There was a front desk lady, who was super nice. Housekeeping was great. When I checked in, they didn’t have my reservation. They said someone else checked in with a similar name. They ended up giving me a room when I used my key to get into the room the woman that supposedly had a similar name was in the room and understandably upset. After a lot of waiting around, they put me in another room. Then later that night at 11:30 PM after my daughter and I were asleep, we were awoken by someone else that worked at the front desk, knocking on our door saying there was a problem with the reservation and I had to retell the whole story and show my Expedia reservation email. I would definitely not go back. Awesome location, overall friendly staff, clean room.