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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Meeting facility
Bar (on property)
55-inch flat-screen TV with cable channels, TV, pay movies
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Gym
  • Housekeeping
$320
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(180 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

7.8 out of 10
Good
(103 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(352 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(24 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds

7.2 out of 10
Good
(152 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

8.2 out of 10
Very good
(37 reviews)
  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(24 reviews)
  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.2 out of 10
Good
(17 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton New York Times Square Hotel

Hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 33 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 36000 square feet (3344 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sheraton New York Times Square Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business center
  • Conference center (36,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Reviews

Sheraton New York Times Square Hotel Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 1672 out of 4648 reviews
Rating 8 - Good. 1114 out of 4648 reviews
Rating 6 - Okay. 868 out of 4648 reviews
Rating 4 - Poor. 477 out of 4648 reviews
Rating 2 - Terrible. 517 out of 4648 reviews

Reviews

6/10 Okay

Amal

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was an okay stay. nothing amazing or memorable about the hotel.
Stayed 3 nights in Jun 2025

6/10 Okay

Kelly

Stayed 4 nights in Jun 2025

6/10 Okay

KARINA

Traveled with family
Stayed 2 nights in Jun 2025

8/10 Good

Jewel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was exceptional! The hotel was going through renovations so some things were in error but when we notified them, they addressed it quickly. I will be back.
Stayed 3 nights in Jun 2025

10/10 Excellent

Anita

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and kind. Great location. Clean hotel for being so big.
Stayed 2 nights in Jun 2025

8/10 Good

Heather

Stayed 1 night in Jun 2025

2/10 Terrible

Hortensia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Timothy G

Liked: Cleanliness, property conditions & facilities, room comfort
The check-in line was an hour long at almost any time. I had to check my bags and come back twice and stand well over an hour before I was able to check in. My room (901) had a beautiful full room wide corner array of windows looking up and down both 7th Ave. and 52st street and a Murphy bed which folded out of the way making the seating space positively luxurious for NYC. Sadly there was no mini refrigerator in the room. Because of renovation, you could only enter and exit on the 53rd st. Side which was inconvenient if you wanted to go to Times Square..
Stayed 4 nights in Jun 2025

10/10 Excellent

Norlina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatjon
Stayed 4 nights in Jun 2025

2/10 Terrible

Anderson Rogerio

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible stay Huge line to check in Even with the reservation paid more than a month ahead for my surprise no room available check in supposed to be starting at 4 pm arrived almost 6 no room available Waiting time said 3 hours with a 5 years old Has to change for a Broadway show at the looby restroom After a big complain the got a room
Stayed 3 nights in Jun 2025

8/10 Good

Erika

Stayed 5 nights in Jun 2025

4/10 Poor

Gary, Sacramento

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location. Assigned rooms dirty esp bathrooms as if not cleaned after previous occupancy. Reassigned by unfriendly desk clerk after telling him unacceptable. Hotel manager reached out following day after I emailed to assure new rooms were acceptable I appreciated response On checkout informed there was additional charge because of 3rd party booking (Expedia). This was not disclosed at time of booking
Stayed 5 nights in Jun 2025

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Jun 2025

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was perfect in distance to show venues. Loved to shop, Starbucks and Hudson restaurant. They do need to hire more staff, as the check in line at 10pm & 11pm was over a 45 minute wait! Also, housekeeping knocked twice at 11pm because they had the room still listed as vacant. Checkout was easy and staff were very helpful in making sure our luggage was secure and we were taken care of.
Stayed 2 nights in Jun 2025

6/10 Okay

Lindsey

Traveled with group
Liked: Cleanliness, room comfort
Staff was friend
Stayed 1 night in Jun 2025

2/10 Terrible

Alicia

Disliked: Cleanliness, amenities, property conditions & facilities
Our sink was backed up so made things like brushing our teeth and washing our face very difficult. Charged a “hidden fee” of $150 a night on top of the $180 property fee with out knowing. If you’re going to charge a damage deposit, especially at an outrageous amount of $150 a night then that should have been explained at check-in.
Stayed 5 nights in Jun 2025

2/10 Terrible

Martine

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Sheraton NY

The hotel lobby was permanently packed with at least 100 to 200 people waiting to check in. You had to wait sometimes 20 min for the elevator to come to your floor and it would stop at every floor going down for 48 floors
Stayed 3 nights in Jun 2025

2/10 Terrible

Greg

Traveled with family
I was ripped off at check in. The guy charged me additional 300 for a tub and still didn't provide the tub. Their management team is looking into additional refund now. I am disgusted.
Stayed 2 nights in Jun 2025

6/10 Okay

gesieli

Stayed 3 nights in Jun 2025

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful experience with the service at the Sheraton New York Times Square Hotel. The location of the hotel was perfect. I was able to sight see in between my work conference! The only complain I have is informing guests about how the "$35" credit works towards eating in the hotel. If you plan to use it for the breakfast buffet for two people, it will only be enough for one person. The manager explained it to me with details and comped one of the meals since I complained to him that I could not justify paying almost $74 for two breakfasts. I was content with the attention to this matter. I would definitely go back! Everyone is so nice and helpful!
Stayed 8 nights in May 2025

4/10 Poor

Siobhan

Traveled with group
Stayed 2 nights in Jun 2025

10/10 Excellent

Carola Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

2/10 Terrible

Terry

Stayed 2 nights in Jun 2025

6/10 Okay

Malika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is extremely busy and crowded. you have to wait a long time to check-in and get to your room on the elevator. my only complaint is that they charge you $6 per bag to store them.
Stayed 1 night in Jun 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
My worst experience in ny so far
Stayed 1 night in Jun 2025