This hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast and free self parking are also provided.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Home2 Suites By Hilton Newberry features an indoor pool and a 24-hour fitness center. A 24-hour business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. Complimentary self parking is available on site.
Home2 Suites By Hilton Newberry has designated areas for smoking.
Guests are offered a complimentary buffet breakfast each morning.
Property amenities
Internet
Available in all rooms: Internet access
Parking and transportation
Free self parking on site
Food and drink
Free buffet breakfast available daily
Things to do
24-hour gym
Indoor pool
Family friendly
Indoor pool
Business services
24-hour business center
More
Designated smoking areas (fines apply)
Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Pets
Pets allowed for an extra charge of USD 75 per pet, per day, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Children and extra beds
Children are welcome
Important information
Optional extras
Pet deposit: USD 75 per stay
Pet fee: USD 75 per pet, per day
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Property is also known as
Home2 Suites By Hilton Newberry Hotel
Home2 Suites By Hilton Newberry Newberry
Home2 Suites By Hilton Newberry Hotel Newberry
Home2 Suites By Hilton Newberry Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The check-in clerk had the worst customer service skills that I’ve encountered during a hotel check in at a Hilton location. She probably won’t be there long so future guest won’t have to suffer.
I made two separate 1 day reservations as our original stay for 1 day was increased to two. Upon check-in I let her know that and she indicated that there were no promises that I would be able to stay in the same room. I then inquired if I would have to go through the check-out and check-in process again and she didn’t know but stated maybe. Clueless!
She let me know that I could go ahead and pay for another night against the first reservation so to ensure I didn’t have to move rooms. Unacceptable as I had already prepaid for two nights. She then started to mock me! I checked in and moved on with my day. I noticed the rest of the staff were extremely pleasant.
My "Poor" Review is only based on one issue, the poor customer service at check-in!
I made an initial reservation for one night. We then needed to extend our stay so I made a second reservation for an additional night. I prepaid both nights to save money.
Upon arrival and at check-in I informed the receptionist that I had two reservations for 1 night each and that I wish to stay in the same room for both nights. She informed me that I may have to check out and possibly switch rooms to which I wasn't excited about. "Erika" demeanor during the whole process was very confrontational and wasn't one geared towards customer service that this hotel is known for. I reminded her who the customers was and she continued her degrading manner.
Hey, we all have choices where we want to stay and I was blown away being treated like I was.
I won't stay there again, not while she works there.
Absolutely POOR customer service on the hotels part!
Being a loyal customer I was highly disappointed with the lpoor level of professional and customer service. The front desk attendant on 2 different occasions was rude and loud talking myself and the customer service respresentive ( with her own hilton reservation department). I was there due to medical and business purposes. Slated to be from a Tues to Monday. Had to cut my bisit short due to the way the call and rhe extension of my reservation was handled. I am a very patient understanding business women who values loyalty and good customer service. I with this being t he 2nd time the service has been poor and the pool is still incomplete a year later. I will be taking my business elsewhere. I pray things improve becomes you never know whom and what influences a person staying at the facility may , especially not based off of color or gender.
I asked with my original reservations for an early check in. I called a couple of days prior to the reservation to confirm an early check in. We were attending a wedding in the area and needed a place to get ready. We arrived at 12:45 so we would have plenty of time before leaving for the wedding at 3:30. The person at the reservation desk said that she saw the note about an early check in on our reservation but we couldn’t check in until 3:00. I told her the situation and she was adamant that we could not check in until 3:00. We were using our room only for getting ready for the wedding. We were not spending the night.
She refused to let us out of our reservation so we could find another room. I called Hotels.com and they tried to get us released from the room but the hotel refused.
We got to check in at 2:45.
There were only 6 cars in the parking lot, including mine. There had to be a room where we could have gone to get ready for the wedding.
I wanted first say to say that the lady who checked me in on Friday 11/1/24 was wonderful.
After that the front desk was awful. And seemed not to be concerned with your displeasure.
What was so upsetting was there were no food left at 9:30 for breakfast. We were offered what was up there and sorry. She told us that by the time she makes more food breakfast would be about over.
We weren't interested in milk and cereal so left to eat breakfast. Others were complaining about it as well.
My husband and I are Hilton Honors members and we are accustomed to better sevice at Hilton. I expected higher levels of customer service.
Alisa
Stayed 2 nights in Nov 2024
6/10 Okay
Keith
Business traveler, Traveled with partner
Nov 3, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel was fairly new and that made the facility in good shape. The road noise at night made it difficult to sleep. Although, the cleaners did clean the room. You could tell they were in a hurry and did not do a good job of cleaning the high used areas or check the room was properly stocked.
Pool was not available for our use.