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The Customs House Inn

3.5 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Customs House Inn

Interior entrance
Exterior
Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Exterior
Room, 1 Queen Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Laundry
  • Housekeeping
  • Free WiFi
  • Parking included
  • Business services

Explore the area

Map
38 Depot Street, Pictou, NS, B0K 1H0
  • Northumberland Fisheries Museum
    1 min walk
  • Caspers Gifts and Crafts
    3 min walk
  • Hector Heritage Quay
    3 min walk

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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The price is $135
per night
$160 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

The Customs House Inn

3.5-star Pictou guest house with free self parking
Along with a business center, this smoke-free guesthouse has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Customs House Inn offers 8 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Pictou guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Wired and wireless Internet access is complimentary. A business center is on site at this 3.5-star property. This business-friendly guesthouse also offers laundry facilities, dry cleaning/laundry services, and express check-out. Complimentary self parking is available on site.

The Customs House Inn is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 22

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

This property does not have elevators

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

The Customs House Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 328 reviews" "
Rating 8 - Good. 97 out of 328 reviews" "
Rating 6 - Okay. 23 out of 328 reviews" "
Rating 4 - Poor. 4 out of 328 reviews" "
Rating 2 - Terrible. 3 out of 328 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building. Winding stairway. 10 ft ceilings. Quite different than the norm.
Stayed 1 night in Aug 2024

10/10 Excellent

Innis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very attentive. Rooms were spacious and very clean. The room colors were on the dark side/ gloomy look. Lighter colors would be nicer. The one big drawback was no elevator.
Stayed 1 night in Aug 2024

10/10 Excellent

Gertrude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handsome and handy to ferry
I highly recommend this place for the single traveller. Stay here just before boarding a morning ferry to PEI and you will spare yourself being gauged a hefty PEI accommodation bill for one night. If you don’t mind sharing a Queen bed with someone, it would be fine for two. However, this place should have some rooms with two twins since the rooms are big enough for this. I did not stay long enough to use the kitchenette, but it looked great! Very clean, but not enough pillows for more than one sleeper. Shower was hard to figure out but worked well.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage building, wonderful bed, close to everything and right across from the ocean. Hope to stay there again. There are stairs to the top floor, so if you can’t do stairs let them know you need a room on the main floor. I hope to stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark, DAPHNE

Stayed 1 night in Aug 2024

10/10 Excellent

Beth

Beautiful old inn. Charming and quaint. On the waterfront. Reasonably priced
Stayed 1 night in Aug 2024

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique Heritage propertyclose to the waterfront.
Stayed 1 night in Aug 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Xxrt
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience!Period appointed, clean , spacious and within walking distance of shops and great dining. Enjoyed feeling a part of historic Pictou.Highly recommended.
Stayed 4 nights in Aug 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot, nice rooms!!
Stayed 3 nights in Aug 2024

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The heritage building was unique. Bed was comfortable with good quality cotton sheets and great pillows. Ocean view was lovely. Beautiful, huge jet tub. Couldn’t figure out how to get the jets to work. Only things that I would suggest is to have more pillows, tea pods and bottled water.
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and unique, clean comfortable room. Very much enjoyed our stay. Walking distance to just about everything.
Stayed 2 nights in Aug 2024

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Pictou
Nice large room. Beautiful restoration of a historic property. Walking distance to restaurants and waterfront
Stayed 1 night in Jul 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful historic building. Rooms were well appointed. Host was very nice and informative.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Stayed 1 night in Jul 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Jul 2024

8/10 Good

Roz

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed the property. My only recommendation is to put a nightlight in Room 1C bathroom. Once I turned off the lights in the bedroom, it was very dark.
Stayed 1 night in Jul 2024

10/10 Excellent

Nikki

Stayed 1 night in Jul 2024

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doug was very helpful from providing suggestions on places to explore to lending a pair of Scissors. Loved the size of the room. Liked the old building and how it was redone for current purpose.
Stayed 3 nights in Jul 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
During last weeks heat wave it was nice having central air.
Stayed 1 night in Jul 2024

8/10 Good

Christian

Liked: Cleanliness
Stayed 1 night in Jun 2024

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful historical building. Everything as clean but dated. It was incredibly quiet.
Stayed 1 night in Jul 2024

6/10 Okay

Christine

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is centrally located and quiet (Pictou is a very small place). There was no staff to welcome us (an envelope was taped on the door with our room key in it!) nor was there any information about restaurants, attractions in the area, etc Room and bathroom were tired (peeling paint, stained bathtub), the ac was terribly noisy and there was no way to adjust it…and finally, no bar, no restaurant, no breakfast…
Stayed 1 night in Jul 2024