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DoubleTree by Hilton Long Island City, NY

4.0 star property

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Photo gallery for DoubleTree by Hilton Long Island City, NY

Daily continental breakfast for a fee
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Exterior
Property amenity

Popular amenities

  • Parking available
  • Breakfast available
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
38-15 9th St, Long Island City, NY, 11101
  • Central Park
    ‪4 min drive‬
  • Grand Central Terminal
    ‪5 min drive‬
  • Times Square
    ‪6 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪9 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 Queen Bed, Accessible (Hearing)

  • Sleeps 3
  • 1 Queen Bed

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About this property

DoubleTree by Hilton Long Island City, NY

4-star hotel in Queens
Along with a 24-hour fitness center, this smoke-free hotel has a coffee shop/cafe and valet parking. WiFi in public areas is free. Additionally, a microwave in a common area, a refrigerator in a common area, and concierge services are onsite. Change of towels is available on request.
DoubleTree by Hilton Long Island City, NY offers 247 air-conditioned accommodations with safes and coffee/tea makers. 50-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. This Long Island City hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Parking is available onsite for a surcharge. A total renovation of this property was completed in August 2024.

DoubleTree by Hilton Long Island City, NY is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: USD 15 to 30 for adults and USD 15 to 30 for children
  • A coffee shop/cafe

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 16 floors
  • Renovated entire property - August 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for children
  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Valet parking fee: USD 55 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Aiden Long Island City
Aiden BY Best Western Long Island City
DoubleTree by Hilton Long Island City, NY Hotel
Aiden by Best Western Long Island City New York
DoubleTree by Hilton Long Island City, NY Long Island City
DoubleTree by Hilton Long Island City, NY Hotel Long Island City

DoubleTree by Hilton Long Island City, NY Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 252 out of 584 reviews
Rating 8 - Good. 151 out of 584 reviews
Rating 6 - Okay. 92 out of 584 reviews
Rating 4 - Poor. 42 out of 584 reviews
Rating 2 - Terrible. 47 out of 584 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Naneke

Stayed 1 night in Apr 2025

6/10 Okay

Itzamary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that was given to us. The A.C. was not working.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel. No sign on the outside so didn’t know it was the Aiden. Nice room. Smaller than publicised. Room wasn’t properly cleaned
Stayed 7 nights in Apr 2025

8/10 Good

Loutfi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great,but should the Management Review the breakfast provided to customers
Stayed 3 nights in Feb 2025

4/10 Poor

Craig

Stayed 1 night in Apr 2025

2/10 Terrible

Sokol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty place. Unsafe. Dirty and unclean
Stayed 1 night in Apr 2025

10/10 Excellent

Nawal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit and clean
Stayed 1 night in Apr 2025

10/10 Excellent

AVO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

8/10 Good

Mahdi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is being renovated and still not ready
Stayed 1 night in Apr 2025

10/10 Excellent

Sheila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs were very professional and friendly and always ready to help with a smile. The location is awesome and it is close to the subway and easy to get to time square and manhattan. The neighborhood felt safe as i always got back late and it was safe. I spent a week with my family and we had a wonderful time. The room is clean Infact if i could give the hotel 100 stars i would. Please keep up the good job and i will definitely stay again and will highly recommend
Stayed 7 nights in Apr 2025

8/10 Good

Maureen

Stayed 1 night in Apr 2025

10/10 Excellent

Neville

Stayed 1 night in Apr 2025

10/10 Excellent

Malik

Traveled with family and small children
Liked: Cleanliness, amenities
Great stay for me & my family
Stayed 1 night in Mar 2025

8/10 Good

Thinley

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities

left unsatisfied

We’re to start the hotel rooms are clean and tidy with a modern look the only item missing was a small fridge to keep milk or beer wine etc the nearest subway is a 10 minutes walk to head onto the city which takes around 10mins we inquired about a late check out as to which cost $115 for approximately 4hrs until 3pm however come check out day we were inconvenienced by two fire alarms and a hotel worker wanting to change or check the room phones so basically paid $115 11am to 3pm to be awoken and kept awake i did mention this at check out there was no information provided about this upon payment for the late check out I was told it was a test and a warning was announced you don’t hear anything with ear plugs in but rest assured you hear the alarm which was sounded twice 2nd time for a prolonged time I left my details with the desk as there was no manager and of course we’re cash is involved there’s no contact left disappointed with a fatigued family !
View from hotel window
Stayed 7 nights in Apr 2025

8/10 Good

Ariela, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Apr 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2025

8/10 Good

Ryan

Stayed 5 nights in Apr 2025

8/10 Good

Cianna

Stayed 1 night in Apr 2025

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely, however it is positioned next to a complex of social housing, so the area is a little rough around the edges. Saying that, we had no issues in the 6 nights we stayed :). The hotel itself is clean and quiet and the beds are comfy. It is worth noting, which i hadn't read anywhere they do require a $100 deposit, which is refundable. One way you could possibly improve your service for others finding the area not as safe as they would have liked, is providing a free shuttle bus to the metro station for your customers :) Thank you for a lovely stay.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jacob

Stayed 3 nights in Apr 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Patrick

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, my stay at this property was extremely disappointing, and I honestly would not recommend this hotel to anyone. First off, I’ve stayed at many hotels, and a refrigerator is typically a standard amenity in the room. I had no idea I had to request one separately—something that should’ve been made clear, or better yet, included by default. Second, the heating unit in my room was completely non-functional. It was freezing cold all night, and both my partner and I were extremely uncomfortable. I reported the issue multiple times to the front desk, and while they did send two people to check it out, nothing was fixed. We had to sleep fully dressed under extra layers just to stay warm, and even then, it was miserable. On top of that, the noise on our floor was constant—people talking loudly in the hallway late into the night, doors slamming, toilets flushing from nearby rooms—it felt more like a dorm than a hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Fernando

Stayed 1 night in Mar 2025