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Grey Street Hotel

3.5 star property

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Photo gallery for Grey Street Hotel

Exterior
Junior Suite | Premium bedding, in-room safe, individually decorated, desk
Lobby sitting area
Daily full breakfast (GBP 15 per person)
Couples treatment rooms, body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Spa
  • Bar
  • 24/7 front desk
$108
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Castle Keep
    ‪3 min walk‬
  • St. James' Park
    ‪9 min walk‬
  • Quayside
    ‪10 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.6 out of 10
Excellent
(14 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

8.8 out of 10
Excellent
(14 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

8.8 out of 10
Excellent
(43 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Grey Street Hotel

3.5-star hotel in Newcastle City Center
This smoke-free hotel features a full-service spa, a bar/lounge, and massage/treatment rooms. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.
Grey Street Hotel features a full-service spa. Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This eco-certified hotel also offers a terrace, concierge services, and laundry facilities.

Grey Street Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 8:00 AM and 10:30 AM on weekends.
Monument Bar - Onsite lobby lounge.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1012 reviews
Rating 8 - Good. 257 out of 1012 reviews
Rating 6 - Okay. 78 out of 1012 reviews
Rating 4 - Poor. 28 out of 1012 reviews
Rating 2 - Terrible. 9 out of 1012 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manoggnya Reddy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Niamh

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bit scabby in the room. Very old and tatty bathroom door, furniture, bathroom was a bit dingy. The bed was comfy and pillows were lovely. Just needs re vamping a bit
Stayed 1 night in May 2025

8/10 Good

Cieran

Stayed 1 night in May 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was really pleasantly surprised by this charming, city-centre hotel. I have stayed in a number of hotels around Newcastle and this one is my new favourite. My room at the back of the hotel was incredibly quiet and comfortable and the staff were really great.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

Average

This certainly is the Grey hotel. Everything is grey. The hotel is average and the room was a little dated and could have done with a good clean. No ability to open the outside window and it felt a bit stifling at times. I will say the staff are lovely and the breakfast was lovely. Nice to see a breakfast cooked to order. The location is good.
Stayed 1 night in May 2025

8/10 Good

Carolyn

Stayed 1 night in May 2025

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeremy

Business traveler
Liked: Staff & service, room comfort

Centrally located and good value for money

Good value for money - very central and only £65 per night. Staff on reception are friendly and the rooms although small are well equipped and comfortable
Stayed 2 nights in May 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, within walking distance to everything.
Stayed 2 nights in May 2025

8/10 Good

Clare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value centrally located hotel. Close to restaurants, shops and there is a nearby car park which isn't expensive.
Stayed 1 night in May 2025

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, staff & service
Be careful with the car park on grey street, not clear and you will get a ticket. Also a shame the hotel bar was closed.
Stayed 2 nights in May 2025

2/10 Terrible

David

Traveled with group
Nightmare
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Booked with grey street as an upgrade to our usual hotel. We were not disappointed, in fact this will be our go to from now on, breakfast was absolutely delicious compliments to the chef, fresh pastries and poached eggs to perfection. Cleanliness of the room was superb. Everything was catered for including my request for a room with a bath and boy did they deliver. We will be back for sure.
Stayed 2 nights in May 2025

6/10 Okay

Inushi

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel, staff extremely friendly and helpful. Central for shops, bars and restaurants. If you have mobility problems be aware that Grey St is hilly. I stayed in room 19 which meant stairs so again if you have mobility issues request another room. Saying all that I'd definitely stay again
Stayed 1 night in May 2025

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for central Newcastle.
Stayed 1 night in May 2025

10/10 Excellent

Phillipa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Central to everything we needed and very comfortable
Stayed 1 night in May 2025

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Georgian

The Georgian building is Grade II listed, formerly a bank. It's one of many lovely buildings in Newcastle. Our room was comfortable though a little akwardly arranged. The lighting was not very illuminating. The added bare exposed medival-style beams were a strange incongruity. The staff were fantastic. Great location.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and service, lovely breakfast although coffee was a bit bitter.
Stayed 1 night in May 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being in a busy area and us having a room on the first floor, noise was not as issue at night. The bed was really comfortable
Stayed 2 nights in May 2025

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The layout of the room wasn’t great. Toilet upstairs and bedroom downstairs
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025