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Lotte New York Palace

4.5 star property

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Photo gallery for Lotte New York Palace

Lobby lounge
Plasma TV, pay movies
Premium bedding, in-room safe, desk, laptop workspace
Lobby lounge
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Breakfast available
  • Gym

Explore the area

Map
455 Madison Ave, New York, NY, 10022
  • Rockefeller Center
    ‪5 min walk‬
  • Grand Central Terminal
    ‪9 min walk‬
  • Times Square
    ‪10 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

  • 1210 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Tower

  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Accessible (Palace)

  • 1160 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Palace, King)

  • 790 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed (Palace)

  • 1160 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • 465 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Corner (Corner with Pantry)

City view

Suite, Corner (Corner with Pantry)

  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

City view

Executive Suite, 1 King Bed, Accessible, Tower

  • 655 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

In-room dining

Executive Studio, 2 Queen Beds, Tower

  • 655 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Premium bedding, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds (Palace, King and Two Doubles)

  • 765 sq ft
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Premier Room, 1 King Bed, Accessible, View

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, Accessible, View

  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Corner)

City view

Suite, 2 Bedrooms, Corner (Corner)

  • 1675 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, View (Cathedral View)

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Accessible, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, Accessible, View (Skyline)

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Cathedral View)

  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Tower (King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Tower (King)

  • 1065 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Cathedral View)

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Cathedral View)

  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Corner)

In-room dining

Suite, 1 King Bed, Corner (Corner)

  • 1210 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Tower

  • 655 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, View (Skyline)

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, View (Skyline)

  • 360 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Studio Suite King

Premium bedding, in-room safe, desk, laptop workspace

Palace Studio Suite King

  • 405 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, 2 Kings)

  • 765 sq ft
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

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About this property

Lotte New York Palace

4.5-star hotel in Manhattan
A full-service spa, a restaurant, and a health club are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
In addition to a full-service spa, Lotte New York Palace features a health club and a steam room. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wired and wireless Internet access (surcharge).

Business amenities at this 4.5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers spa services, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Lotte New York Palace is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon.
Gold Room - Onsite restaurant.
Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.
Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 90 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 90 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1014 out of 1496 reviews
Rating 8 - Good. 244 out of 1496 reviews
Rating 6 - Okay. 133 out of 1496 reviews
Rating 4 - Poor. 63 out of 1496 reviews
Rating 2 - Terrible. 42 out of 1496 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adeyah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! The staff and facilities were amazing!
Stayed 4 nights in Feb 2025

2/10 Terrible

Young Min

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Location is great! However, the guest room is not well maintained at all. The carpets looked very worn. There is no fan in the bathroom so the mirror fogs up and the smell of mildew lingers. The hand towel holder was underneath the sink so it was uncomfortable. Also, the bathtub drained very, very, very slowly. How did the cleaning staff not pick that up? Lastly, the staff at the coffee shop was not professional at all. The staff carried on their conversations rather than attending to my order.
Stayed 1 night in Mar 2025

10/10 Excellent

Conrad

Stayed 3 nights in Nov 2024

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it so much! Definitely coming back.
Stayed 1 night in Feb 2025

10/10 Excellent

Douglas Bradley, Santa Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Location and luxury !
Stayed 2 nights in Feb 2025

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Really enjoyed my stay. Rooms was a little bigger than standard NYC hotel rooms.
Stayed 2 nights in Feb 2025

6/10 Okay

William

Liked: Cleanliness
Just okay
Stayed 2 nights in Feb 2025

10/10 Excellent

Nanette

Stayed 2 nights in Feb 2025

10/10 Excellent

Joseph

Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Classic New York City hotel with elegance and history
Stayed 1 night in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Feb 2025

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t even describe the excellence that this place has. Top notch all the way. Clean, fresh, service that is unbelievable. I hope to visit again someday soon. Definitely would stay here again. The room was huge. Plush towels. Pillows were so amazing and the sheets were very high quality. Just wonderful all around.
Stayed 7 nights in Feb 2025

10/10 Excellent

Rodolfo

Stayed 1 night in Feb 2025

2/10 Terrible

David

Stayed 4 nights in Feb 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get to and from.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tracey Boykin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too notch!
Stayed 3 nights in Dec 2024

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service
Still renovating, so not all bars and restaurants were available. Always great rooms and central location
Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 out of five stay

The whole trip was great form check in to check out from the door man to the concierge hospitality they made the whole little getaway for me and my girlfriend really great the view was beautiful from our hotel room and the walk to everything was within .5 mile and the spa was great way for me and my girlfriend to relax after a crazy couple months of work and school and the staff was so great and I can’t thank them enough we stayed for two days and it was such a great atmosphere and place to stay and they have parking right next to it I will say if you are staying for a week it will be easier and cheaper to get an Uber cause larking for a day is 100 dollars but the hotel was so nice and covered it for us for the nights we stayed and overall can’t thank the staff for making it a very relaxing and enjoyable experience and can’t wait to go back in the near future
Stayed 2 nights in Feb 2025

10/10 Excellent

Ramesh J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Justin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
No place in hotel to eat lunch. Otherwise very nice
Stayed 1 night in Feb 2025

8/10 Good

Foziah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Ramesh J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 2 nights in Feb 2025

8/10 Good

stacey

Stayed 5 nights in Jan 2025