Ratings based on 776 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Carmel
Posted Apr 9, 2024 on Expedia
The hotel is clean, staff is nice and breakfast is good. The only complaint is that their toilet is so low and tiny it feels like toddlers’, and bathroom is small. If they can replace the toilets to normal height and adult size that’ll be good!
Comment from Hotel Management
Apr 9, 2024 by Hotel Manager, Hotel Management
Dear Lin,Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the amenities and hospitality based on your observations. I hope to welcome you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted Apr 8, 2024 on Expedia
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Comment from Hotel Management
Apr 8, 2024 by Hotel Manager, Hotel Management
Dear James,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager
by A verified traveler
Posted Apr 6, 2024 on Expedia
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Comment from Hotel Management
Apr 6, 2024 by Hotel Manager, Hotel Management
Dear Robert,Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager
by A verified traveler
Posted Apr 6, 2024 on Expedia
We had to wait for a front desk clerk. Otherwise, the property, while not amazing, was fine.
Comment from Hotel Management
Apr 6, 2024 by Hotel Manager, Hotel Management
Hello Merrilyl,Thanks for the stay and the feedback.Your comments are important for us.We will definitely work on your observations.You can expect a further improved stay next time.Please visit again. Sincerely,Hotel Manager.
by A verified traveler
Posted Apr 6, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Hotel Manager, Hotel Management
Dear William, Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
by A verified traveler
Posted Apr 5, 2024 on Expedia
Great location, comfortable beds. Good value
Comment from Hotel Management
Apr 6, 2024 by Hotel Manager, Hotel Management
Hello Dan,Thank you so much for the stay and the overall appreciation.We are highly inspired by your comments.Guest satisfaction is a special reward for our team.We are privileged to have guests like you.Please do visit us again.Sincerely,Hotel Manager
by A verified traveler
Posted Mar 28, 2024 on Expedia
Was fine
Comment from Hotel Management
Apr 1, 2024 by Hotel Manager, Hotel Management
Hello Vicki,Thanks for the stay and great feedback.It is truly encouraging to our entire team.We feel proud when we get such reviews and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager.
by A verified traveler
Posted Mar 23, 2024 on Expedia
Thanks
Comment from Hotel Management
Apr 1, 2024 by Hotel Manager, Hotel Management
Hello Jose,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.
by A verified traveler
Posted Mar 20, 2024 on Expedia
Very inconvenient, tiny bathrooms
Comment from Hotel Management
Mar 21, 2024 by Hotel Manager, Hotel Management
Dear Emmanuel,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager
by A verified traveler
Posted Mar 17, 2024 on Expedia
The room was clean as was the property overall but there was a very bad stale smell throughout. Also, would really be nice to have a fitness center!
Comment from Hotel Management
Mar 18, 2024 by Hotel Manager, Hotel Management
Dear Judi,Thank you for taking the time to share your feedback. We're pleased to hear that you found the room and property clean. Your comments regarding the stale smell have been noted, and we will address this issue to ensure a more pleasant environment for our guests. Additionally, we appreciate your suggestion regarding a fitness center and will consider it for future improvements. We hope to welcome you back soon for an even better experience.Sincerely, Hotel Manager