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Best Western Plus Newport News Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Newport News Inn & Suites

Exterior
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Property amenity
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Pool
  • Gym
  • Housekeeping
$98
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
500 Operations Dr, Newport News, VA, 23602
  • Patrick Henry Mall
    ‪8 min walk‬
  • Christopher Newport University
    ‪7 min drive‬
  • Fort Eustis
    ‪12 min drive‬
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6 out of 10
Good
(9 reviews)
  • 200 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • 200 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 200 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

7.0 out of 10
Good
(6 reviews)
  • 200 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(48 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Best Western Plus Newport News Inn & Suites

Hotel in Central Newport News
Along with a fitness center, this smoke-free hotel has a hot tub and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Plus Newport News Inn & Suites offers 65 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to a seasonal outdoor pool, Best Western Plus Newport News Inn & Suites provides a hot tub and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Complimentary self parking is available on site.

Best Western Plus Newport News Inn & Suites is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to August
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Newport News
Best Western Plus Newport News
Best Western Plus Newport News Inn
Newport News Best Western
Newport News Inn
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel
Best Western Plus Newport News Inn Suites
Plus Newport News & Suites
Best Western Plus Newport News Inn & Suites Hotel
Best Western Plus Newport News Inn & Suites Newport News
Best Western Plus Newport News Inn & Suites Hotel Newport News

Best Western Plus Newport News Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1009 reviews
Rating 8 - Good. 293 out of 1009 reviews
Rating 6 - Okay. 150 out of 1009 reviews
Rating 4 - Poor. 88 out of 1009 reviews
Rating 2 - Terrible. 71 out of 1009 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful except the gym was out of order so if you don’t care about that I would highly recommend
Stayed 3 nights in May 2025

10/10 Excellent

Denae

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property
Stayed 4 nights in May 2025

8/10 Good

Nevaeh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Anitra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Chelsea

Stayed 4 nights in May 2025

4/10 Poor

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Rachel

Stayed 1 night in May 2025

4/10 Poor

Evelyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Shannon

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nobody at front desk upon check in. Mold all in bathroom. Odors and smells. Furniture dirty.
Stayed 1 night in May 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, as expected.
Stayed 1 night in May 2025

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service
Disinfectant smell was overpowering. Location excellent. Staff very nice. Repair request addressed very promptly.
Stayed 3 nights in May 2025

4/10 Poor

Blaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and the rooms were not cleaned adequately.
Stayed 1 night in May 2025

4/10 Poor

A

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Front Desk agent was friendly and helpful, however room was dirty and had a bad smell. Toilet paper on the roll was not new and had several big dirty marks on it so we had to get fresh roll. Area around the bathtub was blackish & moldy, and walls had lots of stains. Walls in the room were paper thin, and there was loud screaming/ fighting outside in the night. We were woken up in the morning by an employee (maybe a manager) loudly scolding another employee in the hallway. Based mainly on the lack of cleanliness, we would not stay at the location again.
Stayed 1 night in May 2025

10/10 Excellent

Gifty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to spend a few nights

I like Best Western, the staff are friendly, beds are firm and comfy and facility is always clean!
Stayed 1 night in May 2025

8/10 Good

Dayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Anitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All hotels have an odor. It's in the carpet. Please get hard floors. So much cleaner, smell and allergen free, .
Stayed 4 nights in Apr 2025

6/10 Okay

Damon

Business traveler
Liked: Staff & service
The stay was okay had to move three rooms before we were satisfied. Hotel just needs to clean and spray big spray for ants were viscous.
Stayed 3 nights in Apr 2025

6/10 Okay

April

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Denae

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 1 night in Apr 2025

2/10 Terrible

Vivek

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Moment i enter, realized that have made mistake by booking this property for myself and my friend's family. Rooms were so smelly. A/C in one of the room was not working and makeshift cooler was kept in room without telling us! . Room had a hole in wall and carpet was ripped off!! Thanks to Indian guy who was working in night shift and was very prompt to help us out. He did try to reach out to Hotel manager but no luck. Luckily in morning we checkout and then shifted to another room. Quite a relief!! Breakfast is pretty ok and coffee machine was "out of order". Early morning fire alarm broke out , may be because someone smoke in room! TV was not turning on from remote. Night 1 am even i had to reach out to Expedia customer care to raise complain and get an alternate options. That was also not much. When we arrived in night there were bunch of people sitting outside like junkie and drinking beer. This was my first and last booking with Worst Western hotel chain. Will not recommend to anyone.
Stayed 2 nights in Apr 2025

6/10 Okay

Marc Williams

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the service was great, especially the daytime front desk lady, but 2 false fire alarms (1 at 6am) after driving for 8 hours 2 hours prior, and noisy girls running up and down the halls all hours of the night, screaming and talking and banging on the hallway walls, it kind of ruined it for me. Service was not the issue here, rooms are slightly dated but you def get what you pay for, disappointing that I didn’t get to rest much at all…
Stayed 3 nights in Apr 2025

10/10 Excellent

Kazim

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jeyaguru

Stayed 1 night in Apr 2025