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Hotel Hugo

4.5 star property

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Photo gallery for Hotel Hugo

3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
Front of property - evening/night
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym
  • Pet friendly

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Washington Square Park
    ‪11 min walk‬
  • National September 11 Memorial & Museum
    ‪3 min drive‬
  • The High Line Park
    ‪3 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪19 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(35 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hugo

4.5-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has 3 bars/lounges and a 24-hour fitness center. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking.
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Event facilities measuring 500 square feet (46 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

Hotel Hugo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 1:00 PM.
Felix Roasting Co. - This café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 55 per day)
  • Self parking on site (USD 55 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: USD 18 to 26 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Azul on the Rooftop
  • Bar Hugo
  • Felix Roasting Co.

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • High chair

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75.00 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 474 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 137 out of 1000 reviews
Rating 4 - Poor. 80 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Richard

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
On top of half the things in my room not working. They charge you $40 facility fee per night. I guess it's in the fine print. When I asked what it was they said it was for the complimentary water, Wi-Fi and printer you can use behind the front desk. It's not complimentary if they're charging $40 a day, especially for something I'm not using!
Stayed 5 nights in Mar 2025

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A-1

Just comfortable and enjoyable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
even though the rooms were a bit small and hard to maneuver, overall experience of the hotel, staff was quite friendly
Stayed 3 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t gone to the Hugo for a couple of years now probably every few months. Sometimes even sooner lol I really enjoy the staff most if not, everyone has been exceedingly friendly and very helpful when needed information. I have found them very respectful and accommodating I think the property itself is really fantastic. Even when I need to have the maintenance man come up to check something. He was very helpful and I did not seem like I was putting him out by coming up to check my bathroom. Everyone seems to have a smile on their face and everyone seems to be happy working there. The area is great has lots of great restaurants and on the corner of Greenwich and Spring does a bar called the ear in. It’s a must go to. It’s an old diary of the Irish bar that has historical background. It’s amazing and the bodega next to it is 24 hours and the food is great and it’s just a really easy go to. My room is always clean within the hotel and I can’t say enough about how wonderful I think the Hugo is.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anthony

Stayed 1 night in Feb 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Charlotte

Stayed 3 nights in Mar 2025

10/10 Excellent

VICTORIA, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Place was in a nice area.
Stayed 2 nights in Mar 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this hotel twice on a weekend. Beautiful and clean. Great location. Easy to find street parking for free.
Stayed 1 night in Mar 2025

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service and beautiful rooms, very clean and comfortable and close to SoHo and the West Village
Stayed 2 nights in Mar 2025

8/10 Good

mary catherine

Stayed 4 nights in Feb 2025

6/10 Okay

Tessa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Doors inside property were very loud, was woken up very early every morning by the slamming doors from other hotel guests. Called multiple times throughout my stay for towels or water and no one at the front desk ever answered or called back. Pretty hotel and clean, but was expecting a higher level of service for the rating of the hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

Alejandro

Stayed 1 night in Mar 2025

10/10 Excellent

Giselle

Stayed 3 nights in Feb 2025

10/10 Excellent

Derrick, Chattanooga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dillion was excellent! He took care of me and my fiancé upon arrival the room was perfect and made us feel very welcome, anytime I visit New York I will be staying here hopefully I can always get room 304.
Stayed 1 night in Mar 2025

10/10 Excellent

Chloe

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Zachary

Stayed 4 nights in Feb 2025

8/10 Good

William

Stayed 2 nights in Feb 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Skylar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property great for influencer stay even had such a warm and comforting feeling walking in after leaving the snow outside the room has a warm lighting that just made you feel safe
Stayed 2 nights in Feb 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Whitney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, everything went smoothly and up to my expectations.
Stayed 1 night in Feb 2025

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. The staff was polite & very helpful. Easy check in & check out.
Stayed 1 night in Feb 2025