotel. Absolutely horrible experience do not book here!
Stayed 2 nights in Feb 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Great room , good breakfast choices but not hot, so we heated it in our room. Parking lot icy is my complaint but close enough to Niagara Falls.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cleyonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back loved the setting
Stayed 1 night in Feb 2025

10/10 Excellent

Jeanna

Liked: Amenities
Great clean and friendly worker Jamal was great
Stayed 1 night in Feb 2025

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was great!

It was great!
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, room comfort

Not the greatest

House keeping never showed up over the 3 days I was there and every night when I got back to the hotel the key would not work and I would have to go back to the front desk to get it reprogrammed
Stayed 3 nights in Feb 2025

10/10 Excellent

Maria

Stayed 2 nights in Feb 2025

10/10 Excellent

Carmelo

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Carrie, Peru

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Juan, Kissimmee

Traveled with family
This property was absolutely stunning. From the staff to the cleanliness to the rooms, it was 10 out 10. Definitely worth every single cent spent.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The room was really comfortable snd clean. Do not sleep on the breakfast. It was the most variety I've seen and everything was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & pool water was very warm unlike most hotels who’s pools are cold.
Stayed 1 night in Feb 2025

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We have stayed here numerous times and it’s convenient and have no issues.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk personnel not very customer service oriented. Felt as if check in was a bother to the employee
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Loved it, very clean and nicw, but only driveable to anything.
Stayed 1 night in Dec 2024

8/10 Good

Juliemar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good size room
Stayed 1 night in Jan 2025

10/10 Excellent

Juan, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, great staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed at this hotel very much ! Staff was great , dinning was okay , expensive but good
Stayed 2 nights in Oct 2024