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St Charles Coach House, Ascend Hotel Collection

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for St Charles Coach House, Ascend Hotel Collection

Exterior
Lobby
Room, 1 King Bed, Non Smoking, Balcony | Pillowtop beds, in-room safe, desk, laptop workspace
Exterior
Lobby sitting area

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
2001 Saint Charles Ave, New Orleans, LA, 70130
  • Magazine Street
    9 min walk
  • National World War II Museum
    15 min walk
  • Ernest N. Morial Convention Center
    3 min drive
  • Belle Chasse, LA (BCS-Southern Seaplane)
    22 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

  • 372 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

  • 309 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Balcony

  • 400 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Nonsmoking, Upgrade

1 King Bed, Nonsmoking, Upgrade | Pillowtop beds, in-room safe, desk, laptop workspace

1 King Bed, Nonsmoking, Upgrade

  • 479 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Non Smoking

Deluxe Room, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, Non Smoking

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

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Front of property

The Pontchartrain Hotel

Pet friendly
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Air conditioning
4.6 out of 5, Wonderful, (1007)
The price is $227
per night
$291 total
includes taxes & fees
Jan 17 - Jan 18
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About this property

St Charles Coach House, Ascend Hotel Collection

New Orleans hotel connected to a rail/subway station in Central City
A 24-hour business center, a conference center, and a microwave in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and a 24-hour front desk. Change of towels is available on request.
St Charles Coach House, Ascend Hotel Collection offers 44 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. Business amenities consist of a 24-hour business center, 3 meeting rooms, and coworking spaces. Event facilities measuring 6500 square feet (604 square meters) include a conference center. This Art Deco hotel also offers a library, a terrace, and a vending machine. Concierge services and wedding services can be provided. Complimentary covered self parking is available on site. A total renovation of this property was completed in December 2019.

St Charles Coach House, Ascend Hotel Collection is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Things to do

  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Library
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • In-room refrigerator
  • Travel crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,500 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Elevator (40 inch wide door)
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1927
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 2.97 per night
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Clarion Grand Boutique
Clarion Grand Boutique New Orleans
Clarion Hotel Grand
Clarion Hotel Grand Boutique
Clarion Hotel Grand Boutique New Orleans
Grand Boutique
Grand Clarion Hotel
St Charles Coach House Hotel New Orleans
St Charles Coach House Hotel
St Charles Coach House New Orleans
St Charles Coach House
St Charles Coach House, Ascend Hotel Collection Hotel
St Charles Coach House an Ascend Hotel Collection Member
St Charles Coach House, Ascend Hotel Collection New Orleans

St Charles Coach House, Ascend Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 569 out of 875 reviews" "
Rating 8 - Good. 226 out of 875 reviews" "
Rating 6 - Okay. 52 out of 875 reviews" "
Rating 4 - Poor. 17 out of 875 reviews" "
Rating 2 - Terrible. 11 out of 875 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Awesome, big rooms; friendly, helpful staff. Convenient location. Great value.
Stayed 1 night in Oct 2024

6/10 Okay

Kerri

Liked: Cleanliness
Disliked: Staff & service
The staff could have a lot more friendly.When I checked in, did not even create me.Hello, for the overall the hotel us nice though.
Stayed 2 nights in Sep 2024

8/10 Good

Cher

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful but the lobby, parking and area entering the lobby wasn’t clean
Stayed 1 night in Sep 2024

8/10 Good

Edna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel. The room was gorgeous and we had a shared balcony overlooking the trolley line. It was very loud throughout the night with the street noise.
Stayed 1 night in Sep 2024

8/10 Good

Jordan

Stayed 1 night in Sep 2024

10/10 Excellent

Mitchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the value and location. It’s a safer and quieter part of NO but not too far away from the action.
Stayed 4 nights in Sep 2024

10/10 Excellent

DOUGLAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything downtown with the trolley stop out front. Quiet, Garden district with interesting neighborhood architecture, flora and both fine dining and local hangouts in walking distance. Rooms spacious, comfortable, clean. Will come back
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great location.
We had a great time. The location is great. We were able to park our car in the secure lot on site and take the trolley almost everywhere we wanted to go. Staff was friendly and helpful. Rooms were spacious and clean as well as quiet. We would definitely stay again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing!!! Definitely will be rebooking
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER Vaca Stay !
ABSOLUTE best vacation stay ever... Service, staff, accommodations... all MOST EXCELLENT... UR staff, OH SO FANTASTIC... especially "Ambassador Ann," Jeffrey, Marcia & Carlos... Nuff said... thank y'all for sucha WONDERFUL stay
Stayed 5 nights in Sep 2024

4/10 Poor

LEE, Las Vegas

Liked: Cleanliness, staff & service
Check in starts at 3pm I should up after 7pm to find out that they no longer had the room that I pick and on top of that they try to charge my card "for no show" Why would you try to charge my card and give the room that I choice to someone else. I was giving another one and a discount but that was not what I wanted. One of my quest had to sleep on the couch it was not comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Ricardo

Traveled with partner
Liked: Property conditions & facilities
The included parking is a big plus and the main reason we chose this property. Unfortunately our room wasn’t as clean as we would expect, found some hairs in the tub, and you could see dust over things in areas with little use. It also smelled a bit like old stuff / mold. The property is unassuming and the lobby area is small. The pictures make it look bigger than what it actually is. The lobby area is shared with an event venue seems like.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was great! Super cute, conveniently located (8 min. from The French Quarter), and comfortable. I’d definitely stay here again…
Stayed 1 night in Sep 2024

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking! Street cars stop right in front of the hotel.
Stayed 4 nights in Sep 2024

8/10 Good

Shari

Liked: Staff & service, property conditions & facilities
Great location with parking
Stayed 1 night in Sep 2024

10/10 Excellent

Omer, Montgomery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!
Stayed 1 night in Sep 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel only down side is the bed was hard.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The check in and check out was easy. The room had all the essentials. There was a small stain on the comforter and the shower door had some build up but all in all we were comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael, Pearland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, very friendly, and helped us with all of our needs. The grounds and room were spectacular. A definite revisit.
Stayed 1 night in Jun 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Property conditions & facilities, room comfort
Clean nice and safe.
One night stay for a cruise. Clean and nice. Bed was a touch hard for me but that’s a personal preference. Our stay was 10 of 10…thanks for a safe and nice stay.
Stayed 1 night in Aug 2024

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Clean, wonderful customer service, easy access to street cars, updated rooms. My ONLY issue was the homeless people coming at you outside every chance they could. I couldnt enjoy sitting outside without being hassled. That is not the fault of the hotel though, the one time I made them aware, they went outside and told the people to leave the property.
Stayed 2 nights in Aug 2024