Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
The mini bar was empty and there were no complimentary bottles of water
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Bonjour, Jonathan! We noted your point about the mini bar and the absence of complimentary water. Do note that we provide numerous services and amenities, and our colleagues are always available to assist with your needs. Looking forward to hosting you again at Sofitel New York. Merci beaucoup! A bientôt.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Excellent!
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
Bonjour, Carolina! We're thrilled you had an excellent experience at Sofitel New York. Your satisfaction is vital to our team members and we're ecstatic we could meet your standards. We hope to have the pleasure of welcoming you again in the future. Merci beaucoup! A bientôt.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Superb hotel. Great location in the middle of Manhattan.
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Bonjour, Lynn! We're thrilled to hear you enjoyed your stay at Sofitel New York, especially the convenient location in the heart of Manhattan. Your feedback fills us with joy, it's rewarding to hear that our guests appreciate the unique experience we strive to provide. On your next visit, our concierge would be more than happy to recommend more unique places to visit in this vibrant city. Merci beaucoup, and a bientôt!
by A verified traveler from Sarasota
Posted Apr 17, 2024 on Expedia
Staff was excellent property showing signs of wear but it's NYC everything shows wear.
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Bonjour, Eric! We're happy to hear that you found our team members to be superb during your stay at Sofitel New York. Apologies for any areas of the property that did not meet your expectations. Be assured that maintaining our property's charm is continually on our agenda, even amidst the hustle and bustle of NYC. A bientôt, we hope to welcome you back soon. Merci beaucoup!
by A verified traveler
Posted Apr 15, 2024 on Expedia
Their fridges are empty. They say they can provide some stuff upon request but I don’t think is a big deal nowadays for a hotel especially in NYC to have the basics like a bottle of water for welcoming clients.
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Bonjour Dimitrios, we appreciate you detailing your concerns regarding our provided amenities. We understand you found our approach to stocking the mini fridge inconvenient, yet the aim has been to tailor the content to guests' requests, increasing satisfaction. However, we acknowledge your point regarding a welcoming gesture and we'll keep it in mind for future consideration. Our team is dedicated to enhancing our guest experience, and feedback like yours is pivotal to that process. A bientôt and merci beaucoup!
by A verified traveler
Posted Apr 14, 2024 on Expedia
Amazing stay, very clean and staff were helpful. Bed was very comfy
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Bonjour, Danyal! We appreciate your fantastic review of Sofitel New York. It's great to hear that you found cleanliness to be a high point of your stay. It's also promising to learn that our team members were able to assist you and that you enjoyed our comfortable beds. Your words will certainly motivate the team to continue delivering remarkable experiences. Merci beaucoup! We look forward to the opportunity to welcome you back. A bientôt.
by A verified traveler
Posted Apr 14, 2024 on Expedia
The property is on a quiet street which is nice. Everything else is a 3.5 to 4 star experience at best.
Comment from Hotel Management
Apr 14, 2024 by Customer Service, Hotel Management
Bonjour, Kyle! It warms our hearts to hear that you appreciated the tranquillity of our location. However, it seems your overall stay didn't fully meet your expectations. Moving forward, we hope to inspire a more delightful experience. Please note, our Gaby Brasserie is now serving breakfast and dinner daily, perfect for starting and ending your day in the bustling city. We look forward to enhancing your stay on your next visit. A bientôt, see you soon!
by A verified traveler
Posted Apr 13, 2024 on Expedia
Comment from Hotel Management
Apr 14, 2024 by Customer Service, Hotel Management
Bonjour, Sonia! We're thrilled to see that you had an enjoyable stay at Sofitel New York! Thank you for taking the time to rate us. We’re hoping your travels bring you back soon for another pleasant experience. A bientôt, see you soon! Merci beaucoup for choosing us.
by A verified traveler
Posted Apr 9, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by Customer Service, Hotel Management
Bonjour, Tracy!Your high rating of Sofitel New York is greatly appreciated, suggesting you had a positive experience. We hope you enjoyed not just our services, but also the city's diverse attractions. For your next visit, our concierge team would be glad to recommend more enchanting experiences around the city.Your support inspires us to constantly improve our hospitality. Merci beaucoup, Tracy. We eagerly await your return.A bientôt!
by A verified traveler
Posted Apr 9, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by Customer Service, Hotel Management
Bonjour, Ginette! We're thrilled that you had a wonderful stay with us at the Sofitel New York. Your high rating means the world to our colleagues. We hope you had a chance to explore the city and visit popular attractions. On your next stay, our concierge is more than happy to recommend more shows, art exhibits, restaurants, and shopping options that you might enjoy. Merci beaucoup for your review, your sentiments mean a lot to us. À bientôt, we're looking forward to your next visit.