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ANA Crowne Plaza Narita by IHG

4.0 star property

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Photo gallery for ANA Crowne Plaza Narita by IHG

Experience the grandeur of our lobby, featuring a stunning skylight and comfortable seating areas.
Stunning church interior with a vaulted ceiling and large windows, featuring wooden pews and a prominent cross.
Relax by the pool surrounded by a curved glass ceiling and lounge chairs.
Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.
Enjoy meals and drinks in a welcoming outdoor space with comfortable seating and lush greenery.

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

Map
68 Horinouchi Narita Chiba, Narita, Chiba-ken, 261-0022
  • Sakura-no-Yama Hill
    ‪3 min drive‬
  • Narita Omotesando
    ‪6 min drive‬
  • Naritasan Shinshoji Temple
    ‪6 min drive‬
  • Tokyo (NRT-Narita Intl.)
    ‪5 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View) | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, 2 Double Beds (Airport View)

10.0 out of 10
Exceptional
(6 reviews)
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds (Airport View, High Floor)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Airport View, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room

8.6 out of 10
Excellent
(46 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed

7.4 out of 10
Good
(22 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed, Accessible

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (Forest View High Floor)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 Queen Bed (Forest View High Floor)

8.8 out of 10
Excellent
(18 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Airport View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed (Airport View)

8.0 out of 10
Very good
(11 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(18 reviews)
  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Forest View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Forest View)

7.8 out of 10
Good
(10 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (Forest View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 Queen Bed (Forest View)

8.0 out of 10
Very good
(23 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds (Forest View, High Floor)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Forest View, High Floor)

8.6 out of 10
Excellent
(20 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds (Forest View)

Junior Suite, 2 Twin Beds (Forest View) | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, 2 Twin Beds (Forest View)

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Twin Beds

8.2 out of 10
Very good
(25 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Airport View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Airport View)

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Airport View)

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Twin Beds (Airport View)

7.2 out of 10
Good
(5 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room (Upgraded)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room (Upgraded)

9.0 out of 10
Wonderful
(11 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

ANA Crowne Plaza Narita by IHG

4-star hotel in Horinouchi
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
ANA Crowne Plaza Narita by IHG offers 390 accommodations with safes and slippers. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, ANA Crowne Plaza Narita by IHG features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

6 meeting rooms are available. This business-friendly hotel also offers a health club, a sauna, and multilingual staff. A roundtrip airport shuttle is complimentary to guests at scheduled times. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

ANA Crowne Plaza Narita by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
レストランカフェ「セレース」 - Onsite restaurant.
鉄板焼「菜里多」 - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
スカイダイニング「彩風」 - Onsite cocktail bar. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:30 AM to 10:30 PM at scheduled times
  • Self parking on site (JPY 400 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • スカイダイニング「彩風」
  • レストランカフェ「セレース」
  • 鉄板焼「菜里多」

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: JPY 6050
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 6050
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 3000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 1500 for children
  • Self parking fee: JPY 400 per day
  • Early check-in fee: JPY 6050 (subject to availability)
  • Late check-out fee: JPY 6050 (subject to availability)
  • Rollaway bed fee: JPY 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Crowne Plaza Narita
ANA Narita Crowne Plaza
Crowne Plaza ANA Narita Hotel
Crowne Plaza ANA Hotel
Crowne Plaza ANA Hotel Narita
Crowne Plaza ANA Narita
Crowne Plaza Narita
Narita ANA Crowne Plaza
Narita Crowne Plaza
Crowne Plaza ANA
ANA Crowne Plaza Narita Hotel

ANA Crowne Plaza Narita by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1018 reviews
Rating 8 - Good. 248 out of 1018 reviews
Rating 6 - Okay. 108 out of 1018 reviews
Rating 4 - Poor. 58 out of 1018 reviews
Rating 2 - Terrible. 33 out of 1018 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Fahim

Traveled with family
Liked: Staff & service

Nice but can use some touch ups

Hotel location was very convenient to airport and the shuttle bus. However I would except more as far as service since resteraunt after 11pm had only few options. The room also looked out dated technology, I stayed in other hotels in Japan for around the same price but they had way more amenities and updated rooms.
Stayed 1 night in Apr 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overcharged for room - booked for two people and they added an additional single supplement of over $30 and tax of $52. So ended up costing about an extra $100 than was quoted when I booked the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Xiao Ming

