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Hotel Express Newcastle Gateshead

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Express Newcastle Gateshead

Double Room - En suite | Individually decorated, individually furnished, laptop workspace
Front of property
Reception
Reception
Garden

Reviews

5.8 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Cuthbert St, Gateshead, England, NE8 1AF
  • The Glasshouse
    3 min drive
  • Tyne Bridge
    3 min drive
  • Castle Keep
    4 min drive
  • Newcastle (NCL-Newcastle Intl.)
    16 min drive

Room options

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | Individually decorated, individually furnished, laptop workspace

Double Room, Shared Bathroom

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Executive - Shared Bathroom

Family Executive - Shared Bathroom | Individually decorated, individually furnished, laptop workspace

Family Executive - Shared Bathroom

  • 498 sq ft
  • City view
  • Sleeps 6
  • 6 Twin Beds

View all photos for Suite, Shared Bathroom (Triple 1 Double/1 Single)

Suite, Shared Bathroom (Triple 1 Double/1 Single) | Individually decorated, individually furnished, laptop workspace

Suite, Shared Bathroom (Triple 1 Double/1 Single)

  • 391 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Twin Room, Shared Bathroom

Twin Room, Shared Bathroom | Individually decorated, individually furnished, laptop workspace

Twin Room, Shared Bathroom

  • 388 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | Individually decorated, individually furnished, laptop workspace

Single Room, Shared Bathroom

  • 300 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Triple Room, Shared Bathroom

  • 398 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room - En suite

Individually decorated, individually furnished, laptop workspace

Twin Room - En suite

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room - En suite

Double Room - En suite | Individually decorated, individually furnished, laptop workspace

Double Room - En suite

  • 388 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room - En suite

Individually decorated, individually furnished, laptop workspace

Triple Room - En suite

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Triple Room - En suite

Family Triple Room - En suite | Individually decorated, individually furnished, laptop workspace

Family Triple Room - En suite

  • 388 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Front of property

Metro Inns Newcastle

Parking included
Free WiFi
Housekeeping
24/7 front desk
3.4 out of 5, (232)
The price is $57
per night
$69 total
includes taxes & fees
Dec 9 - Dec 10
Metro Inns Newcastle

About this property

Hotel Express Newcastle Gateshead

Gateshead hotel close to Quayside
Self parking, a microwave in a common area, and a refrigerator in a common area are available at this hotel. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite.
Hotel Express Newcastle Gateshead offers 19 accommodations with complimentary bottled water and coffee/tea makers. These individually decorated and furnished accommodations include desk chairs. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Hotel Express Newcastle Gateshead features a vending machine, tour/ticket assistance, and a garden. Public areas are equipped with complimentary wireless Internet access. This Gateshead hotel also offers concierge services, room service (during limited hours), and express check-out. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Express Newcastle Gateshead has designated areas for smoking.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Languages

Arabic, Czech, English, Hindi, Irish, Polish, Slovak, Urdu, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured, covered self parking on site (GBP 3 per day)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 7 per person

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 7 per person
  • Covered self parking fee: GBP 3 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Property Registration Number 09475683

We should mention

This property does not have elevators

Property is also known as

Hotel Express Ltd. Gateshead
Express Ltd. Gateshead
Express Ltd.
Hotel Express Newcastle
Express Newcastle Gateshead
Hotel Hotel Express Newcastle Gateshead Gateshead
Gateshead Hotel Express Newcastle Gateshead Hotel
Hotel Hotel Express Newcastle Gateshead
Hotel Express Newcastle Gateshead Gateshead
Express Newcastle
Hotel Express Ltd.
Express Newcastle Gateshead
Hotel Express Newcastle Gateshead Hotel
Hotel Express Newcastle Gateshead Gateshead
Hotel Express Newcastle Gateshead Hotel Gateshead

Hotel Express Newcastle Gateshead Reviews

Reviews

5.8
Rating 10 - Excellent. 53 out of 283 reviews" "
Rating 8 - Good. 67 out of 283 reviews" "
Rating 6 - Okay. 38 out of 283 reviews" "
Rating 4 - Poor. 46 out of 283 reviews" "
Rating 2 - Terrible. 79 out of 283 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always. Stayed bank holiday and was really really quiet. Staff are friendly and helpful. Ideal.
Stayed 1 night in Aug 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

BRIAN

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Mark

Business traveler
Stay
Was satisfactory Could have a sink in the room would be good.
Stayed 1 night in Jul 2024

