Maison St Charles

3.0 star property

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Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Whirlpool)

Suite (Whirlpool) | In-room safe, desk, laptop workspace, iron/ironing board

Suite (Whirlpool)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mobility Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Mobility Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed

  • 275 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 205 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(16 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

8.8 out of 10
Excellent
(6 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Kitchenette

Suite, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Kitchenette

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

In-room safe, desk, laptop workspace, iron/ironing board

Executive Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Maison St Charles

3-star hotel in Central City
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a hot tub, and self parking.
Maison St Charles offers 130 air-conditioned accommodations with safes and complimentary newspapers. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Maison St Charles provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Maison St Charles has designated areas for smoking.

To-go breakfasts are available for a surcharge on weekdays between 8:00 AM and 10:00 AM and on weekends between 9:00 AM and 10:00 AM.
Mr. Eds Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 25 per night)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • On-the-go breakfast available for a fee 8:00 AM to 10:00 AM on weekdays and 9:00 AM to 10:00 AM on weekends; USD 14.99 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. Eds Seafood

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 14.99 per person
  • Secured self parking fee: USD 25.0 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Maison St Charles Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1002 reviews
Rating 8 - Good. 245 out of 1002 reviews
Rating 6 - Okay. 165 out of 1002 reviews
Rating 4 - Poor. 91 out of 1002 reviews
Rating 2 - Terrible. 93 out of 1002 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terrance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to complement the staff. Boisterous and happy people. Available to help in any way, 24/7. Looking forward to returning next year and sharing more laughs with the staff.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ruth Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing from start to finish and the hotel is absolutely beautiful ❤️ Coffee in the courtyard was one of the best parts of the trip.
Stayed 4 nights in Oct 2024

10/10 Excellent

oliver

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fun!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Arizona

Liked: Cleanliness, staff & service, amenities
My stay was amazing, the third night my lamp stop working, only complain but didnt ruin my time at your establishment, you guys where awesome.
Stayed 5 nights in Oct 2024

8/10 Good

Noelle

Stayed 3 nights in Nov 2024

6/10 Okay

Sonjanita

Business traveler
I didn't like that our room was right near the back gate area and that the door didn't touch the ground (there was a 3-5 inch gap between the door and the baseboard...mosquitoes were able to enter through there. I think we might have been in an older part of the property though. Really comfortable beds, beautiful courtyard area.
Stayed 1 night in Nov 2024

4/10 Poor

Kaitlin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom and terrible shower set up left much to be desired. Water got everywhere in the tiny bathroom cause of the shower. Needs cleaning and updating bad

6/10 Okay

Rachael

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient but the room was not very clean and we asked for our bedsheets to be changed due to animal like hair being on the blanket and the ones exchanged still had animal hair on it. Breakfast was also very subpar.

10/10 Excellent

Odalisse

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice staff, i like the addition if a security to feel safer.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kim

Business traveler, Traveled with family
Cute and quaint
Stayed 6 nights in Oct 2024

10/10 Excellent

Chade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Shannon

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed by staff overall
I’m honestly surprised to see positive comments about the staff’s friendliness, as that wasn’t my experience at all. When I checked in on October 28, there was an amazing woman at the front desk who made us feel welcome, but that was the only positive interaction. Every other staff member we dealt with seemed to have a poor attitude, and my friends and I felt they were dismissive and unhelpful. Throughout the week, I had some simple questions but received dry, unwelcoming responses. The biggest issue, however, was housekeeping. For the last two days of our stay, our room wasn’t cleaned. On the first of those days, after multiple requests, we finally asked just for fresh towels since there weren’t enough racks to hang towels for three people. Unfortunately, housekeeping didn’t come back with towels until we pushed further the next day. Despite assurances from someone claiming to be the housekeeping manager that our room would be cleaned by 5 p.m., we returned to find it untouched and no trash removed. When I raised these concerns with the front desk, I was told there was nothing they could do. They even refused to take out the bags of trash piling up in our room and suggested we talk to someone the next day – knowing we had an early checkout. There was no attempt to offer any real solution, which left us feeling unheard and dismissed. I’ve never felt compelled to leave a review like this before, but the way we were treated was disappointing, and I wouldn’t recommend here.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kristen

Traveled with group
Liked: Property conditions & facilities
Booked this property last minute for a Taylor swift concert. We did have to wait about 10 minutes for them to finish cleaning our room, but it wasn’t an inconvenience for us. I’m really picky about hotels and I had 0 complaints. Smelled clean and we slept like babies.
Stayed 1 night in Oct 2024

4/10 Poor

Alan

Stayed 4 nights in Oct 2024

6/10 Okay

Siddhartha

Liked: Property conditions & facilities
Historic building
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Christina Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quaint and exactly what I wanted for my first stay in New Orleans. The courtyards are pretty and the staff was incredible. Everyone was so polite and friendly. We stayed on a very busy weekend and we were pleased to find the overflow parking was secured at night with quick service to let us in and out. I've seen mixed reviews about the cats in the courtyards but to us they were a bonus. They keep to themselves but add to the charm. The property is old but it adds to the charm and it was clean. The street car stops right out front to take you to the French Quarter and the hotel is walking distance to Magazine Street and several notable Garden District mansions.
Stayed 3 nights in Oct 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 2 nights in Sep 2024

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was AMAZING! And the location perfect. My only complaint is the quality of the bed pillows.
Stayed 10 nights in Oct 2024

2/10 Terrible

Kathleen

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Our room was not ready at 4 - we had a concert and had to get ready in the bathroom of the lobby, which by the way did not have a plug. We had to sit on the floor of the lobby and use phones for mirrors to do hair.
Stayed 1 night in Oct 2024

2/10 Terrible

Natalia

Traveled with family
Disliked: Staff & service
When I got to the property they said my reservation had been canceled because my credit card did not work. They said they tried to contact me but I NEVER received a phone call or was left a message. When I asked what number they called the manager said they “don’t have the logistics of that.” When I asked when they tried my credit card she said she couldn’t find that information either. They were fully booked and I had to find another one place.
Stayed 2 nights in Oct 2024

10/10 Excellent

Esequiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Oct 2024

10/10 Excellent

Madison

Stayed 2 nights in Oct 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the true historical southern charm to the cleanliness of the property, we thoroughly enjoyed our stay. Shortly after we checked in and got in the room, our A/C unit went out. Called the front desk and in 60 seconds a tech was at the door to look at it. The unit was done for and they had a new one installed in cooling our room in less than 15 minutes from the time I called. Thanks Dennis and Melvin! Loved the fact that it was easily walkable to the SuperDome as well as the French Quarter.
Stayed 2 nights in Oct 2024

8/10 Good

Carly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024