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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
Exterior
Full-size fridge, microwave, stovetop, dishwasher
Traditional Room, 1 King Bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, Non Smoking

  • 533.7 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking, City View

  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking

  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1129 out of 2490 reviews
Rating 8 - Good. 779 out of 2490 reviews
Rating 6 - Okay. 335 out of 2490 reviews
Rating 4 - Poor. 131 out of 2490 reviews
Rating 2 - Terrible. 116 out of 2490 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Jecca Lee Currie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great, large size, kitchenette. Good location to Times Square, attractions and transportation. First night, could hear loud music until 2am. One elevator was not working the entire length of stay. We walked down 32 flights of stairs for three days and stayed out for the entire day, just to not deal with the waits for elevators. 2 elevators for a 40 story hotel. Wow. Breakfast buffet was terrific, plenty of options.
Stayed 4 nights in Mar 2025

6/10 Okay

Fredrik

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was good but with the really bad elevators the ratings goes down.
Stayed 4 nights in Mar 2025

6/10 Okay

Fabrizio

Traveled with family
The only negative point was check-in, which was supposed to be at 3pm and they made us wait more than 1 hour.
Stayed 3 nights in Mar 2025

6/10 Okay

Shada

Traveled with family and small children, Traveled with family
Liked: Staff & service
The elevator wait time was trouble. Need a solution had to used the stairs with a baby. And the kitchen sink and bathroom room drains the water took minutes to drain
Stayed 6 nights in Feb 2025

2/10 Terrible

Samantha

Stayed 3 nights in Dec 2024

10/10 Excellent

Chardonnay

Great stay always
Stayed 2 nights in Feb 2025

8/10 Good

isis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and reasonably priced! Staff were very helpful, only thing was that 1-2 elevators were not working at the time of our stay resulting in long wait times or having to go down 20 flights of stairs Lol
Stayed 4 nights in Jan 2025

6/10 Okay

DAVID

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very friendly but other than that not worth the price. Property was clean but one elevator witch made wait times extreme. Was not made aware of this until prepayment was made. Water in shower only Luke warm at best. Breakfast area very crowded and not much better than other hotels.
Stayed 5 nights in Feb 2025

6/10 Okay

Bharti

Disliked: Cleanliness, property conditions & facilities
We stayed for 5 nights. Nobody is working on its ongoing elevator issue which delays the travel plans by 10-15 min every time. The vegetarian option in breakfast are nil and once they gave me stale lentil patties which was so hard to chew that I had to trash it. The room size was so tiny to accommodate 2 adults. The light and power switch was not in working condition and the bathroom tiles were damaged and had cracks. Overall I would only give plus point for its location otherwise I would opt for other hotels in this cost.
Stayed 5 nights in Feb 2025

8/10 Good

Heather, Custer

Traveled with family
Liked: Cleanliness, staff & service
Although we were emailed before our arrival about an elevator in repair, the elevators were uncomfortably overcrowded every time we used them. The room decor was a bit run down. All in all, things were clean and enjoyable.
Stayed 1 night in Feb 2025

8/10 Good

Geovanna

Stayed 1 night in Mar 2025

10/10 Excellent

Velvet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Justin

Stayed 1 night in Mar 2025

6/10 Okay

Jennifer Leigh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Al-qamarudeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hassle free, clean, nice staff. Elevators waits were too long though.
Stayed 1 night in Jan 2025

8/10 Good

Barb

Traveled with partner
Room was fine. But the elevators were a disaster. 1 elevator not working and took forever to get up or down. You do not want to be in a hurry. Breakfast was very busy.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean room, and very large for a NYC hotel. Large breakfast as well. Would recommend
Stayed 1 night in Feb 2025

10/10 Excellent

sung

Stayed 5 nights in Feb 2025

10/10 Excellent

Chardonnay

Liked: Cleanliness, staff & service, property conditions & facilities
One of the elevators isn't working which made waiting for an available one hell but it was a great stay
Stayed 2 nights in Feb 2025

6/10 Okay

Nick

Stayed 2 nights in Jan 2025

8/10 Good

Camille

Liked: Cleanliness, staff & service
Having a microwave and fridge is such a game changer for being in an nyc hotel! It was nice to have that amenity. Having the buffet breakfast was also very convenient, it does get packed but it’s still convenient. The only really inconvenience was one of the elevators was being renovated so I sometimes had to wait a while to get on the elevator and I was on the 23rd floor. That was a bit annoying at times. Bathroom was a little outdated as well, but everything was clean and I felt like I had quite a bit of room. Overall a great experience and I’d stay here again!
Stayed 4 nights in Feb 2025

10/10 Excellent

Aaron

Stayed 1 night in Feb 2025

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very nice and clean
Stayed 1 night in Feb 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025