2/10 Terrible
Lisa
Traveled with family
Aug 30, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t like that I requested a handicap room and got a hearing impaired room instead, one on the opposite side of the hotel from our room. Not only that but I requested a king size bed suite. Maybe it was a king size suite but the bed was either a double or a queen size, but it was no king bed. I have a king bed at home and I know for sure it was no king. The shower which I requested to be handicap accessible was a deep tub. The sides were so high my husband had to lift my legs over the side to get me in the shower!! How embarrassing! The sofa in the suite was a loveseat and hardly big enough for us both to sit down on together unless you took out the side pillow cushions. The bed, not only being too small was also hard as a rock. I’m missing the last disc in my spine, and have an extruded disc in my lower neck. It was a nightmare of a night, barely slept at all cause the bed hurt my back. Getting any service from the front desk was a big NO! They only had 2 ladies working it and all they cared about was checking in some convention people staying there. I checked out early. I even called them to say I was leaving early. I got like no reply, cause they hung up on me. My husband went downstairs to get a luggage carrier and they jump on him about not having his room key with them to show them so he could use the luggage carrier. They told him we owed them $8.00 more money cause the rate had gone up!! We booked thru you so you can handle that. Never again!!!
Lisa
Stayed 2 nights in Aug 2024