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Sonder by Marriott Bonvoy The William Apartments Midtown

4.0 star property

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Photo gallery for Sonder by Marriott Bonvoy The William Apartments Midtown

Restaurant
Individually decorated, individually furnished, iron/ironing board
Fridge, coffee/tea maker, electric kettle
Room, 2 Double Beds | Individually decorated, individually furnished, iron/ironing board
40-inch flat-screen TV with digital channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Air conditioning
  • Restaurant

Explore the area

Map
24 E 39th St, New York, NY, 10016
  • Grand Central Terminal
    ‪5 min walk‬
  • Empire State Building
    ‪6 min walk‬
  • Times Square
    ‪11 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed, Balcony

40-inch flat-screen TV with digital channels, TV

Superior Room, 1 Queen Bed, Balcony

  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Individually decorated, individually furnished, iron/ironing board

Room, 1 Queen Bed

  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed

Individually decorated, individually furnished, iron/ironing board

Room, 1 Double Bed

  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Double Beds

Individually decorated, individually furnished, iron/ironing board

Room, 2 Double Beds

  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

40-inch flat-screen TV with digital channels, TV

Room, 1 Queen Bed

  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed

Fridge, coffee/tea maker, electric kettle

Room, 1 Double Bed

  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Sonder by Marriott Bonvoy The William Apartments Midtown

4-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has a bar/lounge and concierge services. Other amenities include laundry facilities. Housekeeping is available on request.
Sonder by Marriott Bonvoy The William Apartments Midtown offers 33 air-conditioned accommodations with designer toiletries and hair dryers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and complimentary toiletries. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This New York hotel also offers concierge services, laundry facilities, and an elevator.

Sonder by Marriott Bonvoy The William Apartments Midtown is a smoke-free property.

Sonder by Marriott Bonvoy The William Apartments Midtown has a restaurant on site.

Languages

English, French, Spanish

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Property is also known as

William Hotel New York
William Hotel
William New York

Sonder by Marriott Bonvoy The William Apartments Midtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 232 reviews
Rating 8 - Good. 65 out of 232 reviews
Rating 6 - Okay. 16 out of 232 reviews
Rating 4 - Poor. 8 out of 232 reviews
Rating 2 - Terrible. 10 out of 232 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Christine, Orient

Disliked: Cleanliness, property conditions & facilities
as above
Stayed 2 nights in Feb 2025

8/10 Good

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very contactless and you pretty much have to download the hotel app to have a seamless stay. There is no room cleaning unless you request it and pay $35 for the service. Busy lobby bar but wasn’t intrusive for me. It was a pleasant stay, but very self-service.
Stayed 4 nights in Feb 2025

2/10 Terrible

Charlotte

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UNCOMFORTABLE AND UNSAFE This is not truly a hotel- more like a high design hostel. The bed was incredibly uncomfortable, the TV did not work and room and towels wreaked of bleach. Most importantly, as a woman traveling alone for work this "hotel" is not safe. It does not have 24/7 staff and the entire first floor is a bar. There are no keys (you have to input all of your information, CC ad ID into an app - digital privacy is another topic) and are given an access code. Anyone with the access code can enter the hotel. There are no id swipes for the elevator so anyone at the bar can get to any floor of the hotel. The access code opens the room and there are NO interior physical locks. Given that there is no one at the front desk after 10pm.... it's not a safe place. Not staying here again and would not recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Yichen

Stayed 1 night in Feb 2025

10/10 Excellent

Patricia, Bridgehampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One has to get one's mind around the fact that the lobby is also the entry area to a very chic speakeasy. We are not bothered by that because my husband thinks that the bartenders make excellent martinis. The neighborhood is very convenient. Our room was spacious, chic and immaculate. But no bathrobes, no umbrellas and no MSNBC. Whatever.
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value - a little studio in the city

Such a convenient room with terrace - and great value for the money!
Stayed 1 night in Feb 2025

