Ratings based on 2,324 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
I stayed at Yotel for the second time and it was excellent. The location is perfect and the hotel is clean and modern.
Comment from Hotel Management
Apr 19, 2024 by Jorge Tito, Hotel Management
Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Very happy to see your mention about the CLEANLINESS and how MODERN the rooms are, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 18, 2024 on Expedia
Elevator wait time was terrible.
Comment from Hotel Management
Apr 19, 2024 by Jorge Tito, Hotel Management
Dear David,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. Thank you for the information about the elevator, is new this type of issue, thank you for bringing it to our attention.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 16, 2024 on Expedia
Poor breakfast for the price.
Comment from Hotel Management
Apr 16, 2024 by Jorge Tito, Hotel Management
Dear Eric,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I took good note of your comment regarding the breakfast, we will take in consideration, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 15, 2024 on Expedia
Tv smart cast didn’t work. Was told all tvs in the building do not work.
Comment from Hotel Management
Apr 15, 2024 by Jorge Tito, Hotel Management
Dear Kayla,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am sorry the TV Smart was not working in your room.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 14, 2024 on Expedia
The room appeared clean but the smell of smoke was awful. Their clean air policy was not in affect at all. I could smell smoke all night and my clothes reeked of smoke when I got home. I'll probably never stay here again.
Comment from Hotel Management
Apr 14, 2024 by Jorge Tito, Hotel Management
Dear Murf,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 14, 2024 on Expedia
Muy bueno
Comment from Hotel Management
Apr 14, 2024 by Jorge Tito, Hotel Management
Dear Argenis,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 11, 2024 on Expedia
Good and quite hotel to stay with peace
Comment from Hotel Management
Apr 16, 2024 by Jorge Tito, Hotel Management
Dear Sumit, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN. Which was the room you were in, I hope you liked it.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 9, 2024 on Expedia
This is an absolute pile of dung of an establishment. Move on, go somewhere else. For the money, the place was dirty with poor living conditions, and broken amenitites. "Hotel and 3* " is a joke! I have pictures and videos of how pathetic this place is. It's so bad, the lobby stinks of marijuana, the staff are useless and ate my cookies. Just an embarrasement all round. I booked a different place.
Comment from Hotel Management
Apr 10, 2024 by Jorge Tito, Hotel Management
Dear Aman,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it.I always say, we don't promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 37.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 9, 2024 on Expedia
Nothing fancy about the place. Wasn’t like the pictures (so not what i expected). We were happy with the location because this wasn’t our first time to the city. It was quiet and we felt more like residents instead of tourists in the area. We could easily get to restaurants, bars, entertainment, transportation. Worked great for a couple. Not sure I’d stay here with my family just due to room/lack of spaciousness. Overall we were satisfied though!
Comment from Hotel Management
Apr 9, 2024 by Jorge Tito, Hotel Management
Dear Misty,Thank you for choosing YOTEL. I was disappointed to read that you didn't have an enjoyable stay with us (as per your rate). We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.We have rooms from 175 Sqft, as you choose from 750 Sqft, sorry, you choose one of the smallest we have, you could have chosen something bigger.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
by A verified traveler
Posted Apr 8, 2024 on Expedia
the front receptionist people really do help a lot.
Comment from Hotel Management
Apr 9, 2024 by Jorge Tito, Hotel Management
Dear Lazandra,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.We will share with team from reception, your good comments about them, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito