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Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

Sports facility
Aerial view
Minibar, in-room safe, laptop workspace, blackout drapes
Reception
Buffet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • All inclusive
  • Gym
$334
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland
  • Bloody Bay Beach
    ‪12 min walk‬
  • Seven Mile Beach
    ‪16 min walk‬
  • Kool Runnings Water Park
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪83 min drive‬

Room options

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (C)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-CA)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Sea View (L)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(5 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (C)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(101 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (L)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(50 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (U)

8.8 out of 10
Excellent
(38 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (C)

8.8 out of 10
Excellent
(6 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-US)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-US)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Partial Sea View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (B2C-CA)

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Standard - E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Standard - E)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (L)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Sea View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Sea View (E)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CA)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Oceanfront (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (U)

8.8 out of 10
Excellent
(3 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (C)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

View all photos for Suite Junior with Side Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Side Sea View

  • 344 sq ft
  • Partial sea view
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Suite with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite with Sea View

  • 505 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Garden View

  • 344 sq ft
  • Sleeps 4

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4.0 out of 5, Very Good, 1,008 reviews
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About this property

Hotel Riu Palace Tropical Bay - All Inclusive

4-star Negril property close to Bloody Bay Beach
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Tropical Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Tropical Bay - All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Hotel Riu Palace Tropical Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Tropical Bay - All Inclusive features a full-service spa, 2 outdoor swimming pools, a health club, and a hot tub. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco property also offers a children's pool, a sauna, and spa services. Onsite self parking is complimentary.

Hotel Riu Palace Tropical Bay - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Hotel Riu Palace Tropical Bay - All Inclusive has 5 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Snorkeling excursions
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • 2 floors
  • 8 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1019 reviews
Rating 8 - Good. 234 out of 1019 reviews
Rating 6 - Okay. 117 out of 1019 reviews
Rating 4 - Poor. 50 out of 1019 reviews
Rating 2 - Terrible. 38 out of 1019 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very nice.
Stayed 3 nights in May 2025

4/10 Poor

Joyce

Disliked: Amenities, property conditions & facilities
I love the food. I Did not l8ke house keeping
Stayed 3 nights in May 2025

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our second time at this resort. Excellent food and very friendly staff! The most beautiful location. We will definitely go back again.
Stayed 7 nights in May 2025

8/10 Good

Savosha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely friendly and kind. Andre our evening server was awesome! The highlight was the entertainment team! The Michael Jackson tribute was everything!
Stayed 4 nights in May 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Amenities, property conditions & facilities
We were looking for a nice relaxing chill out time, it delivered on all fronts 😊👍
Stayed 7 nights in May 2025

6/10 Okay

John H

Stayed 8 nights in May 2025

4/10 Poor

Bajram

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Compared to other Rius the resort it self had nothing to do especially for a palace. The rooms were nothing compared to other Riu Palaces, no swim outs, no nice view, only 3 pools for the whole place, only 4 restaurants, no sport bar, I can go on and on about how bad this place was. 3/10
Stayed 7 nights in May 2025

10/10 Excellent

Gloria Mosunmola

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the staff were ready to help. I misplaced my foundation and reported it to the manager. He promised me to look into it. When I got home I saw it and called like about two times before I could talk to the same manager that I found what I thought was lost. I am satisfied with the hotel staff. There was no bad experiences. Having said that I noticed that I saw a cockroach and fly in the room, that can be fixed. A staff asked if I was coming back again and I said YES! I love the place and I can recommend it to anyone. Thank you for keeping us safe!!! ❤️❤️❤️❤️
When I was leaving , feeling sad to leave ☹️
The fresh coconut from the hotel 🥰🥰🥰
When I was departing from the hotel to the airport
Stayed 4 nights in May 2025

10/10 Excellent

Alexus Alize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

4/10 Poor

Corey

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
2 out of 5 stars The only reason this isn’t a one-star review is because the beach was absolutely beautiful. That said, everything else fell short of expectations. We were extremely disappointed with how the staff treated us depending on whether or not we tipped—or even if they assumed we wouldn’t. This is marketed as an all-inclusive resort, yet we felt pressured to tip constantly: every meal, every drink, housekeeping, and pretty much any interaction. It created an uncomfortable atmosphere that overshadowed what should have been a relaxing experience. The room was another letdown. As a so-called family resort, the space was shockingly small for a family of four. With two toddlers (ages 3 and 4), it felt cramped and stressful any time we were in the room. Definitely not designed with young families in mind. We won’t be returning. The beach isn’t enough to make up for everything else.
Stayed 6 nights in Mar 2025

10/10 Excellent

Oran

Stayed 4 nights in May 2025

10/10 Excellent

Aubrey

I loved the experience I wish they had a little better tequila and they had better 24 hour food because after you drink you get hungry. Even if it was just pizza. But everyone was so nice! Amazing service.
Stayed 5 nights in May 2025

6/10 Okay

Richard

Stayed 3 nights in Apr 2025

10/10 Excellent

Kunle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of all resorts
Stayed 4 nights in May 2025

8/10 Good

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the resort and beachfront.. I didn’t like the food options or inability to get a reservation in the specialty restaurants
Beautiful sunset
Great landscaping
Stayed 3 nights in May 2025

10/10 Excellent

Dwana

Stayed 3 nights in May 2025

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean nice staff, fun for the entire family and food is EXCELLENT.
Stayed 7 nights in May 2025

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time at Riu Tropical Bay Negril! The beach is the most beautiful beach that we have ever seen and we live in Southern California! Only negatives were the women’s restroom always smelled like sewer and there was some deferred maintenance around the property. Staff was nice, especially when tipped. Need to update some of the restaurants and menu items. Also, went to the other Riu property and found it to be much more up to date, but the beach at Tropical bay was far superior!
Stayed 5 nights in May 2025

6/10 Okay

Just

Traveled with family
Liked: Cleanliness, amenities
My transportation to the airport was completely and utterly botched by Expedia and Hotel Riu Palace Tropical Bay resulting in having to pay private transportation.
Stayed 3 nights in May 2025

6/10 Okay

Tiana S

Liked: Cleanliness, amenities
Too strict
Stayed 6 nights in May 2025

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No major complaints. The room and property were beautiful. Housekeeping did a wonderful job cleaning. Only real complaint were the sockets were a bit loose so getting devices to charge were difficult... but that could have been just my room. The views were absolutely beautiful and if i needed to be in the area again, i would stay here. I have a very limited diet so i cant comment on all the food. What i did eat was delicious. Check in and check out were a breeze. Lovely property. Met a wonderful server while we were there... she made dinnertime a very nice experience. Thank you for treating my family so great as we were back in Jamaica for a funeral.
Stayed 5 nights in Mar 2025

8/10 Good

Kevin, PLAINSBORO

Traveled with partner
Liked: Cleanliness, staff & service
The beach is the best thing on the property and the friendly staff. There is however nothing that is luxurious about the hotel. Accommodations average, food average.
Stayed 6 nights in May 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice mixture of quiet and party vibe when needed. Went for my babymoon and had a great time. Everyone was extremely nice and accommodating. Enjoyed every minute of it
Stayed 4 nights in May 2025

8/10 Good

Kevin, PLAINSBORO

Stayed 6 nights in May 2025

6/10 Okay

Brandy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Anything on the ocean is beautiful however the lack of elevators and reaching out to the staff for towels that we never received is why my rating is what it is.
Stayed 4 nights in May 2025