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Empress Inn and Suites by The Falls

2.0 star property

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Photo gallery for Empress Inn and Suites by The Falls

Restaurant
Two beds with red bedspreads and white pillows, a bedside table with a lamp, and framed pictures adorn this cozy space.
Check-in at the Empress Inn & Suites, where a convenient reception desk offers a flat surface for placing items and a wall-mounted TV for your convenience.
Welcome to the Empress Inn & Suites, where guests can check in and enjoy a convenient location with easy access to the surrounding area.
Adjacent to the building, a multi-story parking structure offers convenient parking options.

Popular amenities

  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Clifton Hill
    ‪6 min walk‬
  • Fallsview Casino
    ‪10 min walk‬
  • Fallsview Indoor Waterpark
    ‪13 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Similar properties

Enjoy the city view from this balcony overlooking the parking lot.

Fairway Inn by the Falls

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
3.2 out of 5, (1019)
$72 nightly
The price is $72 total
includes taxes & fees
Fairway Inn by the Falls

About this property

Empress Inn and Suites by The Falls

Niagara Falls hotel connected to a shopping center, walkable to Clifton Hill
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

This Victorian hotel also offers barbecue grills, a vending machine, and multilingual staff. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

Empress Inn and Suites by The Falls has designated areas for smoking.

The hotel offers a complimentary manager's reception on select days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Self parking on site (CAD 14 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/airplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.0
Rating 10 - Excellent. 173 out of 1027 reviews
Rating 8 - Good. 244 out of 1027 reviews
Rating 6 - Okay. 236 out of 1027 reviews
Rating 4 - Poor. 146 out of 1027 reviews
Rating 2 - Terrible. 228 out of 1027 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service
Overall cheap and
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay at. Very clean, bed was very comfortable. Would stay there again
Stayed 3 nights in Apr 2025

8/10 Good

Tanmeet

Liked: Property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Aqeel

Stayed 1 night in Apr 2025

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, and price
Stayed 1 night in Apr 2025

4/10 Poor

Shreeya

Disliked: Cleanliness, staff & service, property conditions & facilities
There
Stayed 1 night in Apr 2025

6/10 Okay

Geetanjali

Traveled with family
Too much noise was there from other room and. Blankets were not comfortable. It was ok with compare to price
Stayed 1 night in Apr 2025

2/10 Terrible

Adv

Stayed 1 night in Apr 2025

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Francis

Stayed 2 nights in Apr 2025

4/10 Poor

Paramanathan

Traveled with family
No phone line Very poor service
Stayed 1 night in Apr 2025

8/10 Good

Malkit

Liked: Amenities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Projjwal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its value for money
Stayed 1 night in Mar 2025

4/10 Poor

Mark

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and helpful and for what is was is was clean however it was a dive.
Stayed 1 night in Mar 2025

6/10 Okay

Heather

Traveled with group
For the money and one night, the Empress is fine! It's an old property but you can tell they take care of it.
Stayed 1 night in Feb 2025

8/10 Good

Pedro Pablo

Liked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great on a budget

Budget friendly property. Excellent service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua, North York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

2/10 Terrible

Ibrahim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good. Old property They charged me $10 for the parking. The room's smells so bad. Furniture is very old.
Stayed 1 night in Feb 2025

8/10 Good

Grace, North York

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Navdeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Jan 2025

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very nice customer service!
Stayed 2 nights in Dec 2024

10/10 Excellent

Bhagwantpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Maninder Singh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Washrooms was smelling gross, smells like weed or smoked cigarettes. And lock of the washroom was not even working at all, we complained about it but nobody took any action for that.
Stayed 1 night in Dec 2024

6/10 Okay

Lyn

Liked: Staff & service
The family room was big, spacious for 6 people. The front desk staff were very nice. I have 3 complaints though. No hanger, no remote control for the TV and coffee is free for hotel guests but when i went to get coffee there was a sign saying the machine is out of coffee and the staff didn’t even made a new bunch.
Stayed 1 night in Dec 2024