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ANA Crowne Plaza Narita by IHG

4.0 star property

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Photo gallery for ANA Crowne Plaza Narita by IHG

Interior
Indoor pool, sun loungers
Point of interest
Meeting facility
Junior Suite, 2 Double Beds (Airport View) | Premium bedding, down comforters, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Spa
  • Parking available
  • Housekeeping

Explore the area

Map
68 Horinouchi Narita Chiba, Narita, Chiba-ken, 261-0022
  • Omote-sandō
    ‪4 min drive‬
  • Sakura-no-Yama Hill
    ‪4 min drive‬
  • Naritasan Park
    ‪7 min drive‬
  • Tokyo (NRT-Narita Intl.)
    ‪7 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View) | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 2 Double Beds (Airport View)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds (Airport View High Floor)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Twin Beds (Airport View High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Forest View)

Suite, 1 Bedroom (Forest View) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (Forest View)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, in-room safe, desk

Standard Room

8.6 out of 10
Excellent
(44 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed

7.4 out of 10
Good
(18 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Accessible

Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (Forest View High Floor)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed (Forest View High Floor)

8.4 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Airport View)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed (Airport View)

8.8 out of 10
Excellent
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(13 reviews)
  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Forest View)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Twin Beds (Forest View)

7.8 out of 10
Good
(7 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (Forest View)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed (Forest View)

8.4 out of 10
Very good
(19 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds (Forest View High Floor)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Twin Beds (Forest View High Floor)

8.6 out of 10
Excellent
(18 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds (Forest View)

Junior Suite, 2 Twin Beds (Forest View) | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 2 Twin Beds (Forest View)

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Twin Beds

8.6 out of 10
Excellent
(19 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Airport View)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Twin Beds (Airport View)

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Airport View)

Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Twin Beds (Airport View)

7.2 out of 10
Good
(5 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, Multiple Beds (Forest View)

Junior Suite, Multiple Beds (Forest View) | Premium bedding, down comforters, in-room safe, desk

Junior Suite, Multiple Beds (Forest View)

  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room (Upgraded)

Premium bedding, down comforters, in-room safe, desk

Standard Room (Upgraded)

8.8 out of 10
Excellent
(10 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Hotel Nikko Narita

  • