10/10 Excellent
Ashlynn
Traveled with group, Traveled with family
Jan 12, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great! The ONLY nice and welcoming person was the female AA that checked us in on 1/10/25 around 8:30ish. She was really nice and even told us about parking and the best places to park. Service started out GREAT until I asked for clean towels after our first night stay. After our volleyball tournament and getting dinner, we arrived back at the hotel 10:55pm. Upon entering the hotel I stopped at the front desk for more complimentary bottle water and clean towels. I received the bottle waters and was told that she (AA with dreads tightly curled) would go up and get more towels and bring them and to put my old towels outside of my room door. After 30 mins past I called the front desk and a male answered and said that he would get them to me. After about 15mins past, I called back because I still haven’t received clean towels. He was VERY RUDE and sarcastic when I explained how long I had been waiting and I asked if I could just come get the towels. He told me he didn’t have anything for me to come get and said he’s sent the request and that’s all he could do. I was still talking and he hung the phone up in my face. It’s now midnight so I go down to the front desk to see what was going on. The AA male with dreads informed me that he had put the request in the system and called housekeeping. I explained that a paying guest shouldn’t have to wait that long for clean towels. He said it takes two to tango and said to put it in my review. He gave 3 hand towels & a rug!
Ashlynn
Stayed 2 nights in Jan 2025