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect but breakfast is close too early
Stayed 1 night in Apr 2025

10/10 Excellent

CATHERINE, Suisun

Stayed 3 nights in Apr 2025

6/10 Okay

Nadine

Traveled with partner
Disliked: Property conditions & facilities
Did you notice you can't specify smoking or non-smoking? That's not an oversight; any room could be either. It's up to fate whether or not there's been a smoker recently in your room. I didn't notice this when booking, and I can't stand smoking rooms. Luckily (?) I had a cold and couldn't really smell it, but my husband was bothered the whole time. I think a few guests ago it had been a smoker. You pay a high price for the convenience of an 'airport hotel' type stay. You will always be 20 minutes from anything, and the shuttles run more off schedule the later you get. It was very jarring after 1.5 weeks in Tokyo where every minute of delay gets reported. They've recently put very plush carpets in the hallways and rooms. This would seem like a good thing, but heavy suitcases sink into the carpet so it's difficult to roll them. Every buffet food item is a little off - too soft, too chewy, too cold, too bland. Restaurants and room service are overpriced for the convenience of not having to leave. Bathroom was showing the years - cracked tiles, weird dripping for 20 minutes after using the sink or flushing the toilet, that almond-ish stain on what was probably previously white surfaces. We were delayed checking in so the staff could do a "final clean check". I don't know what that was, since we found a used tobacco chew plug next to the bed. A comfy mattress and large room are the only nice parts I can think of. Get a Narita hotel and install Go app to taxi to your flight.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cheryl

Traveled with group, Traveled with partner
Liked: Amenities
This was our 1st hotel when we arrived in Japan & our last before we left to home. Great stay
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very quiet area.
Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Stayed 1 night in Apr 2025

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel for layover at Narita.

We were flying out of Narita. This was a good hotel with shuttle to airport. I was happy to see a king-size bed at a reasonable price.
Stayed 1 night in Apr 2025

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, very polite staff, easy to navigate and delicious food. Loved the shuttle bus.
Stayed 1 night in Apr 2025

10/10 Excellent

Sunny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility quiet and very hygienic and wonderful room service. Convenient Timetabled to and fro transportation by a luxury coach!
Stayed 3 nights in Apr 2025

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The restaurants on the 17th floor were completely booked and there is nothing walkable to eat. Our bathroom smelled of urine, but they were able to come in and clean it. The transportation services were good, though.
Stayed 1 night in Apr 2025

2/10 Terrible

JooHee

Disliked: Staff & service, property conditions & facilities, room comfort

Terribly rude frontdesk checkin staff-rude & stupi

The Japanese male staff at the checkin was terribly rude to yell at me by saying, "No refund" when I humorously mentioned on both sauna and 17th floor restaurant were all closed on both of my staying dates. He was not only extremely rude and stupid that ruined my supposedly good staying experience in my first time staying.
Stayed 1 night in Apr 2025

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here, as a tourist I was having trouble booking flights and hotels to match and with this hotel had many options available and last minute too. Very friendly compared to the other hotels we stayed at and convenient store inside for food. Took care of our baggage while we were out and put it up in our rooms for us. Also provided transportation to Narita Airport so if you need somewhere to go after narita, check out this hotel.
Stayed 1 night in Apr 2025

8/10 Good

ROGELIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The food is great
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room I stayed had a nice view of green forest and relaxing. Bed was comfortable and clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Wenge

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay to airport
Stayed 1 night in Apr 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
I recently had the opportunity to stay at ANA Crowne Plaza Narita, and unfortunately, my experience fell short of expectations. While the staff were courteous and the service adequate, the hotel's overall condition noticeably impacted my stay. The decor felt outdated and worn furnishings that seemed to have been untouched for decades. The room itself, although clean, lacked modern amenities and had an air of neglect. The bathroom fixtures were functional but clearly showing signs of age, with cracked tiles in the shower. While the location was convenient, and the staff tried their best to be accommodating, the hotel's dated appearance and need for refurbishment overshadowed its potential. A significant refresh is necessary to bring the hotel up to par with current hospitality standards.
Stayed 2 nights in Apr 2025

6/10 Okay

Christelle

Stayed 1 night in Apr 2025

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay by the airport, great shuttle.
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Venkatachalam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2025

10/10 Excellent

RAJENDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the Airport.
Stayed 1 night in Apr 2025