Ratings based on 4,089 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.4 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Stay was fine. Have stayed there before. The bathroom sink is cracked, but it doesn't leak. The tub floor is very slippery. I was shocked again by the facility fee that I was charged. I was not expecting that although I think I got charged it last time I stayed there just didn't remember, all the staff that I dealt with were wonderful
by A verified traveler from Philadelphia
Posted Apr 18, 2024 on Expedia
We booked two bed and they had one reserved, It changed to two beds in a room with stained peeling wall[paper. The ohone did not work, rug on ffloor was damaged, the bathroom shower curtain rod was broken, the tub and sink faucet were old and worn. We had 3 days of no room service. We asked for towels at front desk and were never delivered. Lobby furniture was dirty and worn out. The beds were clean and comfortable and staff were friendly.
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
Victor, we appreciate your feedback. It's unfortunate to hear that your experience with your room and its furnishing didn't meet your expectations. We also apologize for the complications regarding room service and the issue with your bathroom facilities. We take these matters seriously and we'll use your input to improve our service standards. Meanwhile, it's of great importance to us that each guest receives top-quality service from our team members, so we're glad to know they were friendly. Thank you for also acknowledging the cleanliness and comfort of our beds. We hope you'll consider returning, giving us another opportunity to serve you better.Brendan MoraesManaging Director
by A verified traveler
Posted Apr 17, 2024 on Expedia
N/A
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
Madison, it appears that your stay did not match your expectations. While further details would be beneficial, please know that we are committed to improving the overall experience for all guests. We'd be grateful for any additional feedback you can provide.Brendan MoraesManaging Director
by A verified traveler
Posted Apr 17, 2024 on Expedia
The ac in my room did not work. I spent all night sweating. The thermostat was not set for air conditioning. Only for eat
by A verified traveler
Posted Apr 17, 2024 on Expedia
Central location, rooms so-so, no A/C, nice staff, overall wouldn’t do again. Booked through Expedia and the hotel and Expedia both charged me
by A verified traveler
Posted Apr 16, 2024 on Expedia
This property get a deposit of 50usd when you depart but is a deposit without reimbursement… which is weird, because you pay the reservation rate and at the end you pay 50usd more. Not good, just read the small letters and also be prepared because the walls are so thin, is noisy
by A verified traveler
Posted Apr 15, 2024 on Expedia
The location of the hotel was very convenient but lacked the proper needs to satisfy their customers. While in the room I noticed it was not as clean and did not look professionally ready for new guests. I tried turning the AC unit on and it was disconnected or not in use. I called the front desk and they advised someone would come…three hours later and it was time to check out, no one came to check on my stay or fix the issue. When I went to let the front desk know and check out from my stay, the staff did not seem to care about the issue and disregarded the matter. In the future, I will not be staying at this hotel.
by A verified traveler
Posted Apr 15, 2024 on Expedia
It was a humid day and the air conditioning was still on winter mode but the staff provided a fan
by A verified traveler
Posted Apr 14, 2024 on Expedia
Needs money spent to renovate its dates and repairs are not done properly for what you spend you expect for a decant stay nothing special was ok
by A verified traveler
Posted Apr 14, 2024 on Expedia