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Mercure Nelspruit Hotel

3.0 star property

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Photo gallery for Mercure Nelspruit Hotel

Outdoor pool, pool umbrellas, sun loungers
Exterior
Terrace/patio
Reception
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Coner Of N4 and Graniet Street, Mbombela, Mpumalanga, 1200
  • Ilanga Mall
    ‪2 min walk‬
  • Nelspruit Crossing Mall
    ‪2 min drive‬
  • Sonpark Centre
    ‪3 min drive‬
  • Nelspruit (NLP)
    ‪10 min drive‬

Room options

View all photos for Superior Room, Multiple Beds, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, Multiple Beds, Balcony

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Separate tub and shower, eco-friendly toiletries, hair dryer, towels

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Multiple Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Double Room, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Living area | 32-inch LCD TV with satellite channels, Smart TV

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

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  • Parking included
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4.8 out of 5, Exceptional, (34)
The price is $94
per night
$108 total
includes taxes & fees
Feb 20 - Feb 21
The Capital Mbombela

About this property

Mercure Nelspruit Hotel

3-star Mbombela hotel with 1 restaurants, connected to a shopping center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a business center, and conference space. Housekeeping is available on request.
Mercure Nelspruit Hotel offers 104 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a vending machine, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Mercure Nelspruit Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Mercure Nelspruit Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Afrikaans, English, French, German, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; ZAR 180 for adults and ZAR 85 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Free crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 200.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately ZAR 180 for adults and ZAR 85 for children
  • Airport shuttle fee: ZAR 400 per person (one-way)
  • Airport shuttle fee per child: ZAR 350 (one-way), (up to 11 years old)
  • Rollaway bed fee: ZAR 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Hotel Mercure Nelspruit
Mercure Hotel Nelspruit
Mercure Nelspruit
Mercure Nelspruit Hotel
Nelspruit Mercure
Nelspruit Mercure Hotel
Mercure Nelspruit Hotel Nelspruit
Mercure Nelspruit Hotel Hotel
Mercure Nelspruit Hotel Mbombela
Mercure Nelspruit Hotel Hotel Mbombela

Mercure Nelspruit Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 304 reviews
Rating 8 - Good. 158 out of 304 reviews
Rating 6 - Okay. 47 out of 304 reviews
Rating 4 - Poor. 18 out of 304 reviews
Rating 2 - Terrible. 12 out of 304 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Larry

Stayed 3 nights in Jul 2024

8/10 Good

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

AFRICANFLAMBOYANCE

Business traveler
Liked: Room comfort
Standards dropping
I have stayed at the property before, and the standards are dropping. Bongani at reception was amazing, THANK YOU! The property needs serious maintenance. There are clear signs of moisture near the door of room 404. The floor-tiles in the bathroom are loose, the board supporting the vanity in the bathroom is rotten and the silicone that someone tried to apply is terrible. The shower-head is leaking water. The soap dispenser isnt proper, the reservoir is unceremoniously put on top thereof, and often falls off. I had to phone reception to attend to both aircon and telephone remotes were not working, I also had to ask at reception AGAIN the next morning to have it fixed. I also noticed some milldew on the inside of the shower despite the entire room reeking of bleach. MASSIVE cockroaches running around the lounge department
Stayed 4 nights in Jun 2024

10/10 Excellent

Gavin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Siphiwe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Nelisiwe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

dalva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good, but the bedrooms needs renovations

2/10 Terrible

Riette

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
Reception is extremely bad. Upon arrival told us to go away and come back later they had electricity problems. Telling a client that is tired after a 10 hour flight to go away and come back later….. had to fight to get invoice… pure hell
Stayed 5 nights in May 2023

8/10 Good

Khulekile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good I really enjoyed alot with my family and the staff is so friendly.
Stayed 2 nights in Dec 2022

8/10 Good

Henry

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

jaime

Traveled with family
Liked: Cleanliness, staff & service
The breakfast and staff at breakfast were hands down lovely! The tv lacked a remote and the heater was non functional.
Stayed 1 night in Jul 2022

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Lana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location
My stay was average. The place itself was outdated as such i was not able to discern whether the it was the decor that outdated or whether the place was dirty especially the swimming pool . But the place is near the city, opposite a mall so those are huge pluses if you are new to the place. Based on location i gice it a thumbs up.
Stayed 3 nights in Apr 2022

8/10 Good

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canvas missing from frame for covered parking; oilet leaks water continuously; website says laundry service but they don't provide - which is a requisite for all of my accommodations when I travel.
Stayed 3 nights in Mar 2022

2/10 Terrible

AK

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel should be shut down. The rooms could be converted into kennels and let out to the SPCA
Stayed 1 night in Mar 2022

10/10 Excellent

Mara Alexandra Rego

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good
Stayed 1 night in Mar 2022

8/10 Good

Xolile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Tania

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

8/10 Good

Scott DeWaelsche

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Stayed 1 night in Dec 2021

8/10 Good

Rui

Business traveler
Liked: Cleanliness, staff & service
Nels stay
It was ok.close to shopping mall
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Good value for money and proximity to all facilities. However, the place needs an update. remove the carpet and replace sofas. The cleaners need more supervision.
Stayed 2 nights in May 2021

6/10 Okay

Evin

Disliked: Property conditions & facilities, room comfort
The check-in process was not smooth.The breakfast service was amazing, No shaded parking for vehicles, lots of construction noise on site. Pool dirty. Like to not visit again.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
1. clean room but quite dark and need a bit of updating.2. There was tea/coffee/ sugar but no milk available in the room.3.Self catering but wasn't informed at reception when booking in that we had to ask for cooking utensils.4.No WiFi very weak, had to go to reception to pick it up.
Stayed 1 night in May 2021

6/10 Okay

Ntombikhona Sethembile

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Khumalo’s experience
The stay was amazing. The service was very slow at reception for check in and at breakfast. More people to be deployed during peak times of serving breakfast. Otherwise, all else was pleasing and we will book again for our next trip in that area.
Stayed 1 night in Apr 2021