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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Helicopter/plane tours
View from room
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pet friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • Empire State Building
    ‪10 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel in Manhattan
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Onsite parking is available (surcharge).

Hilton Garden Inn New York/Manhattan-Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1221 out of 2814 reviews
Rating 8 - Good. 881 out of 2814 reviews
Rating 6 - Okay. 418 out of 2814 reviews
Rating 4 - Poor. 167 out of 2814 reviews
Rating 2 - Terrible. 127 out of 2814 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Angelica

Traveled with group
Liked: Cleanliness, staff & service, amenities
The only obstacle was the second elevator being down. With so many floors and guest it was definitely a inconvenience.
Stayed 4 nights in Jan 2025

4/10 Poor

Eleanor

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not friendly
Stayed 1 night in Jan 2025

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon entering the hotel, I was not greeted and the receptionist checking me in was not friendly. One of the front doors was out of service. Out of two elevators, only one was operating. When I got to my floor, lighting was dark and the flooring/walls looked beat up. The room was not to my liking either. I have trusted Hilton with many of my stays. I was extremely disappointed by this hotel.
Stayed 4 nights in Jan 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was thays they only has one working elevator during my whole stay and wait times were nuts
Stayed 4 nights in Jan 2025

10/10 Excellent

Priscilla

Stayed 2 nights in Jan 2025

8/10 Good

Cristian

Liked: Cleanliness, staff & service, amenities
It was excellent. Though the fact that only 1 elevator was working made our stay a little uncomfortable since sometime the wait took up to 15 minutes of waiting.
Stayed 4 nights in Jan 2025

2/10 Terrible

X O

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Jacqueline

Liked: Staff & service
Stayed 7 nights in Nov 2024

2/10 Terrible

Glenn

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The elevators were one, shared by guests and staff. The other was not operational, leading to a 15 minute wait for the elevator. The main doors were one. The other was not operational. The hotel looked as if it was ready to close and not up to what I expect from a Hilton!
Stayed 2 nights in Jan 2025

6/10 Okay

Erica

Disliked: Staff & service

Very MEH

The hotel lobby is fine, but the woman who checked me in was busy taking to another employee behind her when I arrived and didn't acknowledge me for several minutes. When she did finally check me in she barely said two words and didn't make me feel welcome at all. The room was clean enough but not well lit. Some of the lights (like those above the coffee pot) didn't have working switches so I had to unplug them. The bed wasn't super comfortable but the AC/heat worked well enough. The bathroom was nice. But the WORST part of this hotel was the elevator situation. There are two small elevators and one of them was out of service the whole time I was there. The cleaning staff has to take that same small elevator (no service elevator?????) and all the cars took forever, so when one would finally arrive it would often have a cleaner with a large cart meaning there was no room for anyone else. Being on the 16th floor I expected to wait, but I averaged 15 minutes wait EVERY TIME I used the elevator which is not sustainable for a business trip.
Stayed 2 nights in Jan 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort

It's fine

The location is excellent and customer service was friendly and helpful. The hotel is dated and in need of some updates - but for the price and location, it's just fine. The issue we had during our stay was the elevator which was extremely slow or completely unusable. Luckily we were on the 7th floor, which was still quite difficult for me to take the stairs to and from as I have a bad knee. But some people were on the 20th floor and higher, so I was just grateful to not be on one of those floors. The room is basic but the bed was comfortable.
Stayed 3 nights in Jan 2025

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and supportive staffs, cleaning was quick and perfect! Amazing time
Stayed 3 nights in Nov 2024

8/10 Good

Jonathan

Stayed 2 nights in Jan 2025

8/10 Good

DONNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Stayed 2 nights in Jan 2025

10/10 Excellent

Winnie

Stayed 1 night in Jan 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Alisha

Liked: Cleanliness, staff & service, room comfort

Just okay

The location was great, a short walk to a subway station on the same street. One of two elevators broke during our stay and having around 20 floors of rooms with one elevator (that ran very slow to begin with) was not ideal. We even took the stairs down from 18 levels at one point because it was taking over 15 min to get to us. We also booked a king room but were “upgraded” to a double queen without our consent because they overbooked king rooms. This wasn’t ideal especially on our 2nd wedding anniversary trip. You can hear EVERYTHING happening in the rooms next to you as well as outside noise which doesn’t ever quiet down obviously cause it’s New York.
Stayed 4 nights in Jan 2025

8/10 Good

Randi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is in the perfect area if you want to explore much of Manahattan. We always stay in midtown and this hotel was super convenient. A quick and easy walk to everywhere including Penn Station
Stayed 3 nights in Dec 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel in a great location and walkable to Times Square and right around the corner from the Empire State Building. The room was clean and tidy, however the plugs next to the bed did not work. An engineer visited soon after reporting it but was unable to rectify. Great to have a fridge, microwave and coffee machine in the room, and the staff were very helpful in taking care of our luggage for the day after check out until our evening flight. Would definitely stay here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

Tricia

Stayed 2 nights in Dec 2024

6/10 Okay

Jaelene

Traveled with family
Disliked: Staff & service, property conditions & facilities
This hotel did not live up to the reviews. The location was good but the hotel itself wasn’t in the greatest shape. The beds were dingy and worn. The bathroom had stains on the walls and in the tub and wasn't as clean as I would have liked. The front desk staff also wasn't the friendliest. At the end of the day it was a mostly clean place to sleep but that was about it.

10/10 Excellent

Johan Gerardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, they received us as soon as we left the taxi, they took care of everything, the staff was really nice, friendly, and helpful. The hotel was really clean and provides many amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Edreece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025