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Comfort Inn The Pointe

3.0 star property

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Photo gallery for Comfort Inn The Pointe

Exterior
Exterior
Suite, Multiple Beds, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi
Free daily on-the-go breakfast
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1 Prospect Pointe, Niagara Falls, NY, 14303
  • Niagara Falls State Park
    ‪2 min walk‬
  • Conference Center Niagara Falls
    ‪4 min walk‬
  • Seneca Niagara Resort & Casino
    ‪5 min walk‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 288 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Upper Floor)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking (Upper Floor)

  • 291 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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3.7 out of 5, Good, (2983)
The price is $72
per night
$82 total
includes taxes & fees
Mar 3 - Mar 4
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About this property

Comfort Inn The Pointe

Hotel in Downtown Niagara Falls
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1056 square feet (98 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Onsite parking is available (surcharge).

Comfort Inn The Pointe is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,056 square feet of conference space
  • Meeting room

Outdoors

  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 75.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 10.00 per night
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Pointe
Comfort Inn Pointe Hotel
Comfort Inn Pointe Hotel Niagara Falls
Comfort Inn Pointe Niagara Falls
Comfort Inn Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Hotel
Comfort Inn The Pointe Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls

Comfort Inn The Pointe Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 593 out of 1204 reviews
Rating 8 - Good. 323 out of 1204 reviews
Rating 6 - Okay. 162 out of 1204 reviews
Rating 4 - Poor. 63 out of 1204 reviews
Rating 2 - Terrible. 63 out of 1204 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Saleha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, they had bugs on the bed, Bathroom lock was broken we got locked out, when we informed about the bug the front desk asked us to kill it and sleep on it, No microwave in the room, Asked us to use lobby microwave and it was filthy, molds all around so stinky,, Bed sheets were horrible, Stain on the comforter, when asked front desk she said it's not her job to see if room is clean or not and she cannot do anything about it.
Stayed 2 nights in Nov 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Amanda

Stayed 1 night in Oct 2024

10/10 Excellent

ken

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, excellent continental breakfast, excellent service and staff
Stayed 2 nights in Nov 2024

8/10 Good

DAE IL, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

6/10 Okay

Mary Folsom, Damascus

Traveled with partner
The proximity to the American Falls is incredible! It is truly a short and relatively easy walk! As for the hotel, at check-in we specifically asked for a room on the back side of the building but neither of the people at the front desk could say which rooms faced the back side. We got to our assigned room only to find it faced the front parking lot. We tried to get it changed to a back side room but the front desk attendant said “no”. As for the room itself…the carpet was thread bare and torn in several areas, the charging ports available were too lose and would not hold a charger’s prongs so there was no “in room” charging available, the plumbing under the bathroom sink was exposed and not very attractive, there was no soap in the room and the plug for the bath tub was sitting on the tub ledge (apparently broken) and the tub drained slowly while taking a shower. Not a very impressive place to stay at but the walking distance to the falls made up for what was lacking.
Stayed 4 nights in Nov 2024

4/10 Poor

Kristy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in the room . 😡
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness
Breakfast was bland. Employees took multiple breaks and came back smelling like weed. Area around hotel, businesses were closed.
Stayed 2 nights in Nov 2024

4/10 Poor

meliza

Traveled with family
Disliked: Cleanliness, staff & service
Booked 5 rooms for an overnight stay at Comfort Inn The Pointe 11/1-11/2. 4 rooms are ok but my brother’s room has a lot of lady bugs & other insects in the ceiling. There is even a nest of the lady bugs in one corner of the ceiling. called frontdesk and they sent a guy to manually remove the bugs as he said he cannot spray chemicals. we travelled for more than 8 hrs and was exhausted already when we discovered it so my brothers family didnt want to move and changing rooms was not given as an option by the frontdesk. My nephew also reported having key issues that he has to go back and forth to front desk & their room but everytime they give him new keys it doesnt work until frontdesk used their master key to let him in the room. That morning before we left, I spoke to the manager Amber and told her what happened with the bugs & key issue. She told me bec I booked through Expedia, I have to call them & ask for a refund on 1 of the rooms. She gave me her card & I called Expedia. Expedia tried to get in touch with the Manager but they were not able to reach her after multiple tries. I emailed Manager Amber 2x to follow up and request to cooperate with Expedia to process my refund. no reply. called Expedia again after a few days to follow up finally got in touch with the Manager who only approved a $30 refund. I booked the rooms for more than $179 per night (per room) and that is the only amount they are refunding me! Expedia gave me courtesy credit of $50. Wont come back.
Stayed 1 night in Nov 2024

6/10 Okay

Kenneth

Traveled with family
Disliked: Property conditions & facilities
Expected more but it was okay.
They didnt have my name on the reservation. I still got a room, so that was okay. The light by the bedside had outlets, but the outlets wouldnt hold a plug so they were useless. I just charged my phone across the room. The toilet didnt flush in the morning. Told the front desk about the lights outlets and the toilet. Came back and the lamp hadnt been touched but the toilet flushed. Next morning, no toilet flush. The staff was friendly but it seemed more laid back than i was use to. Didnt seem like a professional enviroment, again they were friendly. Overall i felt safe, it wasnt the worst place ive ever stayed, but for the amount of money i paid for two nights i would have expected more. If they had a big special price i might stay again for the convenience of distance to niagara falls. But otherwise i would choose a different hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Venkata Omkar

Liked: Cleanliness, staff & service
No microwave in room.
Stayed 1 night in Nov 2024

10/10 Excellent

Bethann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
I loved the location of this hotel and also the breakfast was amazing! So many choices for breakfast. Location was only like 2 miles from the border. Will def be back.
Stayed 2 nights in Nov 2024

8/10 Good

Maria

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Stayed 1 night in Oct 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the falls
Stayed 1 night in Nov 2024

4/10 Poor

Gord

Traveled with partner
Fitness equipment barely worked properly and I found a hidden camera mount in the room. Although I couldn’t find a camera, the mount for it was still there
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Stayed 1 night in Oct 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean clean clean
Check in was a breeze and the room smelled so clean and fresh the view was beautiful and we slept great
Stayed 1 night in Oct 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Stayed 3 nights in Oct 2024

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is great
Stayed 1 night in Oct 2024

6/10 Okay

Boby

Traveled with partner
Disliked: Amenities
The hotel is in a prime spot to access Niagra Falls National park on the American side. You're literally a 5min walk to the Maid of the Mist boat tour and the observation tower from the hotel. We were in room 517 (king room). From there we can see the rapids that eventually leads to American Falls and off in the distance you see the mist rising from Horseshoe Falls. The huge downside of American side of the falls, there's absolutely nothing to do or a decent place to eat. So now a decently priced hotel, in a great location cannot overcome the lack of attractions and dining. We had to drive 15mins into a suburb to find better dining options and few attractions. AKA stripmalls... If anyone knows why the area surrounding the park cannot be improved upon, please let me know. Otherwise stay where we did, get a passport and head over to Canada for a lot more fun than what's available on the American side..
Stayed 2 nights in Oct 2024

8/10 Good

Tai

Liked: Cleanliness, property conditions & facilities
Location is great which is a few steps to the Niagara Falls State Park. This hotel has no concierge service. They store guests' luggages without watching. So you take your own risk for storing luggages after/before check out/in.
Stayed 1 night in Oct 2024