Ratings based on 1,000 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Oct 16, 2023 on Expedia
Comment from Hotel Management
Oct 19, 2023 by Customer Service, Hotel Management
David, thank you for leaving a perfect rating for Hotel Mela on Expedia. We're thrilled that your stay met your expectations and we look forward to your next visit.
by A verified traveler
Bumped for migrants.
Posted Jun 1, 2023 on HotelsWe booked our hotel months in advance. However, when we arrived, the hotel had been taken over by the state to house migrants that were shipped there from elsewhere in the country. We were never informed. We were told that we were contacted, but that was not the case. Our stay was meant to be within a few blocks of our destinations. However, we were re-booked at a hotel 16 blocks away. We would have spent the entire trip in a cab or walking for hours. When I asked for a refund, I was told that I couldn't receive one because it was within 24 hours of our scheduled arrival. Again, nothing was ever sent to us detailing what was happening. I am very disappointed and will never attempt staying at the hotel again.
Comment from Hotel Management
Jun 2, 2023 by Customer Service, Hotel Management
Thank you for the feedback.We are always working our hardest to provide a high-quality experience for all. We regret to hear that we didn't meet your expectations. We will share your concerns with our team moving forward.We would love to host you soon so that we can share a better experience with you. We are looking forward to that chance.
by A verified traveler
Posted Apr 20, 2023 on Expedia
Comment from Hotel Management
May 11, 2023 by Customer Service, Hotel Management
We appreciate the feedback, William.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
by A verified traveler from North Attleboro
Posted Dec 23, 2022 on Expedia
Be aware of this hotel, they decided 3 days before my trip they would not honor our reservation. So we had to find another option last minute. Very unprofessional and inconvenient so last minute
Comment from Hotel Management
Dec 24, 2022 by Customer Service, Hotel Management
Thank you for the feedback, Paula.We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns with our team moving forward.We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.
by A verified traveler
Posted Dec 13, 2022 on Expedia
The location and price of the property compared to others in the same area shows high value. The rooms are clean. Rooms are small, but everything one needs is present. Staff forget to give towels, floor mats and blankets. Had to request twice, but very responsive to requests. Check in and check-out were easy. Staff was always friendly. I would recommend booking an executive room to have more space, and request a room with a view.
Comment from Hotel Management
Dec 15, 2022 by Customer Service, Hotel Management
Thank you for sharing your thoughts with us, Valerie.We appreciate the time you've taken to leave us your feedback and we're glad you enjoyed our ideal location, clean rooms and friendly staff. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.
by A verified traveler
Posted Dec 9, 2022 on Hotels
Comment from Hotel Management
Dec 11, 2022 by Customer Service, Hotel Management
Thank you for sharing, Rafael!At Hotel Mela, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
by A verified traveler
Posted Dec 9, 2022 on Hotels
Comment from Hotel Management
Dec 11, 2022 by Customer Service, Hotel Management
Thank you for sharing your feedback, Andreas.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
by A verified traveler
Posted Nov 29, 2022 on Orbitz
Nice location
Comment from Hotel Management
Nov 30, 2022 by Customer Service, Hotel Management
Thanks for the fantastic review, Linda!We're happy you enjoyed your time with us so much at Hotel Mela! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!
by A verified traveler from Commack
Posted Nov 28, 2022 on Expedia
For the cost, the rooms/property were somewhat rundown and not clean
Comment from Hotel Management
Nov 30, 2022 by Customer Service, Hotel Management
We appreciate the feedback, Christopher.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with the condtion and cleanliness of our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
by A verified traveler
Posted Nov 23, 2022 on Expedia
A good place to stay if you just need a to crash at the end of a day of site seeing. Conveniently located but showing some wear and with few amenities. The windows to our room wouldn't close fully which allowed a lot of noise in from the street and one of the three elevators was out of service for the duration of our stay. Overall though the location is great, right next to Times Square, walking distance from a lot of popular attractions and there's a decent amount of restaurant options nearby.
Comment from Hotel Management
Dec 1, 2022 by Customer Service, Hotel Management
Thank you for taking the time to share this 4/5 review, Trevor!We're delighted you appreciated our ideal location. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our amenities, elevator service and soundproofing with the appropriate members of our management team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!