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DoubleTree by Hilton Long Island City, NY

4.0 star property

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Photo gallery for DoubleTree by Hilton Long Island City, NY

Breakfast area
Exterior
Lobby
Standard Room, 1 Queen Bed, Non Smoking (Larger Room) | In-room safe, desk, laptop workspace, iron/ironing board
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
38-15 9th St, Long Island City, NY, 11101
  • Central Park
    ‪4 min drive‬
  • Grand Central Terminal
    ‪5 min drive‬
  • Times Square
    ‪6 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪9 min drive‬

Room options

Room, 1 Queen Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Studio Suite, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

Room, 2 Double Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Studio, 1 Queen Bed, Accessible (Hearing)

  • Sleeps 3
  • 1 Queen Bed

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Standard Room, 1 Queen Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

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About this property

DoubleTree by Hilton Long Island City, NY

4-star hotel in Queens
Along with a fitness center, this smoke-free hotel has a coffee shop/cafe and valet parking. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and a porter/bellhop. Housekeeping is available on request.
DoubleTree by Hilton Long Island City, NY offers 247 air-conditioned accommodations with safes and coffee/tea makers. 50-inch Smart televisions come with cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. This Long Island City hotel also offers a fitness center, a vending machine, and concierge services. Parking is available onsite for a surcharge. A total renovation of this property was completed in August 2024.

DoubleTree by Hilton Long Island City, NY is a smoke-free property.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 45 per night)

Food and drink

  • A coffee shop/cafe

Things to do

  • Gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 16 floors
  • Renovated entire property - August 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Valet parking fee: USD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Aiden Long Island City
Aiden BY Best Western Long Island City
DoubleTree by Hilton Long Island City, NY Hotel
Aiden by Best Western Long Island City New York
DoubleTree by Hilton Long Island City, NY Long Island City
DoubleTree by Hilton Long Island City, NY Hotel Long Island City

DoubleTree by Hilton Long Island City, NY Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 239 out of 546 reviews
Rating 8 - Good. 145 out of 546 reviews
Rating 6 - Okay. 79 out of 546 reviews
Rating 4 - Poor. 38 out of 546 reviews
Rating 2 - Terrible. 45 out of 546 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CHRISTINA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, the young lady greeted me with a smile and I was checked in quickly. The interior was exceptionally clean from the top to the bottom. My room was sound proof,the bed was awesome, and I melted into the comfort it offered. I didn't eat breakfast, because I had an early flight,. Overall, it exceeded my expectations. I will be returning as often as I can when I'm working in the area. I highly recommend it.. Kudos, for a job well done. Guest of Room 407- Peace
Stayed 1 night in Mar 2025

6/10 Okay

Tejaswini

Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Isaiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was more parking but other than that it was a nice hotel.
Stayed 1 night in Mar 2025

8/10 Good

Shayeeda

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable clean and convenient
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed and terrible service.

I recently had an 11-day stay at the Aiden BestWestern hotel last January. Unfortunately, I was disappointed with the cleaning service. Despite being a modern hotel, the room was only cleaned once during my entire stay, and even then, it wasn't done properly. My partner and I had to take it upon ourselves to clean up after ourselves, including disposing of our own trash. When I approached the front desk to request cleaning, the staff seemed unsure of the cleaning schedule. This lack of organization and attention to detail was frustrating, especially considering we were paying customers. In my opinion, the front desk staff could benefit from additional training to improve their customer service skills. As it stands, their lack of care and laziness were thoroughly disappointing. I hope the hotel takes steps to address these issues and provide better service to their guests.
Stayed 11 nights in Jan 2025

10/10 Excellent

Verron

Stayed 1 night in Mar 2025

8/10 Good

iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was beautiful. If traveling by foot you'll past through some tough looking streets but at the end it's worth the stay. I stayed for the weekend in a smaller room but it was just me so it was grand lol. My room was hidden were you had to go through one door that had two more rooms in the outside. The only downfall was it didn't have a fridge or microwave in my room wasn't sure if was just my room or all. Also they have a descent lounge area for you to enjoy
Stayed 2 nights in Mar 2025

6/10 Okay

Marino

Stayed 1 night in Mar 2025

10/10 Excellent

Simona

Great stay.
Stayed 1 night in Mar 2025

8/10 Good

alanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very basic. Would have appreciated at least an ice bucket or something since there is no fridge.
Stayed 5 nights in Mar 2025

4/10 Poor

Mariela

Traveled with group
Liked: Staff & service, property conditions & facilities
Too noisy
Stayed 1 night in Mar 2025

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Ardita

Stayed 1 night in Mar 2025

10/10 Excellent

Nickesha

Stayed 3 nights in Mar 2025

10/10 Excellent

Joselyn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
no train nearby, no store nearby
Stayed 1 night in Mar 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Mar 2025

2/10 Terrible

Nathaniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Great service but had Bed Bugs & Lice !!

The hotel Staff were extremely kind & polite. But the stay of the hotel wasn’t a good experience. Out of the 5 nights I stayed, only 1 night our room was cleaned when I requested for all 5 days. Also, the 1 night wasn’t even clean, they just made the bed. The worst part of the stay was the bed Bugs, my girlfriend went home with lice & bed bugs in her head and on her clothes.
Stayed 5 nights in Mar 2025

6/10 Okay

Aman Prakaasha

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Jenna

Liked: Staff & service
Was mediocre experience - nothing fantastic, nothing horrible.
Stayed 2 nights in Mar 2025

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Disappointed

Nothing impressive. For a new building, there were definite signs of water damage throughout. Also, the linens were coarse and pillows uncomfortable. The area the hotel is located isn’t ideal. Quite a walk from the hotel to the subway.
Stayed 4 nights in Mar 2025

6/10 Okay

Mahin Qudeer

Stayed 5 nights in Mar 2025

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025