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Aiden by Best Western Long Island City New York

3.0 star property

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Photo gallery for Aiden by Best Western Long Island City New York

Property amenity
Bar (on property)
Standard Room, 1 Queen Bed, Non Smoking (Larger Room) | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
38-15 9th St, Long Island City, NY, 11101
  • Central Park
    ‪7 min drive‬
  • Grand Central Terminal
    ‪7 min drive‬
  • Times Square
    ‪7 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 179 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Larger Room)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking (Larger Room)

  • 180 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 180 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Larger Room)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking (Larger Room)

  • 179 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking (Communication Assistance)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking (Communication Assistance)

  • 201 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • 198 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Communication Assistance)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking (Communication Assistance)

  • 179 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 179 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Aiden by Best Western Long Island City New York

3-star hotel in Queens
Along with coffee/tea in a common area, this smoke-free hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Other amenities include a porter/bellhop and a vending machine. Housekeeping is available on request.
Aiden by Best Western Long Island City New York offers 247 air-conditioned accommodations with safes and coffee/tea makers. 50-inch Smart televisions come with cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Aiden by Best Western Long Island City New York features a vending machine, coffee/tea in a common area, and concierge services. Wireless Internet access is complimentary. This Long Island City hotel also offers a porter and an elevator. A total renovation of this property was completed in August 2024.

Aiden by Best Western Long Island City New York is a smoke-free property.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 55 per night)
  • Street parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 16 floors
  • Renovated entire property - August 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Nearby parking fee: USD 55 per night (50 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Aiden Long Island City
Aiden By Long City New York
Aiden BY Best Western Long Island City
Aiden by Best Western Long Island City New York Hotel
Aiden by Best Western Long Island City New York Long Island City

Aiden by Best Western Long Island City New York Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 176 out of 370 reviews
Rating 8 - Good. 88 out of 370 reviews
Rating 6 - Okay. 55 out of 370 reviews
Rating 4 - Poor. 24 out of 370 reviews
Rating 2 - Terrible. 27 out of 370 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joselid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Convenient area. Comfortable bed. They just need to have refrigerators inside the rooms
Stayed 5 nights in Jan 2025

8/10 Good

Imran

Stayed 3 nights in Nov 2024

4/10 Poor

Nancy

Stayed 3 nights in Dec 2024

4/10 Poor

Hector B.

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heater was not working properly the room was freezing
Stayed 1 night in Jan 2025

2/10 Terrible

Lev

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Anup

Stayed 2 nights in Dec 2024

4/10 Poor

Raymond

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
In the middle of my stay I asked for housekeeping three times to no avail before their 11 am requested cutoff time. I left the hotel room for a couple of hours and returned and nothing. Call to let them know that I would be showering and that I would need some time and they assured me they would come back and nothing. I went to the vending machine downstairs and even though that has nothing to do with the hotel per se, the clerk that works the night shift is rude. He's also one of the guys that I spoke with about getting my room clean and still did nothing. I will never stay here again I will also never recommend this place.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sadjae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was the only issue
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, but not for families.
Hotel was clean and in good condition. Room was as-advertised. Hotels.com indicated this property as good for family stays, but it lacked some advertised amenities. We requested a crib for the room, which was not present at check-in. The breakfast was understocked and understaffed; we had to find an alternative both mornings of our stay. Location was good and I would recommend this property for solo or couple travelers.
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert, Battle Groundw

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesomeness
Stayed 5 nights in Dec 2024

2/10 Terrible

Sam

Traveled with family
Disliked: Staff & service, room comfort
Definition of Dissatisfaction
Here is what I have previously sent to Best Western corporate offices: aturday we concluded our visit to the Best Western Aiden at Long Island City. At no point did the management reach out to address any of the issues raised with you and them, except to mention in a chance encounter in the elevator that the wifi issue may be resolved by forgetting the network (it was not). I have already raised issues regarding noise (either external or the explosion noise from the elevator shaft), the WiFi, their plate shortage at breakfast (who runs out of plates) and the complete lack of acknowledgement while standing in ‘conversation’ at the front desk. On the last night my family, including a seven year old daughter, was subjected to a loud domestic disturbance that kept us awake again overnight and was only addressed at about 5am when the offending room was finally asked to leave by the hotel (who likely should have called the police - something they refused to do previously). I have already raised this issue with the New York City Department of Consumer And Worker Protection and plan to bring it to the state equivalent authorities and potentially the Federal Trade Commission.
Stayed 4 nights in Dec 2024

8/10 Good

Billel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

NADIA

Stayed 6 nights in Dec 2024

10/10 Excellent

Carina

Stayed 6 nights in Dec 2024

6/10 Okay

Nilita

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Checked in on December 21 it was very cold that weekend, and the heat in our room did not work. There was a small space heater in our room, it did an OK job but we were still pretty cold throughout the night. I slept in long pants and a sweatshirt to keep warm. The blankets on the bed were very thin which was a problem. thankfully the room was really small so the small heater could fight the cold a little bit. We put the shower on super hot and left the bathroom door open to help heat the room up too. The room was very clean and the bathroom was extremely clean which we loved parking was a hassle , you have to park at the hotel next-door, they have the valet for both hotels. But make sure you check in first because you can’t valet park your car next-door at the other hotel until you’ve checked into your hotel, it was about 20° outside, I’m from Florida. It was really cold so having to walk back-and-forth to the hotel was an inconvenience. The staff was extremely nice and helpful though they did the best that they could
Stayed 1 night in Dec 2024

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2024

10/10 Excellent

cem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Sudha

Stayed 1 night in Dec 2024

6/10 Okay

Mahdi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Poor area but close to Manhattan
Stayed 1 night in Dec 2024

10/10 Excellent

Suha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Howard

Stayed 3 nights in Dec 2024

10/10 Excellent

Leon

Stayed 1 night in Dec 2024

10/10 Excellent

Jikira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Adriana Prieto

Stayed 5 nights in Dec 2024