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The Capitol Hotel Downtown, Ascend Hotel Collection

3.0 star property

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Photo gallery for The Capitol Hotel Downtown, Ascend Hotel Collection

Lobby
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Interior
Fitness facility
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
711 Union Street, Nashville, TN, 37219
  • Ryman Auditorium
    ‪8 min walk‬
  • Bridgestone Arena
    ‪8 min walk‬
  • Nissan Stadium
    ‪17 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking

  • 310 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

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About this property

The Capitol Hotel Downtown, Ascend Hotel Collection

Hotel in Downtown Nashville
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking.
The Capitol Hotel Downtown, Ascend Hotel Collection offers 100 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and limo/town car service. This business-friendly hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Capitol Hotel Downtown, Ascend Hotel Collection has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 10:00 AM.
Craft Bar and Bistro - This cocktail bar serves dinner and light fare. Guests can enjoy drinks at the bar.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 30 per day)
  • Limited onsite parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: USD 30.00 per day
  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

The Capitol Hotel Downtown, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 348 out of 1073 reviews
Rating 8 - Good. 319 out of 1073 reviews
Rating 6 - Okay. 219 out of 1073 reviews
Rating 4 - Poor. 102 out of 1073 reviews
Rating 2 - Terrible. 84 out of 1073 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

roberto

Business traveler
They told me the room was ready and gave me the key. Once I got to the door room service was still cleaning the room and wasn’t going to be ready for another 2 hours. The bathroom shower only had a curtain. Not so useful floor got really wet and I almost slip and fell. Bathroom was not safe with all the water.
Stayed 2 nights in Mar 2025

6/10 Okay

Andrea

Traveled with group
Liked: Staff & service

It’s ok

Not terrible, but not great. Old with some updates. This is a motel, not a hotel. Walls are paper thin, we could hear everything and everyone. Rooms are small, plugs are limited (no usb ports), bathroom was not clean. Beds were good and the blanket on them was very comfy, I’d totally buy one if I could. Lol! Walk to Broadway was easy. All Staff was super nice! I did not eat breakfast or use any of the other accommodations. I wish there would have been a do not disturb sign to put on the door for housekeeping. It was ok for 2 nights.
Stayed 2 nights in Mar 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service and location

Great location,quick and efficient valet parking. I dropped my glasses without realizing it and Jeffrey Bordeen staff member, found it, figured out whose it was and returned it to me, all the while being extremely pleasant
Stayed 1 night in Mar 2025

8/10 Good

Rachel

Stayed 1 night in Mar 2025

6/10 Okay

Josh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

JUNI

Traveled with family
It’s an outdated property. The staff is nice - but the hotel itself is outdated. Entry to the rooms is strange - you’ve got to go outside to go to your room. It’s like a motel in that respect. Our room layout was bizarre. Specifically, the door to the bathroom wouldn’t close all the way. It’s an average hotel and I’m surprised it’s on Expedia
Stayed 1 night in Mar 2025

6/10 Okay

andrew

Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

DAVID

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient to Broadway. Room was clean with a big bathroom, the the sink faucet was loose and the shower faucet just spun in circles. It took a while to figure out how to get hot water. Other than that, can't beat it for the price.
Stayed 1 night in Mar 2025

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities
Great location! It is more of a motel than a hotel which I didn’t know when booking. I did appreciate they had a security guard working in the night which I liked when arriving home from an evening of Nashville fun and having to walk through a parking garage. The bar area is fun and they have live music. A nice budget friendly option so close to TPAC and Broadway!
Stayed 2 nights in Mar 2025

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheer time

Stayed 3 nights in Mar 2025

4/10 Poor

Tyrone

Business traveler
Disliked: Staff & service
involving the front desk supervisor, Cory Chester. I was subjected to unprovoked verbal abuse, including profanity and violent threats, which is completely unacceptable and deeply concerning. Never in my life have I encountered such behavior from a hotel employee, let alone at a Choice Hotel property. This level of rudeness, aggression, and harassment is entirely unwarranted and unprofessional.
Stayed 1 night in Mar 2025

2/10 Terrible

Heather

Stayed 2 nights in Mar 2025

8/10 Good

Todd

Stayed 3 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Feb 2025

4/10 Poor

Debra J

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel did not match his pictures. It was more of a motel. A lot of guests made a lot of noise late at night without any interference from the staff.
Stayed 3 nights in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CONVENIENT Location

Great breakfast, amazing customer service, free shuttle to airport and nearby attractions
Stayed 1 night in Jan 2025

6/10 Okay

KRYSTAL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good trip overall

Good location - i was unaware there was no hotel parking. You can either park in a parking garage for 45 a night or pay for valet parking at the hotel for 30 a night. All the employees were very friendly and the room was clean and comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Geri

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

JoAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Gentleman that checked me in was very nice. The breakfast was next to my room so that made it convenient. Publix is also close so I walked over for some things. I don’t realize it’s a motel though. Everything was good though.
Stayed 1 night in Feb 2025

6/10 Okay

Alfredo

Business traveler
Liked: Cleanliness, staff & service, amenities
Was not aware this was an outdoor rooms property (no pictures on Expedia showing the hallways). Having to go outside to an elevator and outdoor hallways to find your room in freezing and below freezing temperatures was absolutely awful. I wouldnt mind it in fair weather conditions but being I traveled during a winter storm it caught me off guard.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walkable to broadway
Stayed 1 night in Feb 2025