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, room comfort
Overall acceptable
Overall it was fine. Shower temperature control needs looking at and toilets at times had zero toilet paper
Stayed 1 night in Jul 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe in you get what you pay for. For the price we paid, we were very happy with the room. 24/7 reception service was also excellent. A bit further out from main Quayside- a 25 minute walk.
Stayed 1 night in Jul 2024

2/10 Terrible

Jody

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No air conditioning, although we were offered a fan. Window would not close properly. Shower drain was clogged so we were offered another one, shower head was broken there as well. Beds were clean and Gentleman at reception was very nice.
Stayed 1 night in Jul 2024

10/10 Excellent

Jashandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor and property not as advertised, never stay here again
Stayed 2 nights in Jul 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Made to pay for an uograde that wasnt our faukt because their fidnt hsve sparecdouble room, 2 room had broken showers
Stayed 1 night in Jul 2024

4/10 Poor

Marek

Business traveler, Traveled with partner
A bit tired, won’t be returning or recommending.
Stayed 1 night in Jul 2024

4/10 Poor

Rayan

Stayed 1 night in Jul 2024

8/10 Good

Raphael

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Value for money
The hotel is fair value for money, the sheets were clean and the room was clean but it’s dated.
Stayed 1 night in Jul 2024

2/10 Terrible

David

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The negative reviews of this place are true
So, I needed this hotel as I went to NERG 2024 - I stayed for a single day since it was the closest hotel to the stadium at what is a "reasonable" price. The reviews are mixed with some people giving it 5* and some giving it 4*. I cannot in all honesty say that these are real people and I will explain why. On the outside the hotel is fine, going into the foyer what waited for us was an emotionless and dead room with almost no light and no people. An Inidan gentleman came to the reception and sounded like he was sick of the day already, give us something to sign and showed us to the room. Here lies the first thing - The place is a damn maze and we needed showing. The door needed us to shoulder barge it to open and what awaited us was a polarising room. At first glance it looked nice, a little small but it was nice - After we had sat for a moment and began looking around did we find all the issues, since I have limited space I'll be brief. Bathroom door was hanging off 1 hinge, the bathroom mirror was broken, the shower was broken, the shower had no temp controls, the hand dryer isn't grounded properly In the room there is no TV remote, there is no spoons for tea, the carpet is vile, there are almost 0 dusting, the beds are stained with blood, the ceiling is broken with holes in it, headboards slap you in the head if anyone in the room moves - Weirdly the vibe is unsettling, it just feels wrong to be sleeping in there and I hated every moment of it, i just wanted out asap.
Stayed 1 night in Jul 2024

2/10 Terrible

Neil

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is filthy and nothing works. I’m surprised Expedia is associating itself with this place. Not good, not good at all!!
Stayed 1 night in Jun 2024

2/10 Terrible

Michael

You have to be desperate to stay hear, it’s everything you don’t want
Stayed 1 night in Jun 2024

2/10 Terrible

Liam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an absolute joke
Well, to be fair, I’m extremely disappointed as I was promised bed and breakfast and that was not provided, Basically looked like a hostel and Nothing about my stay was enjoyable at all, Half the stuff in the room just didn’t even work, Terrible customer service, and in all honesty, I would not recommend this to anyone
Stayed 1 night in Jun 2024

4/10 Poor

stuart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best place I've stayed.
The rooms are nothing like the preview pictures show. They did not change over my towels on the second day of my stay until l asked. The rooms and general appearance of the place were grubby and in need of better cleaning/ maintenance. Overall the place was fine if you're happy to overlook the issues listed but I don't think I would return.
Stayed 2 nights in Jun 2024

4/10 Poor

Ian

shared varhroom was awful
Stayed 1 night in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, clean shared bathroom. Good location and pleasant staff
Stayed 1 night in May 2024

6/10 Okay

Howell

Liked: Cleanliness, staff & service
Quiet, safe place to stay
Hotel is quiet, clean and safe. Staff were very friendly and helpful. There are few mod cons and shared bathrooms etc and no dining facilities. As long as you know what you're getting in advance its fine.
Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a run-down establishment on the edge of Gateshead. They've never quite been able to get rid of the stale cigarette smell from the pre-ban days, so it's heavily perfumed to mask that. The room was a bit small, clean enough but far from sparkling. Didn't use the shower or try the Full English. The front desk staff were friendly, even when dealing with another guest who seemed to want the restaurant open at 1am.
Stayed 1 night in May 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a dump!
I would never stay here again, it’s run down and in dire need of modernisation!
Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Need photo id
Dirty run down hotel, wouldn’t let us check in without photo id, had copy of my passport on my phone which I had to email for a printed copy. 2 toilets for 6 rooms
Stayed 1 night in May 2024