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Maison St Charles

3.0 star property

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Photo gallery for Maison St Charles

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Reception
Suite, 2 Bedrooms | In-room safe, desk, laptop workspace, iron/ironing board
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

Map
1319 Saint Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪6 min walk‬
  • Ernest N. Morial Convention Center
    ‪15 min walk‬
  • Bourbon Street
    ‪3 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Whirlpool)

Suite (Whirlpool) | In-room safe, desk, laptop workspace, iron/ironing board

Suite (Whirlpool)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mobility Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Mobility Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed

  • 275 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible

  • 205 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

  • 205 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, iron/ironing board

Executive Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Maison St Charles

3-star hotel in Central City
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a hot tub, and self parking.
Maison St Charles offers 130 air-conditioned accommodations with safes and complimentary newspapers. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Maison St Charles provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Maison St Charles has designated areas for smoking.

To-go breakfasts are available for a surcharge on weekdays between 8:00 AM and 10:00 AM and on weekends between 9:00 AM and 10:00 AM.
Mr. Eds Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 25 per night)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 8:00 AM to 10:00 AM for a fee: USD 14.99 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. Eds Seafood

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 14.99 per person
  • Secured self parking fee: USD 25.0 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Maison St Charles Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1009 reviews
Rating 8 - Good. 241 out of 1009 reviews
Rating 6 - Okay. 158 out of 1009 reviews
Rating 4 - Poor. 81 out of 1009 reviews
Rating 2 - Terrible. 89 out of 1009 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Great overall, bath tub was a little dirty
Stayed 1 night in Feb 2025

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely the best. True to character and made us feel at home. Best staff, amazing rooms. Thank you all so much for such a wonderful stay. We will be back.
Stayed 2 nights in Jan 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorry to say but my stay was terrible (17th hotel on this trip and the worst by far). We checked in, a number of issues with first room so moved to second room which also had issues i.e. Tv not working properly, wires from AC control unit on the wall, lying on floor and very dirty floor. There are No tea or coffee facilities in rooms and the central area for tea and coffee had none 3 times in 3 days. Pool area was not so clean I.e. muck on bottom so they can’t use a vacuum to clean it correctly but all staff I spoke to were very polite and chatty. I waited 3 days for Brett the deputy manager to contact me and he didn’t, despite me asking several times (he was apparently available as I checked out on day 3 but I had to get on). Quite frankly I wished I hadn’t booked it as the photographs are certainly misleading or maybe taken years ago before it became the dirty, tatty hotel it is now. The location however is fab, as others have said there’s a trolly stop not 2 minutes from the hotel, they run every 10/15 minutes and 1 journey is $1.25 or day pass $3, 15 minute ride and you’re at the top of Bourbon street. There are nice restaurants and bars nearby too as well as some fast food outlets do overall a great location. I hope they don’t leave some patronising response as they could have sorted issues out whilst I was there if they actually cared and I would never willing stay at this excuse of a hotel again. Stay at your peril, hope you have more luck than me if you do.
Stayed 3 nights in Jan 2025

8/10 Good

David

Traveled with family
Liked: Staff & service
The property is right on the St. Charles streetcar, so it's easy to get around. The courtyard is pleasant. The room had odd controls. For example, we never could get the temperature right; it was too hot or cold. As I went to get in bed, there was a cockroach sitting right on the pillow. It was hard to relax and go to sleep after that.
Stayed 1 night in Feb 2025

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming older hotel with courtyards, very quaint and appealing. Southern style.
Stayed 2 nights in Jan 2025

4/10 Poor

Sean

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not like the pictures

Honestly the pictures look way better than the actual experience. And I have still have not received my deposit and I checked out 7 days ago. Called hotel a few times already and they just say “give it time”.
Stayed 3 nights in Jan 2025

10/10 Excellent

Addy

Stayed 1 night in Jan 2025

8/10 Good

Rachel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Nothing against the property, staff, or ownership but the guests are sometimes very loud when returning from a night out
Stayed 1 night in Jan 2025

6/10 Okay

violette

Convenient location, by the cable car and 10min from some restaurants and walking distance to garden district. Building is a bit old, renovations are average, decent over all. Hot tub has only small ongoing jets.
Stayed 2 nights in Jan 2025

6/10 Okay

Jane M.

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a goid experience

It was very cold out first night and the heat was turned off. I had to wake up cold in the middle of the night and figure out how to turn heat on. Some furniture was pushed out of place, no soap. Staff was not friendly almost surly
Stayed 2 nights in Jan 2025

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
The people
Stayed 1 night in Jan 2025

6/10 Okay

Darryl

Stayed 1 night in Jan 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Phillip Conley

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff
Stayed 1 night in Jan 2025

6/10 Okay

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff was great! It’s not a hotel it’ s a motel!

The trip was pretty good! But there wasn’t a place to soap you had to place it on the back of the toilet, our smoke detector was missing from the ceiling and the house keeping staff didn’t put the ironing board away from previous guest.
Stayed 3 nights in Jan 2025

6/10 Okay

Iris

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Some towels were not clean and the toilet wouldnt flush.
Stayed 3 nights in Jan 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Stayed 1 night in Jan 2025

10/10 Excellent

James, Ridgecrest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t remember the lady’s name at the front desk but she was very helpful in telling us to get a trolley pass to save money while we explored New Orleans.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Loreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Adam

Stayed 4 nights in Jan 2025

10/10 Excellent

Steven

Stayed 1 night in Jan 2025