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort

Worst NYC Sonder - Do Not Book Here

I had to leave this hotel because the penthouse suite I booked had no tv working and no heat. Sonder fixed this and I went to another property of theirs. Do not book this hotel, however. There is a small elevator. Loud restaurant. Tons of stairs.
Stayed 1 night in Dec 2024

10/10 Excellent

Benno, Richmond Hill

Stayed 1 night in Feb 2025

8/10 Good

philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No safe in room. Not many independent restaurants in the area. Staff very good.
Stayed 7 nights in Dec 2024

8/10 Good

Emma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. I would stay here again!
Stayed 1 night in Dec 2024

10/10 Excellent

Michael, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Space to relax in comfort

NYC is known for expensive small rooms but The William was positively palatial. Having a kitchen kept food costs down and view with sunshine in the morning a lovely way to get up to explore the city. No tourist surcharge! No extra hidden costs. Everything we could need and great service if we needed. Downstair Shakespeare bar a safe haven for drinks and food. We stayed a week and could not fault it.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jerome

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nearly five stars

I would have given this hotel rating of five stars, but the night I visited, there was a very loud party on the first floor (I was on the 5th) that went well after midnight.
Stayed 1 night in Nov 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute decision. New York hotels are very expensive. This place is less than half the price of hotels in New York. I definitely wasn't expecting a hotel. I believe this is a brownstone apartment that was converted once upon a time. It was done very well. But it definitely does not have the hotel feel. I think it would be hard to match that level. Having said that, it's very deserving of five stars. This is a great dollar value proposition. Great bang for your buck. I highly recommend.
Stayed 1 night in Oct 2024

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Tuyet

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outdated, dirty

Dirty, outdated, overall disappointing stay. I’ve stayed in different Sonder locations so I was quite shocked at the poor conditions of The William. I originally booked (and paid) an early check-in for a double bed room, just for the front desk to tell us the room wasn’t available as we went to check in. Instead, they put us in two separate rooms, which were able to enter 1.5 hours after our scheduled check in time. They still tried to charge us for the early check-in fee despite not respecting our early check in request!!!! After some back and forth, they finally agreed to refund me but that whole interaction was so demeaning and condescending. Elevators are super slow too.
Broken nozzle
Dirty sheets
Strange stain #1
Stain #2
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So much space!!!

The William was great! I thought the contactless check in would be strange, but was actually super convenient. Our room was huge, especially for nyc! Fully appointed kitchen with 2 burners, full cookware and dishes, mini fridge, microwave, sink and coffee machine was amazing! We cooked our own breakfast every morning. Bed was comfy and smart TVs worked great. Shower drained really slow, that was the only negative. Loved the overall boutique feel of the hotel. Location was walkable to several different subway stations, grocery, coffee. Just loved our stay!
Stayed 3 nights in Sep 2024

2/10 Terrible

Katherine

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

If you have a problem you are on your own...

Spent two days here, had a major issue each day, ended up leaving to go to another hotel. The hotel is mostly run by their app.  My first night the app could not open my door, which kept me locked out for half hour while trying to get help via the app as all hotel staff is gone late night. After 20 mins on chat the online rep was not able to help me figure out the problem with the mobile key not working and the pin pad entry code alternative not working either. They left the chat telling me to find staff on property, which as part Sonder model... There is no nighttime staff on property. Remained locked out until I figured out the app key error deactivates pinpad use and locks it. The next day I find the toilet that had not worked well from the start was now totally blocked. I spent next hour trying to get help from chat, (where rep literally stopped responding when I pointed out if they could not fix the toilet they needed to reimburse for room) then phone and on site staff, was hilariously offered a late check out (but no solution to a room with no working toilet and told to use lobby four floors down, or move to a hotel far away from location where there is not subway on east river. ) Paid for second hotel around the corner.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michael, New York

Liked: Staff & service, property conditions & facilities
No problems with this hotel.
Stayed 6 nights in Jul 2024

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024