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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Indoor pool
Exterior
Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
3501 Mallory Lane, Franklin, TN, 37067
  • Aspen Grove Park
    13 min walk
  • CoolSprings Galleria
    3 min drive
  • The Factory
    5 min drive
  • Nashville, TN (BNA-Nashville Intl.)
    23 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

  • 490 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

  • 787 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, Multiple Beds

  • 563 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

  • 429 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 340 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

  • 533 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

  • 543 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Staybridge Suites Nashville - Franklin, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.6 out of 5, Wonderful, (454)
The price is $115
per night
$136 total
includes taxes & fees
Dec 12 - Dec 13
Staybridge Suites Nashville - Franklin, an IHG Hotel

About this property

Hyatt House Nashville/Franklin/Cool Springs

Franklin hotel close to CoolSprings Galleria
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, a meeting room, and coworking spaces. This Art Deco hotel also offers an indoor pool, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.

Hyatt House Nashville/Franklin/Cool Springs is a smoke-free property.

A complimentary self-serve breakfast is served between 6:30 AM and 8:30 AM on weekdays.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 886 out of 1118 reviews" "
Rating 8 - Good. 135 out of 1118 reviews" "
Rating 6 - Okay. 41 out of 1118 reviews" "
Rating 4 - Poor. 18 out of 1118 reviews" "
Rating 2 - Terrible. 38 out of 1118 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gasper

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price just an 15 min uber ride to downtown
Stayed 1 night in Aug 2024

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Traveled with family
Abc
Stayed 1 night in Aug 2024

8/10 Good

Keona

Traveled with partner
Liked: Cleanliness, staff & service
👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Power outage issues were resolved then the suite was very nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility with good service!
Stayed 1 night in Aug 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very very very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Jana, Madison

Liked: Cleanliness, property conditions & facilities
We liked the convenience of having a spacious room with sofa and kitchen.
Stayed 1 night in Aug 2024

10/10 Excellent

Early

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Aug 2024

4/10 Poor

Chris

Stayed 1 night in Aug 2024

10/10 Excellent

Steven, Carol Stream

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Many restaurant options.
Stayed 1 night in Apr 2024

10/10 Excellent

Valeri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a multi-bed suite. Was perfect for our family of five. Felt very spacious. Awesome patio off the lobby with fire pits and yard games. Will be our go-to when coming through Nashville.
Stayed 1 night in Aug 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, large room. Felt safe walking to get supper at a restaurant 2 blocks away. Friendly staff. No problems whatsoever. Will stay here again!
Stayed 1 night in Aug 2024

10/10 Excellent

Darlene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$
Stayed 1 night in Aug 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay just for 1 night! Quiet property, clean and comfy after a long day of driving. Excellent stay, would for sure book again!
Stayed 1 night in Aug 2024

10/10 Excellent

Mark, Elkhart

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel. Uber to downtown was $30 on avg. Will stay here again.
Stayed 3 nights in Aug 2024

2/10 Terrible

Maria

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Worst stay ever!
I’ve stayed at this hotel many times in the last three years and it was always great. This time was a nightmare. They gave our 2 queen bed room away and assigned us a king bed suite on the LL with no cell service and broken lock. Then they moved us to a regular king size room when what we needed was 2 beds. They tried to say it was an upgrade to have some members of our party sleep on the couch unless they expected all of us to sleep in the king bed. They claimed they were going to move us to right room the second night but manager was not there in the morning and we were told our room would be moved when he arrived but we had a 10am appt so had to leave. I guess they wanted us to cancel all our plans waiting on manager then clerk at check out tried to claim we refused to move to try and not reimburse us for first night. When we finally got back to hotel at end of night our keys didn’t work and they couldn’t make us new keys until clerk figured out someone had checked us out of the room without moving our room? This hotel was horribly managed. I want the previous manager back, she was a treasure. I have several booked for May and am thinking whether it’s worth the headaches the incompetence caused. To boot housekeeping knocked on our door sometime after 8am so if you are planning to sleep in you better put up the do not disturb sign. They also don’t clean the rooms which is something hotels everywhere are getting away with post Covid. More profits for them.
Stayed 3 nights in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Had to wait for room
Check in was supposed to be at 3pm but we had to wait for over 30 minutes due to a late check out. Room was great but frustrating to wait for room after check in time
Stayed 1 night in Aug 2024

10/10 Excellent

Bradley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ive stayed at bar none, I've stayed at alot. Breakfast is amazing, beds are comfy rooms are great.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2024

6/10 Okay

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was convenient for families. Property was dirty.
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Just Keep Going Back
We have stayed at this property every year for the past four years of this business trip. We keep going back because of the comfortable beds and the full kitchen feel. It is also centrally located to many places in town I have to go.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ingrid, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel was the mattress and pillows. I have a bad back and neck, and most hotels with the hilton line have the worst mattresses and pillows that I struggle to sleep comfortable but this particular hotel is the best Ive slept in many years of trave...even to Vegas strip casinsos not this comfortable! So that says something!
Stayed 1 night in Aug 2024