Ratings based on 724 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Ponte Vedra
Posted Apr 7, 2024 on Expedia
Keyless check in. Convenient location.
by A verified traveler
Posted Mar 5, 2024 on Expedia
The only thing that was great about the Sonder Duane was the staff--every last one of them was pleasant and helpful. The building seems to be an old hotel with a makeover that is now tired and showing wear and tear: the elevator is very slow, the hallways are narrow; the windows don't open; there were lots of spots where scratches had been painted over; and the shower grout was stained. The hotel was clean, but I missed having the room tidied on a daily basis.
by A verified traveler
Posted Feb 3, 2024 on Expedia
very nice place with a very nice and helpful staff.A good quiet neighborhood in Tribeca
by A verified traveler
Best Birthday Trip Ever!
Posted Jan 24, 2024 on HotelsWe had an excellent stay at Sonder Duane St. The neighborhood is quaint, quiet, and very accessible. There are many options for food, beverages, and shopping. I would highly recommend this place for your trip!
by A verified traveler
Posted Jan 23, 2024 on Hotels
Autonomous and easy. Great location
by A verified traveler
Posted Jan 5, 2024 on Hotels
Comment from Hotel Management
Jan 9, 2024 by Sonder, Hotel Management
Hi Brigitte, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.
by A verified traveler
Posted Dec 15, 2023 on Orbitz
Wonderful staff
by A verified traveler
Posted Nov 26, 2023 on Expedia
Walls in hotel are way too thin. Was kept up with the neighbor throwing up. Could hear everything. Checked out 3 days earlier
by A verified traveler
Awful stay
Posted Nov 8, 2023 on HotelsA complicated digital check-in process. Nobody at the reception. Very small room on the 2nd floor right on the street. Pictures on website totally misleading very expensive for a miserable experience. Never again will I go to a Sonder hotel.
Comment from Hotel Management
Nov 29, 2023 by Sonder, Hotel Management
Thank you for staying with us, Guy. We're sorry the check-in process took longer than expected. All of the required steps are there for your safety as well as our own. If you have any questions, our support team is available 24/7 to assist with any issues. We hope to host you again and show you a better experience.
by A verified traveler
Posted Nov 1, 2023 on Hotels
Comment from Hotel Management
Nov 13, 2023 by Sonder, Hotel Management
Hi Barbara, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.