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Crowne Plaza Newcastle - Stephenson Quarter by IHG

4.0 star property

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Photo gallery for Crowne Plaza Newcastle - Stephenson Quarter by IHG

Enjoy a city view from the large window, with a comfortable bed and stylish seating area.
Swimmers can enjoy a relaxing experience in this pool area surrounded by steps and a central platform.
Situated on a grassy slope, this building features a unique glass and brick design.
Guests can enjoy casual dining or relaxation in the outdoor seating area with picnic tables under umbrellas.
Enjoy dining in style with a round table and comfortable seating for four, surrounded by a patterned backdrop and warm accents.

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England, NE1 3SA
  • St. James' Park
    ‪12 min walk‬
  • The Glasshouse
    ‪13 min walk‬
  • Quayside
    ‪19 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Club lounge access

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 King Bed, Club lounge access

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Club lounge access

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 2 Double Beds, Club lounge access

9.4 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Club lounge access

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed, Club lounge access

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 Bedroom, Club lounge access

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(5 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room

9.6 out of 10
Exceptional
(19 reviews)
  • 296 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 296 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed (Separate Bath)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed (Separate Bath)

9.2 out of 10
Wonderful
(24 reviews)
  • 295 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Junior Suite Lounge Access

1 King Junior Suite Lounge Access | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

1 King Junior Suite Lounge Access

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(4 reviews)
  • 296 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (Double Rain Shower)

Standard Room, 1 Queen Bed (Double Rain Shower) | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed (Double Rain Shower)

9.0 out of 10
Wonderful
(20 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 Queen Bed, Accessible, Club Lounge Access

  • Sleeps 2
  • 1 Queen Bed

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About this property

Crowne Plaza Newcastle - Stephenson Quarter by IHG

4-star Newcastle-upon-Tyne hotel walkable to Castle Keep
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Crowne Plaza Newcastle - Stephenson Quarter by IHG offers 251 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Crowne Plaza Newcastle - Stephenson Quarter by IHG features an indoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. Event facilities measuring 3003 square feet (279 square meters) include a conference center. This eco-certified hotel also offers a fitness center, a sauna, and spa services.

Crowne Plaza Newcastle - Stephenson Quarter by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11 AM.
Hawthorn Restaurant - This restaurant serves breakfast only.
The Gin Bar - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 12 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 18.95 for adults and GBP 9.47 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hawthorn Restaurant
  • The Gin Bar

Things to do

  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (3,003 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.95 for adults and GBP 9.47 for children
  • Nearby parking fee: GBP 12 per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter Hotel
Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter by IHG Hotel

Crowne Plaza Newcastle - Stephenson Quarter by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1006 reviews
Rating 8 - Good. 233 out of 1006 reviews
Rating 6 - Okay. 81 out of 1006 reviews
Rating 4 - Poor. 47 out of 1006 reviews
Rating 2 - Terrible. 33 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bj

Stayed 1 night in Apr 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend away

Footy weekend staff absolutely amazing
Stayed 2 nights in Apr 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect long weekend stay

Definitely our favourite hotel in Newcastle, walking distance of shops, restaurants and bars and carpark next door
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families.

Great family stay, room clean, spacious and comfortable. Also Great location for the station, town and the quayside a short walk away.
Stayed 1 night in Apr 2025

10/10 Excellent

mykal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is in a great location. The rooms were clean, spacious and the bathrooms were lovely. The small issue was that the pillows were hard. The food and drinks in the bar were a great price and the staff were very friendly and helpful
Stayed 1 night in Apr 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Craig

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the pool and staff were nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, well maintained. Breakfast and the staff working during breakfast were great. Slow to clear used plates from tables but they were busy, the hotel would benefit from hiring more breakfast staff to take the pressure off. Room spacious and clean with wonderful bathroom. Complimentary water was appreciated. Pool area was small but clean and lovely to use. Really enjoyed the stay.
Stayed 2 nights in Mar 2025

8/10 Good

Duncan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Nice new hotel

Great hotel in a good location. A little slow to get served at the front desk as there was only one member of staff on, but they were helpful. Breakfast - go for the cold options because the cooked was rather stale.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful staff throughout the hotel
Stayed 3 nights in Mar 2025

6/10 Okay

Raymond, Purley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Emma

Stayed 2 nights in Mar 2025

10/10 Excellent

Adam

Stayed 1 night in Mar 2025

8/10 Good

clive

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Annabelle

Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wish that I could rate 5 stars…

I would have provided full stars if the cleanliness didn’t let it down. On arrival, I went to run my child a bath and there was a pubic hair in the tub, so I checked the shower and a blatant pubic hair left on the cubicle floor, and finally there was what looked like a boot print on the base sheet on the bed. The staff were very quick to send someone to change the sheet. The customer service was second to none, everyone was extremely friendly and professional. It is a shame that those incidences occurred because beyond that my child and I enjoyed our stay.
Stayed 1 night in Mar 2025

8/10 Good

Hazel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2025