Ratings based on 1,305 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 23, 2024 on Expedia
Very nice and clean hotel. The front desk receptionist Gloria was very friendly and helpful
by A verified traveler
Posted Apr 21, 2024 on Expedia
They charging parking fee from the customers/residents.
by A verified traveler
Posted Apr 20, 2024 on Expedia
It wasn’t bad however my daughter’s bathroom had hair in the tub still.
Comment from Hotel Management
Apr 21, 2024 by Customer Service, Hotel Management
Nicole, thank you for sharing your experience. We regret to hear about the issue regarding the cleanliness of the bathroom. Our hotel prioritizes maintaining high standards of cleanliness and hygiene. We'll certainly share your feedback with our housekeeping team and implement necessary improvements. We hope to welcome you back for a seamless experience in the future.
by A verified traveler
Posted Apr 20, 2024 on Expedia
Front desk staff extremely helpful
Comment from Hotel Management
Apr 20, 2024 by Customer Service, Hotel Management
Kyle, we're delighted to hear that you found our front desk team members at SpringHill Suites Newark Liberty International Airport to be exceptionally supportive. Your kind words are greatly appreciated. We hope to have the privilege of serving you again in the future.
by A verified traveler
Posted Apr 19, 2024 on Expedia
Staff was helpful from the start
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Elizabeth, thank you for your wonderful feedback about your experience at SpringHill Suites Newark Liberty International Airport. We're thrilled to hear our team members met your expectations and assisted you effectively. We appreciate you choosing our hotel and hope to serve you again in the future.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Perfect for my stay before flight. Great service to and from airport.
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
Dorothy, we appreciate your warm feedback about your experience at SpringHill Suites Newark Liberty International Airport. It's truly delightful to know that our convenient location and shuttle service were beneficial to you. Looking forward to your next stay with us, should your travel needs bring you back to our location. Safe travels!
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Customer Service, Hotel Management
Stephen, we are thrilled to see your top-rating for SpringHill Suites Newark Liberty International Airport. We are delighted that your stay was enjoyable, and we genuinely appreciate you taking the time to share your feedback. We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Limited parking for a busy hotel. Its an inconvenience if you go out to an event & find out no parking is available after they charge you a daily parking fee. The overflow could use the bus parking lot since they only had 1 bus and a whole empty lot!
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Takeya, thank you for choosing SpringHill Suites Newark Liberty International Airport. We understand that you faced challenges in finding parking, and it's always our goal to provide an effortless experience for our guests. We value your helpful suggestions and will take them into consideration, especially regarding utilizing the bus parking area. Thank you for your feedback, as it allows us to continually enhance our service offerings. We hope to have another opportunity to serve you better in future.
by A verified traveler
Posted Apr 14, 2024 on Expedia
This was a good place to stay. Nothing wonderful or horrible about it. It net oue needs.
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Sheila, thank you for your balanced review. It's good to know that SpringHill Suites Newark Liberty International Airport met your needs during your stay. We're committed to shared growth and improvement, so your feedback is much appreciated. We hope to welcome you back again, possibly exceeding your expectations next time.
by A verified traveler
Posted Apr 11, 2024 on Expedia
The hotel bathroom over flooded, mices running around and the person that bring the towels have an attitude.
Comment from Hotel Management
Apr 11, 2024 by Customer Service, Hotel Management
Tashika, we regret to hear your experience didn't meet expectations. It is deeply concerning to hear about the issues you encountered during your stay and we understand your disappointment. Rest assured, we have already alerted the relevant departments to address these matters. We appreciate your feedback regarding the demeanor of our team member, as it helps us make necessary improvements in our service. We hope for an opportunity to better serve you in the future.