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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Premium bedding, minibar, in-room safe, individually decorated
Exterior
Terrace/patio
Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Caesars Superdome
    ‪2 min drive‬
  • Port of New Orleans
    ‪2 min drive‬
  • Ernest N. Morial Convention Center
    ‪2 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Double Beds

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 981 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • 424 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View

  • City view
  • 424 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Premium bedding, minibar, in-room safe, individually decorated

Suite, Multiple Beds

  • 532 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds

  • 510 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds

  • 424 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • 424 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Pontchartrain Hotel

4-star New Orleans hotel, connected to a rail/subway station in Lower Garden District
This smoke-free hotel features 3 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business center, and a meeting room are onsite.
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 4-star property consist of a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

The Pontchartrain Hotel is a smoke-free property.

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dane, Pound ridge

Stayed 1 night in Feb 2025

10/10 Excellent

Charlotte, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Amy, Hartly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
Stayed 3 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Dr. Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need updating badly !!!
Stayed 2 nights in Feb 2025

4/10 Poor

Dr. Mark

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property and rooms seriously need to be updated !!! Staff was amazing though , all the way from the valet and bellman to front desk and restaurant. But room was really disappointing
Stayed 2 nights in Feb 2025

4/10 Poor

Andrea

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Great location. Hotel has not been kept up. Could use some updates to rooms. Enjoyed both the jazz bar and the rooftop bar, although on the weekends, the rooftop bar is open to the public so there was a very long line waiting to go up and using up one of the two elevators. Rooftop bar was too crowded to enjoy on the weekend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tommy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michael, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our spot

Love staying at the Pontchartrain Hotel. We have made this our regular spot when we visit NOLA. The area is beautiful with so many places to see and to eat. The Tin Roof bar on the roof is fantastic with a spectacular view, and cafe and restaurant in the hotel are very good. We walk through the garden district every morning and evening and love that the streetcar stops right in front of the hotel. It’s just a short ride (or $10 Lyft/uber) to the French quarter. The staff is super friendly and very accommodating. Great place!
Stayed 4 nights in Feb 2025

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have mixed feelings about our stay at the hotel. The hotel did allow us to move our reservation during the recent snow storm without any additional fee, for which we were very grateful. We had a great time at the various restaurants and bars that are on property. Unfortunately, most everything else was disappointing. The front desk staff ranged from indifferent to downright hostile, they charged us for parking and an extra night stay (we had no car and had prepayed for our entire stay) and as other folk have noted - room photos are likely many years old. It's important to note that the rooms are locked with old school keys and you are required to leave your key with the front desk everytime you leave the hotel. We had several items stolen from our room during our stay. When we tried to work with the hotel on either recovering our items or figuring out how someone may have gotten into our room, we were told several things: 1. We checked with housekeeping and they don't have your items, if you can't track your items then you can't prove they were taken, and as a hotel we have never had this problem before. I'm not sure how other hotels deal with stolen items but these folks seem not interested in customer service or taking accountability for what seems to be, if you read other reviews, an ongoing problem. Stay at your own risk.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Stayed 3 nights in Oct 2024

4/10 Poor

david

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stacie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old romantic vibe not cookiecutter
Stayed 2 nights in Jan 2025

6/10 Okay

Jada

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, an OK stay! Nice hotel for the price.

Overall, an OK stay! Nice hotel for the price. Front desk wasn't always all that friendly, but not unpleasant. Valet was always friendly and ready to suggest a restaurant! Hotel Restaurant/Bar kept music going until late in the night and people outside laughing/chatting until about 1am, all of which was pretty loud from our 2nd story, front facing room. Just thankful it didn't go on all night long! Try to get a room on one of the middle floors, if you can. Not too close to the rooftop bar or the bottom floor restaurant.
Stayed 3 nights in Jan 2025

10/10 Excellent

Noriko

Stayed 3 nights in Jan 2025

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kathy

Liked: Staff & service

Lovely

Lovely older hotel.
Stayed 1 night in Jan 2025