6/10 Okay
elyse
Aug 24, 2024
Liked: Cleanliness
Disliked: Staff & service
We were surprised how unfriendly the check in staff person was. It seemed like she was annoyed we were there. I’m not sure what we did to bother her, maybe because we have young kids but they were pretty well behaved. She did not tell us anything about the property at all- nothing about gym, restaurant, check out, amount they charge to my card. It was very disappointing because the check in is part of the hotel experience and this was a one night in a hotel for my family as a local vacation. It kinda made me feel like we shouldn’t have spent the money.
The room was very very nice and I later asked for a microwave from another staff who was very friendly and kind. They brought the microwave so quick to the room, very good service. Unfortunately the person at check in made us feel disappointed about the whole stay as we did spend over 300$ for one night.
elyse
Stayed 1 night in Aug 2024