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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Meeting facility
55-inch flat-screen TV with cable channels, TV, pay movies
Bar (on property)
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed

8.0 out of 10
Very good
(142 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

8.2 out of 10
Very good
(85 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(274 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(23 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(116 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(29 reviews)
  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(20 reviews)
  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.2 out of 10
Good
(15 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton New York Times Square Hotel

Hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 33 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 36000 square feet (3344 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sheraton New York Times Square Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business center
  • Conference center (36,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1428 out of 3689 reviews
Rating 8 - Good. 941 out of 3689 reviews
Rating 6 - Okay. 639 out of 3689 reviews
Rating 4 - Poor. 334 out of 3689 reviews
Rating 2 - Terrible. 347 out of 3689 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness
Location very convenient to theatre district. Construction inside hotel lobby will be a pain for awhile.
Stayed 1 night in Mar 2025

6/10 Okay

Fernando, Coral Springs

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checkin took very long eventhough it was about 830pm they had dozens of people waiting and only 2 people doing the check in.. then they told me my room was not ready and wanted to give me a downgraded room , i had to argue to get the room i requested.. they gave me one and there was an awful smell in the room.. it didnt feel like a room that was just cleaned.. we didnt have any other option so we just stayed... but overall very disappointed
Stayed 2 nights in Mar 2025

8/10 Good

Anderson

Traveled with family
Congestión on the elevators but walkable to stores
Stayed 2 nights in Mar 2025

2/10 Terrible

Deisy

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The checking in they didn’t have a bed available at 4pm had to go back 4 hours later and still wasn’t ready. They are poor staff. The staff try their best to accommodate but need more people. Waited 45 minutes for an elevator. My experience in that hotel was bad dont recommended.
Stayed 1 night in Mar 2025

2/10 Terrible

Pina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never booking Sheridan. Doesn’t care about the consumer. Impersonal, I DONT RECOMMEND STAYING HERE!!
Stayed 1 night in Mar 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beds Comfortable but Slow Elevator System

The hotel was lovely. Located centrally, clean rooms and very comfortable beds. However, one of my main complaints is that, there is no place to sit in the lobby. This may be because the front entrance is under construction. There is a Starbucks, but after 3 pm it becomes a bar where you have to order something in order to sit down at one of the tables. Also, the hotel was very busy. The line to check in and pick up our keys was incredibly long and the elevators could not effectively handle the crowds at certain times of day such as, 8 am, noon and 5-7pm. It would take up to 20 minutes just to get an elevator to come to the 14th floor to take us to the lobby. It became very frustrating because we never knew when the elevator would come. It is one of those systems where the buttons are on the outside of the elevator so you push for your floor and get into the elevator that is assigned to you. However, very often the elevator would be full and we would be left waiting for another elevator for sometimes 20 minutes. Also, we never knew when the elevator would come because there was no indicator lights (with the exception of the lobby floor) on the individual floors that would tell us where the elevator was. Overall, we had a nice stay due to the comfortable beds. We slept well.
Stayed 7 nights in Mar 2025

10/10 Excellent

AARON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Mar 2025

6/10 Okay

Bridget

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2025

6/10 Okay

Alexis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great Location. Friendly Staff. Rooms could use some upgrades, and the bathrooms are just terrible.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christine

Stayed 2 nights in Feb 2025

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Way too busy for the front desk to keep up and beds are really uncomfortable. It is in great proximity to everything u could need. The “voucher” they give you is a scam and you still are forced to pay the same voucher cost as a separate fee.
Stayed 1 night in Mar 2025

6/10 Okay

Tracie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Thierry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Heart of NYC. Heavy construction is underway but overall good price-to-value.
Stayed 5 nights in Mar 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
This place is always hopping, day or night the lobby is always full. The construction work happening immediately inside the front doors makes things even more crowded. The hotel has one, that I found, water bottle filler, and it does not work. Google maps incorrectly shows a 5 minute walk to the hotel from the 1 train as only the front doors are accessible, the others are blocked off. So it is more like a 10 minute walk. We were told that a $35 credit per day would be combined and could be used as $70 on day 2 of our 2 night stay. We weren't told that we would have to ask for that and even AFTER asking, we were still only given the $35 credit. But, the room was nice and fairly quiet. View was decent from the 36th floor. Staff was nice and accommodating.
Stayed 2 nights in Mar 2025

8/10 Good

Valentina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in time square
Stayed 4 nights in Mar 2025

6/10 Okay

Laura

Stayed 1 night in Mar 2025

8/10 Good

Kanako

Liked: Staff & service, property conditions & facilities
Location is so convenient.
Stayed 4 nights in Mar 2025

8/10 Good

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Jeffrey

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The location was great and the desk staff was good. The lobby is under renovation so the 7th Ave exits are closed- actually a little unnerving. The elevators are very slow but there is a security system that seems to work so it is a trade-off of convenience and speed for safety. Even leaving a floor there was a lengthy wait for an elevator. The rooms are clean and some items, such as the bedside plugs, are showing wear and didn’t see to work.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had an excellent stay!

We really enjoyed this hotel. The location is perfect for tourists. The elevator system is effecient after you learn how to use it (there are kiosks near them to select the floor you want). The lobby is under construction, but we had read that before coming and were not caught by surprise. Baggage hold company was quick and efficient if you need them to watch you bags before or after check out ($6 per bag). Doorman was great at giving us tip of how to best execute our plans and getting us a cab when needed. The room cleaning was also great. Best we could remeber since Covid for sure. We were given a credit for each night for their lounge area which is a baby starbucks during the day and bar by night. But this was great to get drinks and snacks in the morning before heading out for site seeing. We will definitely stay here again.
Stayed 3 nights in Mar 2025

8/10 Good

Troy Garrett

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The bathrooms could use an update and they have hidden fees that they charge each day called a destination fee, but all in all it’s a decent hotel that’s located close to Times Square.
Stayed 5 nights in Mar 2025

6/10 Okay

Valery

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Very convenient to the Time Sq area. The hotel was under construction and was messy. Restaurant and Bar staff was very grumpy.
Stayed 1 night in Mar 2025

4/10 Poor

Predu

Disliked: Staff & service, property conditions & facilities
Check in : lady there was bored and in way rude not answering questions asked me to be patient , will tell me … at the end she did not answer my questions.
Stayed 4 nights in Mar 2025

6/10 Okay

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025