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Gild Hall, A Thompson Hotel, by Hyatt

4.5 star property

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Photo gallery for Gild Hall, A Thompson Hotel, by Hyatt

Wine bar
City view from property
Land view from property
Front of property - evening/night
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Parking available
  • Bar
  • Pet friendly
  • Gym
  • Housekeeping

Explore the area

Map
15 Gold Street, New York, NY, 10038
  • Wall Street
    ‪5 min walk‬
  • One World Trade Center
    ‪11 min walk‬
  • Brooklyn Bridge
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Accessible, Bathtub

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed

Premium Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, minibar, in-room safe

Premium Suite, 1 King Bed with Sofa bed

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Gild Hall, A Thompson Hotel, by Hyatt

4.5-star hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and coffee/tea in a common area.
Gild Hall, A Thompson Hotel, by Hyatt offers 130 accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.
Gild Hall, A Thompson Hotel, by Hyatt features a 24-hour fitness center and complimentary bicycles. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a library, multilingual staff, and tour/ticket assistance. Guests can use the health club at a partner property. Onsite parking is available (surcharge).

Gild Hall, A Thompson Hotel, by Hyatt is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Felice Restaurante - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
La Soffitta - Onsite wine bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Filipino, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 65 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Felice Restaurante
  • La Soffitta

Things to do

  • 24-hour gym
  • Books
  • Free bicycle rentals
  • Library

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night
  • Destination fee: USD 40.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 per person
  • Covered valet parking fee: USD 65 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free in-room WiFi has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gild Hall
Gild Hall Hotel
Gild Hall Thompson
Gild Hall Thompson Hotel
Gild Hall Thompson Hotel New York
Gild Hall Thompson New York
Gild Hotel
Gild Thompson Hotel
Hotel Gild Hall
Thompson Gild Hotel
Gild Hall A Thompson Hotel
Gild Hall New York City

Gild Hall, A Thompson Hotel, by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 681 out of 1002 reviews
Rating 8 - Good. 224 out of 1002 reviews
Rating 6 - Okay. 56 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Milo, Waukee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super happy with this property. The staff was very welcoming and constantly checked up on us to see if we needed anything. I particular shout-out to Elizabeth who checked us in and was particularly kind after a long day of travel. This is a small, boutique hotel, the room was spacious and clean and the Italian restaurant on the first floor is delicious and handy. Gild Hall is within walking distance of many attractions, and there are plenty of coffee shops, restaurants and even a full grocery store near by. Highly recommended. Will return.
Stayed 2 nights in Jan 2025

10/10 Excellent

Keltie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful weekend stay at Gild Hall. The rooms were well decorated and generous for NYC. The staff were so friendly, professional and welcoming, especially Maya. Would be very happy to stay there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lamarshell

Stayed 2 nights in Dec 2024

8/10 Good

Flavio

Stayed 1 night in Nov 2024

10/10 Excellent

Lamarshell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next NYC Stay Will Be Here Again!

Booked a last-minute trip to NYC leading up to New Year’s Eve and of course had trouble finding a nice hotel. Happened upon Gild Hall by Hyatt on hotels.com and couldn’t have been more pleased. Staff was friendly and helpful, check-in was quick and easy, and the rooms were nicely appointed. Special shout out to the staff member who checked us in (sorry can’t remember his name) who was funny & offered us champagne while we checked in. I’ve been a dedicated Hilton Honors member for years, but I know when I come into NYC, Gild Hall is where we’ll stay!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Lela, Greenville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a bit away from the busy midtown Manhattan area, but the amazing customer service from the staff makes it one of the top choices to stay in the city. The friendly staff and their attention to detail create a welcoming atmosphere that more than makes up for the hotel's distance from the lively action of NYC.
Stayed 1 night in Dec 2024

10/10 Excellent

Eriberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Stayed 1 night in Nov 2024

4/10 Poor

Amin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hidden fees not good "resort fees of 40 dollars per day" staff told me parking would 60 but they change to 75. They try to milk a dollar out of u anyway they can like there going bankrupt. Took too long to bring car out 30 minutes only one guy working. No empathy or care for guest concerns.
Stayed 3 nights in Dec 2024

10/10 Excellent

yingxi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Taylorr

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I paid for my hotel room weeks ago via Expedia. Upon arrival, I checked in for one night on Saturday, December 7th around 8am. I spoke to the woman at the front desk and asked for an early check in. She took my card, made me aware of the incidental fee, and returned my card. I thought everything was fine and I went on to do what I needed to do. Sunday morning I checked my bank account as I always do and noticed I was missing a significant amount of money. I noticed 3 additional charges from the Gild Hotel. I went down to the front desk to ask what the charges were (and to let them know there was what appeared to be blood stains on the sheets) and the gentleman behind the desk called for the manager, Dalila. Dalila came and explained at first that she could not see what the charge was for. I made her aware that I understood the one charge was for the incidental fee, but there were 2 additional charges that should not be there. In an extremely condescending tone, she told me that it’s “not a big deal,” and that she was trying to explain to me what the charges are (even though she did not know). Berating me, she smirked and kept interrupting me as I was trying to explain to her that one charge was too specific of a number to simply be a mistake and that something was wrong.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice size room and very comfortable bed for a reasonable price. It would be nice if the shower had a hand held shower head in addition to the rainfall shower head.
Stayed 1 night in Dec 2024

8/10 Good

Kavitha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall the property is nice. Downtown - so not too much going on in terms of eating, nightlife -but close to freedom tower and many trains. Once complaint was we participated in the Thanksgiving day parade and when we came back to get our bags and have lunch - the front desk said they couldn't provide us a couple of towels to dry off. That's just bad and lazy service for paying guests.
Stayed 1 night in Nov 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

KATHRYN

Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. Staff also were caring and helpful
Stayed 5 nights in Nov 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the Financial District. Rooms are small, but efficient and clean. Loved the free Prosecco in the evening.
Stayed 2 nights in Nov 2024

10/10 Excellent

Yifei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room! Near subway station. The staff are nice.
Stayed 2 nights in Nov 2024

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Martyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't Waste Your Money

Room: For an upmarket hotel this was not a good experience. The room itself might as well be a Red Roof or Laquinta, so nothing special and also very small. Beyond real glassware for drinking, a minibar filled with overpriced drinks and a selection of overpriced snacks, plus no tea/coffee making facilities or a microwave. Essentially, no big difference to a cheap motel and no big woop either. Customer Service: The front desk tells you nothing beyond taking ID, payment and handling over key cards. How about letting guests know their room key is needed to work the elevator, or that there's no coffee/tea making facilities in your room. On that subject - Called down to get a coffee maker, including requesting regular and decaf but they only brought regular and they were all froo-froo flavoured stuff. Yuck! To add insult to injury, the coffee maker didn't work so called down again and was told a replacement would be coming up, but it never showed up (30 min later) before leaving for dinner and a show. No coffee! We returned later and recalled the front desk, because they didn't replace the coffee maker arranged earlier. Response... let me see if I can find another one. Some 15 mins later another maker shows up, so then rementioned wanting regular (unflavoured) coffee and decaf. Response... we don't have access to any of that. Still no coffee! In summary: If a supposed upscale hotel this was awful and nothing like their posting, we'll never stay at a Thompson Hotel ever again.
Stayed 1 night in Nov 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
love
Stayed 1 night in Nov 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay, friendly people!
Stayed 1 night in Nov 2024

10/10 Excellent

Kai Ji

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms with comfortable beds and nice decor!
Stayed 1 night in Nov 2024