Ratings based on 1,970 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 15, 2024 on Expedia
This is a magnificent facility but everything is expensive! Crazy expensive! There 2 days and 1 night and spent over $1200 for room, water park, and 3 meals for 2 adults and 2 children. Nothing is complimentary! Even pay $37 to self park.
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland.We are sorry to hear that the total of your stay was higher than expected - our team works hard to communicate all costs and fees prior to arrival and this includes our resort fee and parking. If you feel like you were overcharged, please let me know so I can look into this for you - nevertheless, I will be sure to communicate your feedback with my Front Office and hotel leadership team for future improvement.As a valued guest, we appreciate you taking the time to share your feedback.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Wonderful hotel. Close to the grand ole opry and shopping mall
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at the Gaylord Opryland Resort and Convention Center. I noticed that you did not leave any comments that were descriptively negative in your survey; however, you did indicate your experience was less than satisfactory in the scoring area of your response. Please accept our sincere apologies for any inconveniences you may have experienced. We take great pride in ensuring our guests’ satisfaction. Unfortunately, we did not meet your—or our own—expectations. Thank you again for your time and feedback, we hope to have an opportunity to change your last impression of our resort in the future.
by A verified traveler
Posted Apr 10, 2024 on Expedia
I LOVED the waterfall and the sound it makes
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 10, 2024 on Expedia
Gaylord is a beautiful hotel with lots of dining, some shopping and exceptional service. It never disappoints
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
by A verified traveler
Posted Apr 6, 2024 on Expedia
The ambiance was beautiful. There were so many places to go inside the hotel. My kids (ages 12 & 14) loved that they could explore the hotel. The rooms were clean and comfy. Easy parking. Lots of restaurants in hotel. People very nice. I didn’t like that the boat ride and Soundwaves admission was not included in guests package. In addition, at the soundwaves, there was not enough tubes for lazy river or water slides. Family definitely would go back.
Comment from Hotel Management
Apr 18, 2024 by Gaylord Customer Care, Hotel Management
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.