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The Pontchartrain Hotel

4.0 star property

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Property entrance
View from property
City view
Suite, 2 Bedrooms (Melpomene) | Minibar, in-room safe, desk, laptop workspace
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Magazine Street
    ‪7 min walk‬
  • National World War II Museum
    ‪16 min walk‬
  • Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Belle Chasse, LA (BCS-Southern Seaplane)
    ‪14 min drive‬

Room options

View all photos for Suite (Calliope King)

Suite (Calliope King) | Minibar, in-room safe, desk, laptop workspace

Suite (Calliope King)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Melpomene)

Free toiletries, hair dryer, bathrobes, towels

Suite, 2 Bedrooms (Melpomene)

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds (Euterpe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia) | Minibar, in-room safe, desk, laptop workspace

Family Suite (Thalia)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, City View (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Erato)

Double Room (Erato) | Minibar, in-room safe, desk, laptop workspace

Double Room (Erato)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Polyhymnia)

Free toiletries, hair dryer, bathrobes, towels

Suite, 2 Bedrooms (Polyhymnia)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Bar (on property)

Virgin Hotels New Orleans

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1208)
The price is $205
per night
$272 total
includes taxes & fees
Feb 18 - Feb 19
Virgin Hotels New Orleans

About this property

The Pontchartrain Hotel

4-star New Orleans hotel, connected to a rail/subway station in Lower Garden District
This smoke-free hotel features 3 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business center, and a meeting room are onsite.
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 4-star property consist of a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

The Pontchartrain Hotel is a smoke-free property.

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 59 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Julianna

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The Pontchartrain definitely has its charms, from a lovely and eclectic lobby to the three excellent restaurant options in the hotel, but our time there also had several pitfalls. At check in, we were given a wifi password, but the wifi was open and public - there was no option to use faster locked wifi anywhere or to use the password. This was unfortunately poor internet security. We were given two waters at check in for the whole stay and some drink tickets we were told were complimentary but were actually included in the amenities fee and we didn't use them. There wasn't any mention of the amenities fee that is on the website at check in or check out, so we assumed it was bundled into the price we paid for our rooms...it was not. It's $25 USD/day for the water (2), the wifi (which was open), cleaning, drinks (2) etc. separate from the room fee, which I really wish we had've known in advance instead of receiving an unexpected charge the day after we left. The ceiling in our bathroom also started leaking on the first night and plaster began raining down on the toilet. When we made mention of this, there was no option to move rooms because the hotel was full and the repairs couldn't be completed until we left, so the only thing we were offered was a patch job to prevent further fallout - no compensation. If I had've known about the amenities fee, I would have requested it at least be waived for the day we had to spend outside of our room for that patch job to be completed.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. Hotel has an antique chic vibe about it. Street car stops right in front of the hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

MIKE, Birmingham, AL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a historic landmark and is old style elegance. Very nice rooms and the staff is fantastic! The dining at Jack Rise is wonderful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicholas, Denham Springs

Stayed 1 night in Jul 2024

10/10 Excellent

Sara

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We were racially profiled ! Hotel staff was Rude, rude, rude, they lack basic customer service skills !!! Save your money and go else where !! Hotel is OUT dated. Musty smell, dirty hallway carpet, no vents, room was super HOT and muggy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Haley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar is amazing!
Stayed 2 nights in Oct 2024

8/10 Good

Tina Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deedee was the star of our stay! Excellent service and very attentive! Loves the location and wood top bar. Wish you could get room service 😜❤️
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 3 nights in Oct 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Barbara Rose

Stayed 2 nights in Sep 2024

10/10 Excellent

Mary, Kansas City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
Stayed 1 night in Oct 2024

10/10 Excellent

Justin

Stayed 3 nights in Aug 2024

8/10 Good

Timothy

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Maria Christina

Liked: Cleanliness, staff & service, property conditions & facilities
So nice
Stayed 2 nights in Oct 2024

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pontchartrain Hotel is a step back in time, comfortable, and well located. Reserving a room was easy, check-in not so much. Upon reserving the room I notified the hotel we would be arriving after midnight due to our flight. The staff stated that would be no problem. The morning of the trip I again contacted the hotel to confirm we would be arriving after midnight. When we arrived the person at the desk said they had no rooms and had given ours away because they thought we weren't coming. Luckily, they did have two rooms left, but were marked as unavailable due to not being serviced by housekeeping. The desk person checked them and they were clean and ready, but hadn't been updated in the system. The room was pretty, clean, and met our needs for one night. The bed, while small for the two of us, was comfortable. I appreciate the front desk staff and the manager to find a room and to issue a small refund for the smaller room. I would recommend The Pontchartrain, especially if you are arriving earlier in the day.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not as expected
We left this hotel for another after one night. The elevator, hallways and our room smelled dirty and moldy. The chandelier in our room was covered in dust. I’m not sure how it has such high reviews. The staff was accommodating of our request to cancel the remainder of our trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Stayed 1 night in Sep 2024

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the multiple excellent dining options and rooftop bar. This is very convenient for guests. I also enjoyed the location, which is in the scenic and historic Garden District, away from the craziness of the French Quarter. Service was average to good as we had a delayed checkin by about 1.5 hours due to our room not being ready; it seems like they may have staffing issues. However, the staff was helpful and arranged a cab to the airport. The neighborhood does have some homeless individuals that panhandle near the hotel, so be careful when walking around. I would certainly come back and stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024