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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

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Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Coffee/tea maker
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

Map
3501 Mallory Lane, Franklin, TN, 37067
  • Aspen Grove Park
    ‪13 min walk‬
  • CoolSprings Galleria
    ‪3 min drive‬
  • The Factory
    ‪5 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(9 reviews)
  • 490 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 787 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(79 reviews)
  • 563 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(28 reviews)
  • 429 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(66 reviews)
  • 340 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(21 reviews)
  • 533 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.0 out of 10
Very good
(4 reviews)
  • 543 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

8.6 out of 10
Excellent
(12 reviews)
  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Staybridge Suites Nashville - Franklin, an IHG Hotel

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (491)
The price is $130
per night
$153 total
includes taxes & fees
Feb 19 - Feb 20
Staybridge Suites Nashville - Franklin, an IHG Hotel

About this property

Hyatt House Nashville/Franklin/Cool Springs

Franklin hotel close to CoolSprings Galleria
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, a meeting room, and coworking spaces. This Art Deco hotel also offers an indoor pool, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.

Hyatt House Nashville/Franklin/Cool Springs is a smoke-free property.

A complimentary self-serve breakfast is served between 6:30 AM and 8:30 AM on weekdays.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 795 out of 1004 reviews
Rating 8 - Good. 124 out of 1004 reviews
Rating 6 - Okay. 36 out of 1004 reviews
Rating 4 - Poor. 14 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 8 times in the last year. We love it!
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Lynn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was wonderful. The cleaning staff did not touch any of my belongings. It was a very enjoyable stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new development area. Multiple restaurants within walking distance. Short drive to the Lovely Town of Franklin . A 30-40 Min. Drive to Nashville.
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night out in Franklin
Very clean and quiet...super comfortable....staff was on their game
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nash
Nice place, convenient and good customer service .
Stayed 2 nights in Oct 2024

8/10 Good

Sally

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Glenn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Felt right at home. Spacious rooms and love th patio area.
Stayed 4 nights in Oct 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great service, clean room, easy to get to restaurants and Nashville, and the breakfast was delicious
Stayed 3 nights in Oct 2024

2/10 Terrible

Caleb

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hello, we arrived at your facility on Friday night. Saturday morning when we woke up we tried pulling the shade up to look out the window. The shade fell down. It was hanging on by blue masking tape. Caleb went to the front desk to tell them, and the guy had said that when we were out and about they would have it fixed. When we arrived back at 4pm on Saturday, they took the shade but had not fixed it. Caleb went to the front counter to tell them because we had no privacy out of the windows. They said they would send their maintenance man in. When he walked in, he pulled the back shade down because it wouldn’t budge and it felt on HIS head. Your worker. He then hung it up and told us not to pull on it. We left the shade down for the remainder of our stay. When we woke up to start packing my (Kaytee) shoes were under the window. I bent over to pack my shoes and your whole window shade with the huge heavy rod came falling down on my head. I called Caleb who was packing the car and asked him to stop at the front desk AGAIN. This would be the third time that we had to mention it to someone. Our children could have been hurt if they were there. The front desk said we could talk to the manager. She was very nice and sweet to us, and we appreciated it. She refunded 1 night stay, which is fair. I think the whole stay should have been refunded. The shade rod had screws sticking out of it that could have pierced my head. 10-20-2024
Stayed 2 nights in Oct 2024

8/10 Good

Debora

Stayed 3 nights in Sep 2024

10/10 Excellent

Blanca, Porter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel conveniently located in downtown Nashville. Very beautiful and clean with a very friendly staff. Loved it and would absolutely return again!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Katlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the checkout counter was super nice! He acknowledged our daughter’s birthday and gave us suggestions for food and fun! Will definitely book again. The room was way bigger than expected and very clean. Everything has been well stocked. It’s been kid friendly so far.
Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Another great stay here, we stay here every couple of months. Perfect location along with being a great hotel. The rooms have decent size kitchens, as well.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeanice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, and very clean, I will definitely stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Daren and Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, property very clean.
Stayed 2 nights in Oct 2024

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The shower door in our room was incredibly difficult to open. My wife couldn’t do it and I had trouble. Fortunately, the day clerk Becky was very accommodating and allowed us to switch rooms to a kitchenette at no cost. The pool was clean and very refreshing. The bartender was incredibly friendly and the drinks were strong. The bar claimed to have a kitchen but it was closed all 3 nights we were there which was disappointing but there were plenty of restaurants nearby. Breakfast was pretty good. The outside deck was VERY nice with several fireplaces and grills to cook on if you desired.
Stayed 3 nights in Oct 2024

10/10 Excellent

SHERRY ANNE

From start to finish the accommodations were excellent!
Stayed 6 nights in Oct 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Alyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, easy check in, friendly staff!!!
Stayed 1 night in Oct 2024

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a fantastic location and extremely clean. The room was spacious and comfortable. The beds were comfortable and the walk-in shower was wonderful. My only complaint was the breakfast. The food selection was limited. The food that was available was soggy and/or cold. Overall, I enjoyed my stay and would not hesitate to stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Gemma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Great breakfast! Close to all shopping and dining and downtown!!!
Stayed 4 nights in Oct 2024

4/10 Poor

Donnie

Stayed 1 night in Sep 2024