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The Urban Hotel Ndola

3.5 star property

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Photo gallery for The Urban Hotel Ndola

Outdoor pool
Front of property
Breakfast, lunch, dinner served; local and international cuisine
Interior
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Ndola Golf Estate, Nkana Road, Ndola, 10101
  • Ndola Golf Course
    ‪5 min walk‬
  • Ndola Mosque
    ‪19 min walk‬
  • Levy Mwanawasa Sports Stadium
    ‪4 min drive‬
  • Ndola (NLA)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room, Corner

Premium bedding, desk, soundproofing, free WiFi

Standard Double Room, Corner

  • Golf view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

View from room

Standard Twin Room

  • Golf view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Queen Bed, Patio

View from room

Standard Double Room, 1 Queen Bed, Patio

  • Golf view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Accessible

Premium bedding, desk, soundproofing, free WiFi

Standard Double Room, Accessible

  • Golf view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Premium bedding, desk, soundproofing, free WiFi

Standard Double Room

  • Golf view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Premium bedding, desk, soundproofing, free WiFi

Standard Suite

  • Golf view
  • Sleeps 3
  • 1 Queen Bed

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About this property

The Urban Hotel Ndola

3.5-star Ndola hotel with golf course
A golf course, an outdoor pool, and a restaurant are available at this hotel. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a business center, and concierge services.
The Urban Hotel Ndola offers 60 air-conditioned accommodations with DVD players and complimentary bottled water. Beds feature premium bedding. Televisions come with satellite channels.

Bathrooms include showers, slippers, and complimentary toiletries. This Ndola hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 9-hole golf course. Other recreational amenities include an outdoor pool.
The Urban Hotel Ndola features a golf course and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a garden, concierge services, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available on request) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Urban Hotel Ndola has designated areas for smoking.

A complimentary English breakfast is served each morning between 6 AM and 11 AM.
The Metropolitan - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Office Patio - This bar serves light fare only.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 9:00 PM on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Office Patio
  • The Metropolitan

Things to do

  • 9-hole golf course
  • Outdoor pool

Family friendly

  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 62.50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 30 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 10 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Urban Hotel Ndola
Urban Ndola
The Urban Hotel
The Urban Hotel Ndola Hotel
The Urban Hotel Ndola Ndola
The Urban Hotel Ndola Hotel Ndola

The Urban Hotel Ndola Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 66 reviews
Rating 8 - Good. 22 out of 66 reviews
Rating 6 - Okay. 7 out of 66 reviews
Rating 4 - Poor. 5 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Happy Customer!

Very nice Ndola Hotel! A/C was marvelous! The people were 100% cooperative and available. Morning breakfast is the best I have ever seen!!! It is now the ONLY hotel I would ever stay in Ndola! :)
Stayed 2 nights in Dec 2024

10/10 Excellent

Nampito

Liked: Cleanliness
Great stay
Stayed 1 night in Jan 2025

8/10 Good

Boris

Business traveler
Liked: Staff & service, property conditions & facilities
Decent breakfast included. Good safe location.
Stayed 4 nights in Oct 2024

10/10 Excellent

Passmore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jean-Claude, Bunia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place for vacation
Stayed 1 night in Oct 2024

10/10 Excellent

Salomon, walvisbay

Liked: Cleanliness, staff & service, property conditions & facilities
All is well
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted each morning with a spectacular sunrise from my window. The buffet breakfast was great. As a Brit living in the US, I miss proper bacon and decent tea. This hotel provided both. Basically, breakfast was everything you need to have a full English breakfast plus continental options including fruit and salad. Zambia is currently struggling with rolling blackouts (in excess of 18 hours a day) but the hotel has backup power and so power was always available. The wifi was generally good except during parts of the power outage periods. The staff were very friendly and helpful. The dinner menu was good and affordable (about $15 to $20). At $71 per night including breakfast and wifi, there's nothing to complain about.
Stayed 14 nights in Sep 2024

10/10 Excellent

Gary

Stayed 1 night in Aug 2024

10/10 Excellent

Susuana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2024

4/10 Poor

Mpande

Liked: Staff & service
No elevator. No in room phone. Small shower. Water floods in sink and in shower
Stayed 1 night in Aug 2024

10/10 Excellent

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needs to improve on the safety of residents, the emergency door was always opened , and anyone even non-resident can have access the corridor leading to the rooms.
Stayed 4 nights in Aug 2024

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jul 2024

4/10 Poor

Timothy

Stayed 2 nights in Jul 2024

4/10 Poor

Rushil

Stayed 1 night in Jul 2024

10/10 Excellent

musumba

Stayed 1 night in Jun 2024

6/10 Okay

Viktor

Liked: Cleanliness
Not enough lighting in the room due to some burbs not working
Stayed 1 night in Jun 2024

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NDOLA VISIT

pleasure stay in central of Ndola Town. KAFUBU MALL Just cross the road. The Restaurant very expedite. The breakfast various .
Stayed 2 nights in May 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
My 4th visit to the Urban from Canada...Great food,very clean ,friendly staff & affordable Uncle Ken :)
Stayed 12 nights in Apr 2024

10/10 Excellent

Manyoni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Merveil

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT STAFF
Stayed 9 nights in Jan 2024

6/10 Okay

Owen

My stay

Place looks a bit old and needs a face lift. Food is too expensive. Options for breakfast are limited.
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Traveled with family
Liked: Staff & service

Ok, but wouldn't stay there again

Good location easy access to places we need to visit, hotel is a bit out dated, floors need re-doing throughout the hotel, rooms need to be updated and deep cleaned, Bar closes at 10pm, breakfast is ok but very basic, staff are very friendly and helpful Hotel tried to charge us for the room on leaving even though its been booked and paid via Hotels.com very stressful time took about an hour to sort out
Stayed 2 nights in Dec 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always liked the location
Stayed 1 night in Aug 2023