Ratings based on 1,721 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
This hotel had great ratings on Expedia but that wasn’t my experience. Checking in at 1130pm, the staff wasn’t rude but was far from pleasant. She made a few comments that were questionable and that started my experience.
I booked a king bed and received two doubles. The room had an overwhelming smell of musk and dampness. The carpets had not been vacuumed. Spots on the walls, tables, ceiling and the sheets so wrinkled it looked like someone else slept in both beds. The bathroom floors were sticky.
When I requested a different room I was told they were booked. This was a different woman who seemed annoyed at my request.
Overall, I booked a room that I didn’t receive. The place smelled horrible and inside has not been renovated.
The only extra star is for the lady who said good morning and was quite pleasant upon checking out.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by Executive Manager, Hotel Management
Dear Kimbra, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager
by A verified traveler
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Executive Manager, Hotel Management
Dear Indira, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager
by A verified traveler
Posted Apr 16, 2024 on Expedia
Everything was very nice & clean. There was hardly any water pressure in the shower
Comment from Hotel Management
Apr 17, 2024 by Executive Manager, Hotel Management
Dear Heidi, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. It is good to read that you loved our spotless property. We value your comments regarding the shower and have shared your comments with our maintenance teams. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager
by A verified traveler
Posted Apr 15, 2024 on Expedia
It's ok to stay couple days
Comment from Hotel Management
Apr 16, 2024 by Executive Manager, Hotel Management
Dear Ipek, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. We're thrilled that you loved our hotel and appreciate you recommending us. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Very clean, very convenient to restaurants,
Comment from Hotel Management
Apr 15, 2024 by Executive Manager, Hotel Management
Dear Lieanne, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was close to the restaurants in Nashville, and it is also great to read you loved our spotless property! Thank you again, and we hope to see you again soon.Ms. RB, Executive Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Very convenient to the airport. A gas station right across the street. A spacious room with a small eating area with a table, two chairs, microwave and refrigerator.
Comment from Hotel Management
Apr 16, 2024 by Executive Manager, Hotel Management
Dear Barbara, Thank you for including Alexis Inn & Suites Nashville Airport in your travel plans! We enjoyed your kind comments about our convenient location close to the airport and many other places of interest. It is also great to know you loved our excellent accommodations. Thank you for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Nashville!Ms. RB, Executive Manager
by A verified traveler
Posted Apr 13, 2024 on Expedia
Staff were friendly and helpful
Room was clean and quiet
Wonderful stay
Comment from Hotel Management
Apr 14, 2024 by Executive Manager, Hotel Management
Dear Cary, Thank you for the kind review! It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we appreciate your compliments. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager
by A verified traveler
Posted Apr 11, 2024 on Expedia
Great stay
Comment from Hotel Management
Apr 12, 2024 by Executive Manager, Hotel Management
Dear Richard, Thank you for the kind review! It is always a pleasure to hear from our guests. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager
by A verified traveler
Posted Apr 10, 2024 on Expedia
Conveniently located and within decent driving distance to downtown.
Comment from Hotel Management
Apr 11, 2024 by Executive Manager, Hotel Management
Dear Ashleigh, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was convenient for your needs and close to all the points of interest! It was a pleasure to have you as our guest, and we hope to see you again soon.Ms. RB, Executive Manager