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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Lobby sitting area
Bar (on property)
Bar (on property)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
$318
includes taxes & fees
Oct 5 - Oct 6

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪2 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

9.0 out of 10
Wonderful
(351 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | Premium bedding, pillowtop beds, in-room safe, desk

King Room - City View

9.0 out of 10
Wonderful
(63 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

4-star hotel in Manhattan
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and coworking spaces.

Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM New York Times Square has designated areas for smoking (fines may apply for smoking in non-smoking areas).

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (38 inch wide door)
  • Grab bar in shower (34 inches high)
  • Grab bar near toilet (34 inches high)
  • Hand-held showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat (18 inches high)
  • Roll-in shower (36 inches wide)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1298 out of 1726 reviews
Rating 8 - Good. 301 out of 1726 reviews
Rating 6 - Okay. 71 out of 1726 reviews
Rating 4 - Poor. 33 out of 1726 reviews
Rating 2 - Terrible. 23 out of 1726 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, unique hotel. Would stay again.
Stayed 3 nights in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Brittan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My boyfriend and I loved the hotel and thought it was perfect for our first trip to nyc.
Stayed 10 nights in May 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Super Clean and tech savvy
Stayed 3 nights in Jun 2025

10/10 Excellent

ISH

Stayed 2 nights in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Farin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is minutes away from Time Square, and right in the middle of action. It is like any other CitizenM: pleasant staff, small but very efficiently-built room, very modern, and great breakfast! Overall, a very enjoyable experience.
Stayed 3 nights in May 2025

8/10 Good

Nihan

Traveled with group
Great location, but very small room, bugs in the bed
Stayed 4 nights in Apr 2025

10/10 Excellent

Christopher, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Parul Kaul

Business traveler
Liked: Cleanliness, property conditions & facilities
Very good location for broadway. The amenities were sparse.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark, Chicago

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff especially the manager (Roy) - very friendly and responsive to even the most challenging situations
Stayed 3 nights in May 2025

10/10 Excellent

Laura

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pefect stay

Amazing stay, hotel was clean, right next to times square, and everything was as advertised.. No complaints, if i come to nyc will stay here again!
Stayed 3 nights in May 2025

10/10 Excellent

natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this chain of hotels. A very nice lobby and sitting area
Stayed 1 night in Mar 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and affordable! I will absolutely return.
Stayed 3 nights in May 2025

10/10 Excellent

Caroline Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great staff. Quiet and clean. Felt safe and welcoming.
Stayed 5 nights in Apr 2025

8/10 Good

Tenzin

Traveled with partner
Liked: Amenities, property conditions & facilities
Vibe and efficiency was amazing. However some of the linens and towels were not entirely clean. The rooftop bar had an amazing view but the elevators were a bit slow. There was an iPad where you can control the light, temperature, media and curtains of the room. I would definitely recommend this place to someone who wants to be close to the city and good vibes.
Stayed 4 nights in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort
Rooms are small but very functional! I loved the iPads for controlling lights, blinds even…
Stayed 8 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the subway! You can take the subway anywhere! Felt very safe and the location felt and was safe too. Hotel is walkable to tons of foodie places. You can also drop your luggage off early if you get there too early for check in to a room. Get your chilled bottle of water from the downstairs bar ^_^ yes the room and bathroom are small -literally no more than two people per room like I wouldn’t even recommend two adults and a child. It is smalll! Trying to store two checked in bags was Tetris. Also beware the drawer under the bed if you pull that out too fast it will clip your toes. Also it’s very tech savy which is a plus but can be a con too if WiFi goes out. The shades on the room would open up without touching any buttons too (only happened like twice though) the shower pressure was amazing and hot water kept coming! The tech stuff was super neat controlling everything from the iPad ^_^ pretty fun!! - citizenM is overall a great hotel to stay in! Would do again!!!!
Stayed 4 nights in May 2025

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel. Great ambiance!!
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Liked: Cleanliness
Stayed 3 nights in May 2025

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 3 nights in May 2025

10/10 Excellent

James Michael

Liked: Cleanliness, amenities, property conditions & facilities
Staff and facilities are of the highest standard mostly. 1 of 3 elevators was inoperable and it was show the ware and tear of it's age.
Stayed 4 nights in May 2025