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Hilton Garden Inn Sunderland

3.5 star property

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Photo gallery for Hilton Garden Inn Sunderland

Exterior
King, Suite, 1 Bedroom | In-room safe, free cribs/infant beds, free WiFi, bed sheets
Property amenity
Reception
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk

Explore the area

Map
Vaux Brewery Way, Sunderland, England, SR5 1SU
  • Stadium of Light
    ‪1 min walk‬
  • Sunderland Empire
    ‪14 min walk‬
  • University of Sunderland
    ‪3 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪36 min drive‬

Room options

View all photos for Family Room, 1 Queen Bed (Connecting Rooms)

In-room safe, free cribs/infant beds, free WiFi, bed sheets

Family Room, 1 Queen Bed (Connecting Rooms)

  • 344 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Twin Room, 2 Twin Beds

9.8 out of 10
Exceptional
(7 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, free cribs/infant beds, free WiFi, bed sheets

Room, 1 Queen Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King, Suite, 1 Bedroom

King, Suite, 1 Bedroom | In-room safe, free cribs/infant beds, free WiFi, bed sheets

King, Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed with Sofa bed

In-room safe, free cribs/infant beds, free WiFi, bed sheets

Family Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(8 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Room, 1 Queen Bed, Accessible (Connecting Rooms)

Family Room, 1 Queen Bed, Accessible (Connecting Rooms) | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Family Room, 1 Queen Bed, Accessible (Connecting Rooms)

  • 344 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 King Bed

In-room safe, free cribs/infant beds, free WiFi, bed sheets

Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Sunderland – City Centre by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (222)
The price is $68
per night
$81 total
includes taxes & fees
Mar 27 - Mar 28
Holiday Inn Sunderland – City Centre by IHG

About this property

Hilton Garden Inn Sunderland

3.5-star Sunderland hotel with restaurant
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hilton Garden Inn Sunderland offers 141 accommodations with laptop-compatible safes and safes. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wired and wireless Internet access. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary manager's reception on select days. Public areas are equipped with complimentary wired and wireless Internet access.

This Sunderland hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Onsite self parking is complimentary.

Hilton Garden Inn Sunderland has designated areas for smoking.

The hotel offers a complimentary manager's reception on select days.
Karbon Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Lithuanian, Maltese, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 to 15 per person
  • A bar/lounge
  • A restaurant
  • Free manager's reception

Restaurants on site

  • Karbon Grill
  • Pavillion Pantry

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2016
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.00 to 15.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland
Hilton Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel Sunderland

Hilton Garden Inn Sunderland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Aadam

Stayed 2 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessibility excellent
Excellent stay staff extremely helpful and friendly. Accessible room was great
Stayed 3 nights in Nov 2024

10/10 Excellent

Max

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Raymond

Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Plastic glasses and wine for a guest
Hotel was perfect only one issue the use of plastic glasses I understand it’s a football match and safety is paramount But 3 hours after and as a guest in the hotel I was served a glass of not cheap wine in a plastic pint glass I did ask a reception and was told I couldn’t have one have you ever drunk red wine out of plastic pint glass not good hence I left it
Stayed 1 night in Nov 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Great stay, convenient to stadium of light, very helpful staff. Nice rooms. Would happily stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, central hotel
Great value hotel, close to city centre. Rooms are lovely, large, and so comfortable. Breakfast on the expensive side, but good choice. This is maybe my 5th visit here, never have any issues. Friendly reception staff too!
Stayed 1 night in Nov 2024

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very comfy rooms...
Great location, free parking, great breakfast, friendly staff, lovely spacious rooms, comfy bed, very private and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel but uncomfortable beds :(
The hotel itself is clean and modern, however, the beds were probably the most uncomfortable I have experienced in any hotel. You could hear the mattress springs popping as you turned! The pillows were thin, as was the duvet, and the linen wasn't what I have come to expect in a Hilton Hotel. We stayed for 2 nights and sadly didnt sleep well on either of them. Breakfast is great, plenty of choice. Staff are also friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Customer Service in a Fabulous Venue!
I had booked 2 rooms as my Husband & I were treating our Son & his partner to a weekend away and to see SAFC in action! Unfortunately our Son took very poorly at 3am on the morning we were due to drive to Sunderland - there was no way he could travel or even leave the house! I called Hilton Garden Inn at 7am, just before my Husband & I were setting off on the 5 hour drive, and I spoke to Christopher, Guest Relations Manager who was just wonderful. He knew I was upset & disappointed about our weekend plans being altered due to illness and he cancelled the 2nd room I had booked for my Son free of charge - this was SO appreciated and lessened the stress & upset so much! On arrival at the hotel we were greeted by Christopher as well as Charlotte on Reception and when we checked in we were told we had complimentary breakfast added to our booking for the two nights! Again we were so surprised and extremely appreciative. Our stay overall was fabulous - the room, the view (we asked for a stadium view room), the Karbon Grill restaurant - but mostly the wonderful staff! We could not have been better looked after and will be back for another stay soon - hopefully with our family onboard too!
Stayed 2 nights in Oct 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Paul

Stayed 1 night in Oct 2024

6/10 Okay

Dawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay
We stayed overnight whilst working nearby. Downstairs is very well decorated and attractive. The bedroom was a decent size with a good bathroom. The sleep quality not so good. Uncomfortable slightly lumpy bed. Lumpy pillows.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
I do not usually reply to these… Breakfast was chaotic and disappointing. The room service meal on day1 of pork chops and chips was cold and took 50 mins to arrive For some reason the reception logged my room as an early check out so on day 2 my room was not serviced and on day 3 check out I was requested to pay an early checkout fee despite paying my full balance on check in. I was told the issue was that a colleague had told them I had left early but all my colleagues checked out with me at the same time. They said it would be resolved and I would receive my correct invoice by email but I had to call the accounts dept direct to resolve this. The invoice is still not accurate but the amount I can claim back is. I have no idea why this was recorded as I had my key card the whole time and did not leave early. This is the 3rd time on business at the hotel but would avoid in future.
Stayed 2 nights in Oct 2024

10/10 Excellent

Louise

Stayed 1 night in Aug 2024

8/10 Good

Magnus

Stayed 2 nights in Sep 2024

8/10 Good

Andrew

Liked: Staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent, I have stayed there a few times. This was the first time Ive had difficulty parking. I suspect there are cars parked in the car park that were not staying at the hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Sunderland football stadium.
Stayed 1 night in Oct 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Awesome welcome as usual. Regular guests and we love it. Staff are 100% excellent
Stayed 1 night in Oct 2024