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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Premium bedding, desk, laptop workspace, blackout drapes
Reception
Helicopter/plane tours
Lobby
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pet friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • Empire State Building
    ‪10 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • City view
  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • City view
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 190 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

  • City view
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
  • Air conditioning
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The price is $237
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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel in Manhattan
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Onsite parking is available (surcharge).

Hilton Garden Inn New York/Manhattan-Chelsea is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1202 out of 2775 reviews
Rating 8 - Good. 872 out of 2775 reviews
Rating 6 - Okay. 411 out of 2775 reviews
Rating 4 - Poor. 165 out of 2775 reviews
Rating 2 - Terrible. 125 out of 2775 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
Clean room and very good housekeeping staff
Stayed 3 nights in Jan 2025

6/10 Okay

Cassandra

Traveled with family
Stayed 4 nights in Jan 2025

2/10 Terrible

Barrett

Stayed 5 nights in Jan 2025

10/10 Excellent

Seleena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked almost everything about this property, the location, facilities and convenience . What I didn’t like is that the area is very lonely at night
Stayed 4 nights in Jan 2025

10/10 Excellent

karen

Stayed 2 nights in Dec 2024

2/10 Terrible

Keri, New York

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs an upgrade- beds are sagging, linens are dated, bathroom is in need of new fixtures and overall the hotel needs new paint, carpets, etc.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chelsy

Traveled with family
Liked: Amenities, property conditions & facilities
Perfect location and within walking distance to see so many sights!
Stayed 3 nights in Jan 2025

6/10 Okay

Jay

None
Stayed 4 nights in Jan 2025

10/10 Excellent

Rauhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and room were very good. Thermostat did click loudly when heat restarted throtye night.
Stayed 2 nights in Jan 2025

8/10 Good

Andre Warren

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Exceptional location. Front desk staff and house keeping went about their duties to welcome us. Would recommend and book again.
Stayed 6 nights in Jan 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
My business trip
Hotel was in a nice quiet section of Chelsea in the Flower District. Convenient to restaurants, subways and other services.
Stayed 4 nights in Jan 2025

6/10 Okay

Michele

Stayed 4 nights in Dec 2024

8/10 Good

John

Sleep and leave
No bar open- lobby small - no bathroom on lobby floor . No restaurant open after breakfast.
Stayed 1 night in Jan 2025

10/10 Excellent

Valéria

Stayed 2 nights in Jan 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was extremely convenient for public transit & walk to time square & k-town
Stayed 3 nights in Jan 2025

8/10 Good

Rodrigo, São Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay. The team was very helpful and polite. I plan to stay with them again in the near future.
Stayed 1 night in Jan 2025

8/10 Good

Rodrigo, São Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. All the staff members were helpful, polite, and friendly. The room was good, but the air conditioning was quite noisy, and some of the doors need a bit of attention as the paint is peeling. During the time the staff is cleaning the rooms, there may be some congestion in the two elevators, but it doesn’t interfere with the stay. I will definitely stay with them again when I return to NY. I liked it.
Stayed 2 nights in Jan 2025

8/10 Good

Alexandros

Liked: Cleanliness, staff & service
7 days stay during NYE
The hotel’s location is convenient, with easy access to amenities and metro stations. While the hotel is good, the room size does not justify the expense; it is perceived as quite expensive. The hotel is in need of refurbishment. I would recommend to skip the breakfast if it’s not included in your package, as there are many nearby restaurants and diners offering similar options at comparable prices. Half of our stays we got back to the hotel after midnight and there were no staff members at the reception after 2 a.m., which raised security concerns for the guests staying at the hotel. Overall If you're looking for a more special, modern, and secure option, it’s recommended to explore other hotels in the same street.
Stayed 7 nights in Dec 2024

8/10 Good

Krit

Traveled with family
Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Aneka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a quick turnaround trip! The morning staff was very welcoming and helpful. We had an early appointment at 11am. We were able to pre-check in and drop our bags. This courtesy made our initial experience great! Also the hotel texted when our room was ready. When we returned to check into our room the female attendant wasn’t very friendly. I asked about complimentary waters. She said they were for Hilton Honors members and I told her I was. She said, “Well you booked this with Expedia.” I told her I understand that but when I confirmed the booking Hilton sales still gave me 500 points to thank me for my stay. Also I’ve never been denied something as simple as water considering my membership. This was unfortunately a downside to my stay. Otherwise, I enjoyed my time here.
Stayed 1 night in Jan 2025

6/10 Okay

Ali

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Great location, friendly staff
Landed super early from a red eye flight with kids. Front desk was kind enough to let my kids crash in a spare room. Overall staff was nice and accommodating. Booked a double queen room which seems rare in NYC that is also affordable. Room (4th floor) itself was a bit cold even with the heater turned up as there was a breeze coming from the window during a cold freeze. Spare room on a different floor seem not as cold. Location was near several subway lines. Outside of the hotel could use some work, saw a homeless person taking a dump out front in a bush up on check in (not the hotel's fault)
Stayed 2 nights in Dec 2024