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Four Points Flex by Sheraton Newcastle

3.0 star property

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Photo gallery for Four Points Flex by Sheraton Newcastle

Lounge
1 bedroom, in-room safe, desk, blackout drapes
Lounge
Reception
1 bedroom, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
$68
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
15 Westgate Road, Newcastle-upon-Tyne, England, NE11SE
  • St. James' Park
    ‪9 min walk‬
  • Northumbria University
    ‪10 min walk‬
  • Quayside
    ‪13 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Efficient Double

Efficient Double | 1 bedroom, in-room safe, desk, blackout drapes

Efficient Double

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

Family Room, 1 Double Bed | 1 bedroom, in-room safe, desk, blackout drapes

Family Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

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About this property

Four Points Flex by Sheraton Newcastle

3-star hotel in Newcastle City Center
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and a 24-hour front desk are onsite.
Four Points Flex by Sheraton Newcastle offers 98 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 22 square feet (2 square meters) include conference space. This Newcastle-upon-Tyne hotel also offers coffee/tea in a common area, a front-desk safe, and a television in a common area.

Four Points Flex by Sheraton Newcastle is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 11.95 for adults and GBP 6.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 22 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 20 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 11.95 for adults and GBP 6.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Sleeperz Newcastle
Newcastle Hotel Sleeperz
Newcastle Sleeperz
Newcastle Sleeperz Hotel
Sleeperz Hotel Newcastle
Sleeperz Newcastle
Sleeperz Newcastle Newcastle-upon-Tyne

Four Points Flex by Sheraton Newcastle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 115 reviews
Rating 8 - Good. 34 out of 115 reviews
Rating 6 - Okay. 13 out of 115 reviews
Rating 4 - Poor. 4 out of 115 reviews
Rating 2 - Terrible. 1 out of 115 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mr Manuel

Stayed 2 nights in May 2025

10/10 Excellent

Campbell

Liked: Amenities
Quick walk to the railway station
Stayed 1 night in May 2025

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in May 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the stay

The stay was really good but with two exceptions which were as follows: No telephone for communication to reception which was not great as we were on the fifth floor. The shower was very poor in relation to the water pressure which was quite low.
Stayed 2 nights in May 2025

8/10 Good

Dariusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my overnight stay at Four Points Flex. The new color scheme is appreciated, giving it a fresh look. The front staff are always welcoming and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff helped us in every way - including extra dedication after my wife strained her ankle out walking in town Clean rooms, excellent location for transport and nightlife. Less than five minutes walk from Central Station and a short walk to the Quayside, bridges and Newcastle shops and markets. Will definitely stay again!
Stayed 3 nights in May 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station, clean & quiet.
Stayed 1 night in May 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great central hotel

Central location. Friendly, helpful staff. Signage could better on the exterior. Would stay again.
Stayed 1 night in May 2025

6/10 Okay

Nayana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was good stay, however for the price they should have included breakfast. No biscuits in the room too! I have stayed in many places around Newcastle but coffee tea biscuits will always be there
Stayed 1 night in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Bethany

Stayed 1 night in May 2025

4/10 Poor

Gareth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was fine but there was a very loud night club next door that kept us up til 2 am, and on a Tuesday and Wednesday, not the weekend. So despite the hotel being nice I wouldn't recommend it to anyone.
Stayed 2 nights in Apr 2025

6/10 Okay

Shirin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was much smaller and very different than the picture on the website. The toilet and bathroom was tiny with sliding door that kept opening so no privacy when going to the bathroom if you are travelling with a companion. The general cleanliness was not bad, but you could see hair on the bed sheets. I won’t be returning to this hotel in my future visits.
Stayed 1 night in Apr 2025

6/10 Okay

Jake

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

simon

Traveled with partner
Liked: Amenities
Room was very good, lots of space although booked a larger room. Bathroom a bit small. Very convenient for station and town centre.
Stayed 6 nights in Apr 2025

10/10 Excellent

sharron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay, very relaxed. Would definitely book again!
Stayed 1 night in Feb 2025

4/10 Poor

YIM KWAN

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

thomas

Stayed 1 night in Apr 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Business traveler
Liked: Amenities
Outstanding customer service from front desk to manager to breakfast to housekeeping best hotel ever
Stayed 2 nights in Apr 2025

10/10 Excellent

Gavin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time the staff was so helpful, kind and thoughtful. It was like staying with family. Couldn't have been any better, thanks so much. Audrey and Mark the managers run a great staff. Even though the hotel was going through a renovation and name change from Sleeperz to Four Point Flex by Sheraton they made our stay comfortable and put us first and kept everything clean and tidy. We would like to thank all the staff members expecting Shannon, Ruben, Gabriel, Sebastian, Lauren, Michael, and Julie for making our week stay so welcoming. We will be back again some day. Love always from Victoria, B.C. Canada Kim and Janet
Stayed 7 nights in Mar 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025