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DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Reception
Room, 2 Double Beds, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes
Lobby
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet friendly
$207
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(165 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(31 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 246 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.8 out of 10
Good
(21 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)
  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 246 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)
  • 246 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 219 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)
  • 219 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 219 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 246 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Sheraton New York Times Square Hotel

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 4,839 reviews
Sheraton New York Times Square Hotel

About this property

DoubleTree by Hilton New York Times Square West

4-star hotel in Manhattan
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is available for a surcharge. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a rooftop terrace, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton New York Times Square West is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1165 out of 3013 reviews
Rating 8 - Good. 691 out of 3013 reviews
Rating 6 - Okay. 553 out of 3013 reviews
Rating 4 - Poor. 256 out of 3013 reviews
Rating 2 - Terrible. 348 out of 3013 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nephews wedding

The ladies that checked us in were so sweet and accommodating! The two men that held our luggage for us were also great! Very nice people here at this hotel. Loved the roof top bar. Our room was spacious and air conditioner worked great ! Beds very comfortable
Stayed 3 nights in Jun 2025

6/10 Okay

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Mediocre Service

Let me start by saying both Steve and Cal were great at the front desk. Steve was very welcoming with fresh cookies and drink tickets for the bar, a great start to our trip. When issues arose Cal was prompt to resolve them to the best of his ability. That said, we had many issues here. The AC was out in our room, we reported the issue immediately. Someone came to check it out but it remained broken. A manager put in a request we be moved rooms, this was never communicated to us and never happened. The remote to the TV was missing. After many requests we finally received it late into our 2nd day. The volume on the speakers were broken so we had no TV for our stay. I specifically requested turn down service 5 different times and despite a manager direct order, it never happened so we had dirty sheets for 2 nights. I also requested towels 6 times on our 2nd day and was ignored all day. The new towels came at 1:45 AM after the front desk clerk gave me attitude about this simple request. Cal saved the trip by getting us a partial refund and attempting to move us to a new room but the hotel was oversold so no room change was possible.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brinda

Stayed 2 nights in Jun 2025

6/10 Okay

Diane

Stayed 1 night in Jun 2025

10/10 Excellent

Altamish, Kennesaw

Loved the hotel
Stayed 2 nights in Jun 2025

6/10 Okay

randy

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Ok location but very small lobby always jam packed. Not nearly enough elevator capacity. Rediculous wait times for elevator.
Stayed 3 nights in Jun 2025

6/10 Okay

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small. The view was horrible. And there wasn’t a refrigerator inside the room. I was a little disappointed
Stayed 3 nights in Jun 2025

4/10 Poor

Jucel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Needed a fridge and the sink didn’t drain
Stayed 2 nights in Jun 2025

6/10 Okay

shirin talal

Disliked: Amenities, property conditions & facilities
The hotel was clean and friendly staff but the area is not the cleanest or good It’s not that close to time square that much It’s nice but I will definitely go somewhere closer next time Very crowded and you have to wait for the elevator for so long to go up or down
Stayed 2 nights in Jun 2025

10/10 Excellent

Ebony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No complaints!

Loved staying at the double tree. The staff was friendly and considerate, rooms were clean and modern and it was a great location.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Traveled with family
Liked: Amenities
N
Stayed 4 nights in May 2025

10/10 Excellent

Nohe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

2/10 Terrible

Ka Chun, Novi

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Marcellinus

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mindy

Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here many times. Love everything about it
Stayed 6 nights in Jun 2025

10/10 Excellent

Schylar

Stayed 5 nights in Apr 2025

6/10 Okay

Jennifer, washington

Disliked: Property conditions & facilities
Location as great but hotel was below average. Strong smell of humidty, not friendly personnel.
Stayed 5 nights in Jun 2025

8/10 Good

James

Stayed 1 night in Jun 2025

10/10 Excellent

Genia

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Jun 2025

4/10 Poor

Muhab

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked a standard room and it was very small and window had no view. We asked for a better room but they didn't agree at the beginning but then said let see what we can do tomorrow. The next day the moved us to another room which had a better view with better furniture arrangements so it felt bigger.so we agreed to move to this room. In the evening when we came back from sightseeing I went to take a shower and found that the shower door screws were loose and the door could fall. I was too afraid to open the shower door and as it was late I called them next morning to send someone to fix it. It took three phone calls for the reception to send me one. The other thing was the washing basin drainage was blocked. And when I asked the maintenance guy to fix it he said I have to call the reception to be put an order throu! The bottom line is that the bathroom was in a very bad condition and I had to call so many times to have things fixed. The only thing I liked in this hotel was the location and the rooftop lounge.
Stayed 4 nights in Jun 2025

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, extraordinary guest attention and the cleaning of each area.
Stayed 3 nights in Jun 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, amenities
Staff was very helpful and approachable. A number of furniture and bathroom rails had been damaged, wallpaper was ripped etc.
Stayed 4 nights in Jun 2025

2/10 Terrible

Ryan

Stayed 2 nights in Jun 2025

10/10 Excellent

Nessim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Damon

Stayed 4 nights in May 2025