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The Capitol Hotel Downtown, Ascend Hotel Collection

3.0 star property

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Photo gallery for The Capitol Hotel Downtown, Ascend Hotel Collection

Lobby
Interior
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Exterior
Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
711 Union Street, Nashville, TN, 37219
  • Ryman Auditorium
    ‪9 min walk‬
  • Bridgestone Arena
    ‪9 min walk‬
  • Nissan Stadium
    ‪19 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking

  • 310 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

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About this property

The Capitol Hotel Downtown, Ascend Hotel Collection

Hotel in Downtown Nashville
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking.
The Capitol Hotel Downtown, Ascend Hotel Collection offers 100 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and limo/town car service. This business-friendly hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Capitol Hotel Downtown, Ascend Hotel Collection has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 10:00 AM.
Craft Bar and Bistro - This cocktail bar serves dinner and light fare. Guests can enjoy drinks at the bar.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 30 per day)
  • Limited onsite parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: USD 30.00 per day
  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

The Capitol Hotel Downtown, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 338 out of 1052 reviews
Rating 8 - Good. 312 out of 1052 reviews
Rating 6 - Okay. 222 out of 1052 reviews
Rating 4 - Poor. 102 out of 1052 reviews
Rating 2 - Terrible. 78 out of 1052 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was fantastic from the folks working the lobby to the housekeeping staff and the valet. The place was very clean however the room was pretty run down. The shower had very little water pressure and the shower head was barely attached. The beds were like sleeping on a pool table and the TV remote barely worked. Overall I would stay there again in a pinch as the location is very convenient but the property is in bad need of some rehab.
Stayed 3 nights in Feb 2025

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Kate

Stayed 3 nights in Feb 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. You can easily walk to Broadway and either get something to eat or have drinks and listen to the bands.
Stayed 3 nights in Feb 2025

4/10 Poor

April

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Angie, Chattanooga

Traveled with family
Liked: Cleanliness, staff & service
This property is nice and clean and staff was wonderful… but basically a motel, outside room entrance… a non smoking “hotel”, but smoking in places not allowed. Breakfast was good… but I would not have stayed here alone.
Stayed 1 night in Jan 2025

2/10 Terrible

Nancy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in and checked out within 10 minutes. Ended up booking another hotel nearby. This “hotel” is more like a motel and Is valet only but they parked it in a public parking garage across the street. When we checked out the room, the bathroom had bloody toilet paper in it. Felt very unsafe.
Stayed 1 night in Jan 2025

10/10 Excellent

Tegsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was 2 blocks from the areas I wanted to go. Very nice and comfortable. Really liked it there
Stayed 1 night in Jan 2025

6/10 Okay

Paul

Disliked: Staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2025

6/10 Okay

Kenneth

Stayed 3 nights in Jan 2025

10/10 Excellent

Alyssa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located easily. Quiet and super clean. The breakfast was top notch! Will stay here again
Stayed 1 night in Jan 2025

6/10 Okay

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Kerstan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place

Wonderful service will stay again
Stayed 3 nights in Jan 2025

4/10 Poor

Emily

We purchased the travel insurance just in case. Check in time was 3, but at 1:30 when we were stuck on the road due to weather and unable to make it in, it says our check in had begun and we couldn’t change our reservation. Very disappointed.
Stayed 1 night in Jan 2025

4/10 Poor

Kari

Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

James

Stayed 2 nights in Dec 2024

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean recent reno.. more of a motel than hotel but thats fine the price was well worth it
Stayed 1 night in Jan 2025

8/10 Good

ricky

Stayed 1 night in Dec 2024

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not free
Stayed 1 night in Jan 2025

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very cute and much closer to the attractions I was there for (Country Music Hall of Fame, Broadway) which was nice. Also it was really to get on and off the highway which I needed to do daily while I was there, so that was pleasant! (I'm not one for driving in cities). The parking lot was under construction so that was a hassle the first night, but was fine to manage after that. I thought expedia said parking was included so I was a bit surprised when it was $30 a night for parking AND valet only, so that was disappointing. But my room was nice, super clean, and the staff was SO FRIENDLY and helpful! I would definitely consider staying there again!
Stayed 3 nights in Dec 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Margaret

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The hotel is generally fine and was reasonably priced. The rooms open into the outdoors, so there is noise from outside the hotel overnight, which was a bit loud.
Stayed 2 nights in Dec 2024

6/10 Okay

Barbara

Traveled with family
dated and the hallways are not good
Stayed 4 nights in Dec 2024