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Best Western Patagonia

3.5 star property

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Photo gallery for Best Western Patagonia

Exterior
Standard Room, 2 Twin Beds, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, laptop workspace
Exterior
Check-in/check-out kiosk
Check-in/check-out kiosk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Laundry
  • 24/7 front desk
  • Breakfast included
  • Parking included

Explore the area

Map
Huerto 282 Lote 11 Ruta 9, Natales, Magallanes y Antartica Chilena, 6161278
  • Costanera
    ‪3 min drive‬
  • Mirador Cerro Dorotea
    ‪3 min drive‬
  • Puerto Natales Casino
    ‪4 min drive‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Ocean View

Standard Room, 2 Twin Beds, Non Smoking, Ocean View | View from room

Standard Room, 2 Twin Beds, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking, Ocean View

Standard Room, 3 Twin Beds, Non Smoking, Ocean View | View from room

Standard Room, 3 Twin Beds, Non Smoking, Ocean View

  • Ocean view
  • 172 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About this property

Best Western Patagonia

3.5-star Natales hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a sauna. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and concierge services. Change of towels is available on request.
Best Western Patagonia offers 34 accommodations with safes and hair dryers. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Patagonia features 2 hot tubs and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers tour/ticket assistance, a garden, and coffee/tea in a common area. Complimentary self parking is available on site.

Best Western Patagonia is a smoke-free property.

A complimentary buffet breakfast is served each morning between 5:30 AM and 10:00 AM. A complimentary manager's reception is offered on select days.
Borde Glaciar - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 5:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • Borde Glaciar

Things to do

  • 2 hot tubs
  • Ecotours
  • Hiking/biking trails
  • Sauna
  • Spelunking

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in room
  • Doorbell and phone notification
  • Grab bar near toilet (28 inches high)
  • Handrails in stairways (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (28 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2019
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 1 2025 to September 15 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Sauna
  • Hot tub
The property is closed during June, July, and August.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Hot tub fee: CLP 40000 per accommodation, per night
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Laundry fee: CLP 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Best Western Patagonia Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 37 reviews
Rating 8 - Good. 5 out of 37 reviews
Rating 6 - Okay. 4 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 2 out of 37 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Stayed 1 night in Jan 2025

10/10 Excellent

Daryl L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were excellent. Restaurant was very good. Only small critique was neighboring property was trashy. Best Western property was well maintained.
Stayed 1 night in Jan 2025

10/10 Excellent

Sassan

Stayed 2 nights in Jan 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely and the bed was very comfortable!
Stayed 1 night in Jan 2025

10/10 Excellent

Lama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Restaurant is good. The driveway from the main road to the hotel is gravel and frankly atrocious. Cab drivers hated it.
Stayed 1 night in Dec 2024

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Robert

Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth Marie

Traveled with family
Liked: Amenities
Very nice rooms with comfortable beds. The staff was very helpful and kind. The food was fine, not spectacular, but good. My only minor complaint was that our room was next to the stairs and it was very loud when people would come up/down. However, this didn't really bother our sleep. It is out of town, but it was super easy to get a cab/uber and was walkable in nice weather. But being out of town meant a quiet hotel with an amazing view.
Stayed 4 nights in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with amazing staff

Great stay just outside Puerto Natales. Staff are amazing, so helpful. We left bags when doing the W trek. Room was great overlooking the lake.
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel just outside Puerto Natales

Great hotel just outside town. The staff are very helpful, and even gave us a welcome drink!
Stayed 1 night in Nov 2024

8/10 Good

Sadik, Sao Mamede de Infesta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with excellent view to the lake and reasonable parking (unpaved road), closed to Ruta 9. Staff were very friendly. Public areas were ample and well kept. Would give 5*, but in my room there was no hot water in the shower...
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is awesome, they helped me out extending the checkout and stored my luggage when I needed to lunch after checkout. You could enjoy a walk from hotel to the downtown for about 25 minutes
Stayed 3 nights in Oct 2024

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Couple of miles out of town with ZERO signage, which is ok but very hard to location (find the turn off) and almost impossible at night. Not available on google maps or Apple. Staff friendly and spoke English. Breakfast limited and below other hotels in area. Room clean and WiFi good.
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Stayed 1 night in Mar 2024

2/10 Terrible

Kara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible road into hotel. Staff very rude and don't trust them. Souvenir wine glass stolen from room and front staff said it was our problem. Didn't want to even try to find. Unsafe feeling. Do not recommend this place.
Stayed 5 nights in Feb 2024

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time there.
Stayed 4 nights in Jan 2024

8/10 Good

Harish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was very beautiful. We had to drive on a dirt road for a good distance to get to the main road and the ride was bumpy. The road to the property needs to be tarred for ease of accesss. The staff was friendly and helpful.
Stayed 2 nights in Nov 2023

2/10 Terrible

Stuart

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I typically don't leave negative reviews, however I this one is warranted. We booked this hotel as a bit of a splurge to celebrate the end of our hike in Patagonia. One big selling point was thay they had hot tubs which would have been very welcome after spending a week on the trail. When we arrived, we were very much looking forqard to getting a shower. Unfortubstely there was no hot water. We also found that our double room had two single beds. When we address these issues with the staff they did nothing to help. I can understand that they aren't plumbers and can't fix the water on a whim, however when I inquired about getting a cold shower then jumping in the hot tubs they wanted to charge an additional $35000 CLP and said it woukd take at least an hour to get the hot tubs running. It was a frustrating experience. The good is that the facilities are new and modern and the rooms have a great view. Unfortunately the staff weren't as nice as the hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La mejor opción de hospedaje

Excelente servicio, limpieza, personal muy amable, sin duda regresamos
Stayed 1 night in Nov 2024

6/10 Okay

RICARDO, PUERTO VALLARTA

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El personal de recepción pésimo salvo el chico nuevo...no les importa si tienes alguna necesidad o servicio contratado..si no les interesa atenderte les importa nada
Stayed 6 nights in Oct 2024

10/10 Excellent

CID F

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024