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Caption by Hyatt Downtown Nashville/The Gulch

3.0 star property

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Photo gallery for Caption by Hyatt Downtown Nashville/The Gulch

Terrace/patio
Lobby
1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes
Exterior
Room, 2 Double Beds (High Floor) | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet friendly

Explore the area

Map
118 12th Avenue South, Nashville, TN, 37203
  • Broadway
    ‪9 min walk‬
  • Bridgestone Arena
    ‪11 min walk‬
  • Music City Center
    ‪14 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower

Room, 1 King Bed, Roll-in Shower | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Roll-in Shower

10.0 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Deluxe Room, 1 King Bed (High Floor) | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Corner

Deluxe Room, 1 King Bed with Sofa bed, Corner | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed with Sofa bed, Corner

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 296 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Deluxe Room, 2 Double Beds (High Floor) | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds (High Floor)

  • 371 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(17 reviews)
  • 296 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (High Floor)

Room, 2 Double Beds (High Floor) | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds (High Floor)

7.6 out of 10
Good
(5 reviews)
  • 296 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds

  • 371 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Caption by Hyatt Downtown Nashville/The Gulch

3-star hotel in Downtown Nashville
This hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite.
Caption by Hyatt Downtown Nashville/The Gulch offers 210 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with cable channels. Bathrooms include showers and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and 3 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Nashville hotel also offers a fitness center, concierge services, and express check-in. Parking is available onsite for a surcharge.

Caption by Hyatt Downtown Nashville/The Gulch has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Caption by Hyatt Downtown Nashville/The Gulch has a restaurant on site.

Languages

Arabic, English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 40 for adults and USD 40 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 for adults and USD 40 for children
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Caption BY Hyatt Downtown Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel
Caption by Hyatt Downtown Nashville/The Gulch Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel Nashville

Caption by Hyatt Downtown Nashville/The Gulch Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 296 out of 422 reviews
Rating 8 - Good. 70 out of 422 reviews
Rating 6 - Okay. 34 out of 422 reviews
Rating 4 - Poor. 9 out of 422 reviews
Rating 2 - Terrible. 13 out of 422 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern and fun.
Stayed 1 night in Mar 2025

6/10 Okay

Amy

Our trip review

I appreciated the ease of check-in/check-out, and that they offered valet, 24/7. I didn't necessarily appreciate when my car was valeted, they decided to not only adjust the seat distance, but literally every aspect of the seat, radio station, and AC. The shower door handle on the inside was broken, so that was fun trying to close the door. The sink handle also kept falling off as well
Stayed 2 nights in Mar 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were excellent especially Kevin who was exceptionally helpful, accommodating and professional. He was a good balance to the younger staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area to do stuff
Stayed 2 nights in Mar 2025

4/10 Poor

Victor

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Pricey for small space

The valet parking was an added cost that was not included in the room price and added extra cost not covered. Room didn’t have a desk or table to work on Space was cramped
Stayed 2 nights in Mar 2025

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2025

4/10 Poor

Karen, Greenville

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got relocated due to a maintenance issue/overbooking on their end. It was extremely inconvenient and they did very little to make it right on their end. Disappointed on how they handled the entire situation. The hotel itself is quite nice; unfortunately it is not managed well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was in a "central" location. 10 minute walk to Broadway, Gulch shopping a couple of blocks away, handful of restaurants around the corner. Whole Foods down the street for items you may need.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay

Very nice…some construction still going on. Food that they offered was a little different. If they wan to serve food they need to pick more of easy comforting food. They really aren’t set up to be 5 star food rest. Need to be a little more back to just basics.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Jennifer, SASKATOON

Stayed 3 nights in Mar 2025

10/10 Excellent

Katelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing hotel I’ve stayed in!
Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Keayanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Everett

Stayed 2 nights in Mar 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our stay at the hotel and everyone was friendly and accommodating. Half a mile from downtown but with the hills we decided to do Lyft/uber
Stayed 3 nights in Mar 2025

8/10 Good

Jaroslaw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive parking.
Stayed 1 night in Mar 2025

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall rating would have been an excellent if it weren't for the fact that the fridge in our room still had food in from previous guest, no chips or pita bread with charcuterie board in the restaurant, just meat and cheese.(constructive criticism ) Otherwise hotel was great! Walkable to downtown, room was lovely would definitely consider staying there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Stayed 1 night in Mar 2025

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Charles J.

Traveled with partner
Liked: Amenities
Great location and quality
Stayed 1 night in Mar 2025