2/10 Terrible
YA TING
Traveled with partner
Apr 29, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience, I would not recommend anyone to go this hotel if you are looking for restful night of sleep at hotel during your travel. After days of conference, I was very tired. I asked to have a quiet room at check in and if any room upgrade available as I’m a gold elite member. The lady who helped said that they are fully booked. At the same time the website is still showing available booking for king size room. I was checked in a room by the elevator after I specifically asking for a quiet room. The room is not sound proof at all, I could hear anyone who go in and out or up and down of the elevator. There were also kids running around the 4th floor non stop, screaming, shouting and bang on doors. I called downstairs and the hotel didn’t do anything for us. The air conditioner is extremely loud. Overall a very unpleasant experience and stay. I barely slept the last couple days at this hotel. This is not Marriott standard that I’m used to. Would not recommend.
YA TING
Stayed 2 nights in Apr 2025