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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

Choose dates to view prices

Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Helicopter/plane tours
Bar (on property)
Lobby
View from room
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pet friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • 5th Avenue
    ‪6 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Madison Square Park
    ‪7 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

  • 190 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel in Manhattan
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Onsite parking is available (surcharge).

Hilton Garden Inn New York/Manhattan-Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1053 out of 2485 reviews
Rating 8 - Good. 796 out of 2485 reviews
Rating 6 - Okay. 371 out of 2485 reviews
Rating 4 - Poor. 147 out of 2485 reviews
Rating 2 - Terrible. 118 out of 2485 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

NAVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Michael

Business traveler
Disliked: Property conditions & facilities
This was pretty bare-bones for a Hilton. One bar of small soap. Had to ask for water. Old, dusty iron in the room that took forever to heat up. The remote was held together with tape. The shower had no temp control. Just not a great experience.
Stayed 2 nights in Nov 2024

8/10 Good

Iweze

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The soap dispenser in the shower needed to be filled after two out of a four night stay. However, good overall. I would stay again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Leah, pittsburgh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great!
Stayed 7 nights in Oct 2024

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Nov 2024

6/10 Okay

Miranda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

lynette

Stayed 2 nights in Nov 2024

6/10 Okay

Thomas

Liked: Staff & service
No pen or paper - poor lighting - terrible cable tv
Stayed 3 nights in Nov 2024

4/10 Poor

Kathy

Traveled with family
Disliked: Property conditions & facilities
Very central location. Staff not very helpful and little store did not have cold beverages. Not very inviting
Stayed 2 nights in Oct 2024

6/10 Okay

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service
The property has scaffolding up at the moment so it's hard to see - my driver drove straight past! Area isn't the greatest in NY but the hotel is clean but basic. Elevators are slow and the beds aren't made properly so you end up with sheets pulled off the bed in the morning! Price was good though and the staff friendly.
Stayed 2 nights in Oct 2024

6/10 Okay

Lori

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kim was the best! She made sure we were comfortable throughout our stay.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jinhwan

Stayed 2 nights in Oct 2024

10/10 Excellent

Margarita

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Its my third time staying in this hotel, I love the location, and the staff are very nice. But frankly I was deeply disappointed from the situation of the room. the paint was chipped on the doors , the carpet had stains on them, and looked like they are ready to be replaced. The A/C unit in the room was very noisy. Our room was at the end of the hallway , but at night we could hear any sound that was made in the hallway, i assume the sound proofing of walls and doors wasn't done. I would expect the room to be in good condition especially when you charge soo much. In general it feels that the room was runed down, and over priced. last but not least is the hotels breakfast, i booked the room including breakfast, and once you arrive to the lobby for breakfast we where sit in place and after eating we have been given a bill, i noted that our booking was including breakfast , the staff said no problem, its just for inner calculation with the hotel. and the bill doesn't include tip. first thing i travel a lot around the world, and giving a bill to someone who already paid is really not common, and tipping the staff at the breakfast area, also not common. in General it made us feel really strange, and we would Defiantly think again before booking this hotel next visit.
Stayed 2 nights in Oct 2024

8/10 Good

Soledad, Hillsboro

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Room was decent and clean with a fridge and microwave, but the bathroom fixtures are chipped and worn. Staff was friendly and helpful. I was going to a show at Madison Square Garden, and it's a very easy walk from the hotel. Overall it was fine as a place to crash for one or two nights.
Stayed 2 nights in Oct 2024

10/10 Excellent

Aileen

Stayed 4 nights in Oct 2024

8/10 Good

Sylvia

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its what you'd expect a hotel in midtown Manhattan to be. Very convenient. The rooms are larger than expected.
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very average for Manhattan
The first room I got had a running toilet and the sink was clogged. It also had the plaster peeling from the toilet, bathtub, ceiling, etc. The next room didn't have the water issues, but also had peeling plaster. The room didn't feel clean. The comforter was old and ratty - even had holes in it. The staff was nice, but nothing exceptional. Very average hotel.
Stayed 3 nights in Oct 2024

6/10 Okay

Donald

Stayed 4 nights in Oct 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, Yacouba, George, Kim, all were customer oriented.
Stayed 2 nights in Oct 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities
Staff are great, place is clean and location is very convenient for midtown activities and subway access for sightseeing.. This is a modest lodging place with a little wear and tear showing around the edges, so don't expect a luxury hotel experience. But folks were very helpful at the front desk, room and bed were comfortable, I'd rec'd this for a reasonably priced stay.
Stayed 2 nights in Oct 2024