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Caption by Hyatt Downtown Nashville/The Gulch

3.0 star property

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Photo gallery for Caption by Hyatt Downtown Nashville/The Gulch

Exterior
Lobby
Hallway
Hypo-allergenic bedding, in-room safe, blackout drapes
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet friendly

Explore the area

Map
118 12th Avenue South, Nashville, TN, 37203
  • Broadway
    ‪9 min walk‬
  • Bridgestone Arena
    ‪11 min walk‬
  • Music City Center
    ‪14 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower

Room, 1 King Bed, Roll-in Shower | Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Roll-in Shower

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Deluxe Room, 1 King Bed (High Floor) | Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed (High Floor)

  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Corner

Deluxe Room, 1 King Bed with Sofa bed, Corner | Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed with Sofa bed, Corner

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

  • 296 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Deluxe Room, 2 Double Beds (High Floor) | Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds (High Floor)

  • 371 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed (High Floor)

  • 296 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (High Floor)

Room, 2 Double Beds (High Floor) | Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds (High Floor)

  • 296 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Deluxe Room, 2 Double Beds (High Floor) | Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds (High Floor)

  • 371 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Drury Plaza Hotel Nashville Downtown

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.9 out of 5, Exceptional, (3061)
$428 nightly
The price is $428 total
includes taxes & fees
Drury Plaza Hotel Nashville Downtown

About this property

Caption by Hyatt Downtown Nashville/The Gulch

3-star hotel in Downtown Nashville
This hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite.
Caption by Hyatt Downtown Nashville/The Gulch offers 210 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with cable channels. Bathrooms include showers and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and 3 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Nashville hotel also offers a fitness center, concierge services, and express check-in. Parking is available onsite for a surcharge.

Caption by Hyatt Downtown Nashville/The Gulch has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Caption by Hyatt Downtown Nashville/The Gulch has a restaurant on site.

Languages

Arabic, English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 40 for adults and USD 40 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 for adults and USD 40 for children
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Caption BY Hyatt Downtown Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel
Caption by Hyatt Downtown Nashville/The Gulch Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel Nashville

Caption by Hyatt Downtown Nashville/The Gulch Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 263 out of 378 reviews
Rating 8 - Good. 65 out of 378 reviews
Rating 6 - Okay. 32 out of 378 reviews
Rating 4 - Poor. 8 out of 378 reviews
Rating 2 - Terrible. 10 out of 378 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Timothy, Warrenton

Liked: Cleanliness, staff & service, property conditions & facilities
My understanding is the hotel was opened approx. December 2024 so everything was nice and new. Never found complimentary coffee in the lobby on any morning. pay/order at the bar. Hotel is situated between several roadways. I heard vehicle noise in the room day and night.
Stayed 3 nights in Mar 2025

6/10 Okay

Raquel

Liked: Room comfort
Disliked: Cleanliness, staff & service

Needs some work

When I got there, everybody was very nice and friendly. Room was nice the next morning I walked down and I hear the people at the desk talking badly about another customer loudly enough for everyone else to hear. My stay was from Friday until Monday my room never got cleaned. I had to ask them on Sunday if the maid could come and clean the room. She did but all she did was change out the trash and put a few towels did not put an extra toilet paper, which by Sunday night all the toilet paper was gone through. The picture provided was the lobby restrooms, which is unacceptable. Those should always be clean. And even Monday morning by 10 AM elevator floors were sticky and as you exit the first floor, there was some liquid spilled that had still not been cleaned up.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, unique, clean
Stayed 3 nights in Feb 2025

10/10 Excellent

Viral

Liked: Cleanliness, staff & service, property conditions & facilities
Property is good, location is good. Rooms were not cleaned properly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Josh, Birmingham

Stayed 1 night in Feb 2025

10/10 Excellent

Abby

Traveled with family
Very nice place
Stayed 2 nights in Mar 2025

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place safe everyone was very nice helpful
Stayed 4 nights in Feb 2025

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Honey moon

The room was nice looking. Bed was not comfortable. The lobby and bar area and elevators and halls too strong smell of air freshener, perfume, I'm sensitive to that. No room service or much of restaurant. Location was good.
Stayed 6 nights in Feb 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Miranda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel, valet services overpriced

I enjoyed my stay at Caption. Clean rooms, convenient location, nice front desk staff. I was not so happy about the Valet. The parking garage they use is serviced by Metropolis so if you have an account you will be charged because it scans your tag. On top of paying $60/night Valet I was also charged $42/night through the garage services. I was told it would be refunded within 3-5 business days it has now been 8 days. I’ve called twice now and still haven’t received my refund. Paying over $200 in parking fees is absolutely ridiculous. If you’re going to use a parking garage that charges then you should have the option to self park.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort

It was just for 1 night everything was nice and clean. Missing a remote to the tv i looked everywhere for it also tried to tell them this morning but it was busy and i was in a hurry to leave. Walls very thin heard whole conversations even someone coughing. Otherwise soft bed and felt clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to Broadway St. small room, but good for a limited stay. Staff was excellent!
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Cherrish

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect! What a beautiful hotel with exceptional staff! We enjoyed a scenic walk to Broadway, which was a reasonable distance. The area boasted great stores, restaurants, bars, and numerous attractions!
Stayed 2 nights in Feb 2025

6/10 Okay

simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

Stayed 4 nights in Feb 2025

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for business trips

The hotel's location was perfect for walking to restaurants and other hotels in the area. The grocery store near by was also a bonus! The entire building was clean and welcoming. The room was just the right size for my quick trip.
Stayed 2 nights in Feb 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lots of construction going on in the hotel. Comforter on bed was two sheets with mattress pad between.
Stayed 1 night in Feb 2025

10/10 Excellent

Maneesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, with large comfortable rooms
Stayed 1 night in Feb 2025

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Watch for added hidden charges

The lights are ridiculous . They turn off when you want them on entry. Won’t shut off when you want them off bathroom with glass door so light reflects in mirror right onto bed keeping us awake. Smells like smoke through vent. Air system won’t shut off and fan extremely noisy all night. Valet only parking not part of room and can’t add it to room bill. Instead cumbersome phone credit card system so you can’t request to get your car until you’ve entered all this info and they charge close to $70 for one night parking.
Stayed 1 night in Feb 2025

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Charles, Ponte Vedra Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Feb 2025