Great Stay Overall, But Shuttle Service Needs Improvement
I had a very pleasant stay at this hotel. The staff was friendly, check-in was quick and easy, and the overall atmosphere was welcoming. There’s a small convenience area in the lobby where you can purchase snacks or essentials, and the hotel also has a restaurant on-site. While we didn’t get a chance to try the food since we were only there for two days and in town for a party, the aroma coming from the restaurant was amazing. I’d definitely want to try it next time.
The hotel is located in a predominantly Asian neighborhood, so American food options are limited — but if you enjoy Asian culture, cuisine, and shopping, this area has a lot to offer. I personally enjoyed exploring the surroundings. Uber service was consistently quick, and the metro station is just a few blocks away, making it easy to get around.
The only real issue we had was with the complimentary airport shuttle. The hotel provides a phone number you’re supposed to call upon arrival. We did just that, but after waiting over 45 minutes, the shuttle never showed up. Meanwhile, shuttles from other nearby hotels were coming and going regularly. We eventually gave up and took an Uber to the hotel. Because of this experience, we didn’t use the shuttle to return to the airport—we were worried we’d miss our flight.
Aside from that hiccup, everything else was great. I’d still consider staying here again, especially to explore more of the local culture—