Ratings based on 970 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
Staff was helpful. Room was super clean. Bar and pool area amazing. Live entertainment was great. Easy access to all local happenings
by A verified traveler
Posted May 27, 2024 on Expedia
STAFF
AND SERVICE WAS TERRIBLE
THERE IS FAMILY'S ON THE POOL TO GAVE FUN AND THE STAFF INCLUDING THE MANAGER TAKE HIS TIME TO COME THE POOL THE SEE WHAT THE FAMILY'S BRINGS IN THEIRS COOLERS AND BAGS
LOOKING FOR BEVERAGES AND FOODS
WAS ABSOLUTELY TERRIBLE AND DISGUSTING
by A verified traveler from WELLINGTON
Posted May 20, 2024 on Expedia
Very nice rooms, friendly staff, and conveniently located near small shopping malls, restaurants, and activities.
Comment from Hotel Management
May 23, 2024 by Customer Service, Hotel Management
Valdecyr, thank you for your wonderful feedback! The team at The Gates Hotel Key West is delighted to hear you enjoyed your stay and found the location convenient. We look forward to welcoming you back soon!
by A verified traveler
Posted May 19, 2024 on Expedia
Employees were great and the property was clean.
Comment from Hotel Management
May 21, 2024 by Customer Service, Hotel Management
Mikaela, thank you for sharing your positive experience at The Gates Hotel Key West. Our team members are thrilled to hear your kind words. We're delighted that you found the property clean. We're looking forward to welcoming you back!
by A verified traveler
Posted May 19, 2024 on Expedia
Excellent
Comment from Hotel Management
May 20, 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Solange!We're pleased to hear that you have fully enjoyed your stay at The Gates Hotel Key West, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
by A verified traveler
Posted May 16, 2024 on Expedia
My reservation was canceled without notice. Got to the hotel and they had no rooms available.
Comment from Hotel Management
May 18, 2024 by Customer Service, Hotel Management
Khristine, thank you for bringing this to our attention. It is always our goal to provide a smooth and enjoyable experience for all our guests and it's regrettable to know we missed the mark this time. We're sorry there was a misunderstanding with your reservation. Your feedback is valuable, and our team will address this to prevent any future occurrences.
by A verified traveler
Posted May 15, 2024 on Expedia
Little bit of a struggle to check in
Comment from Hotel Management
May 16, 2024 by Customer Service, Hotel Management
Deborah, thank you for your feedback. The team is always striving to ensure a seamless experience for our guests. Despite the initial check-in challenge, we hope you enjoyed the rest of your stay at The Gates Hotel Key West. We look forward to welcoming you again.
by A verified traveler
Posted May 14, 2024 on Expedia
Comment from Hotel Management
May 16, 2024 by Customer Service, Hotel Management
Maria, thank you for providing feedback. It's disheartening to see that your experience was less than satisfactory. We take all feedback seriously and continually strive to improve our services. If you have specific concerns you would like to share, please reach out to us directly.
by A verified traveler
Posted May 13, 2024 on Expedia
View
Comment from Hotel Management
May 15, 2024 by Customer Service, Hotel Management
Bharat, thank you for taking the time to write about your experience at The Gates Hotel Key West. We hope to welcome you back on your next trip to Key West!
by A verified traveler
Posted May 10, 2024 on Expedia
Overall excellent.
Comment from Hotel Management
May 10, 2024 by Customer Service, Hotel Management
François, thank you for sharing your excellent experience at The Gates Hotel Key West. We're delighted to learn that you enjoyed your stay and hope to see you again on your next visit.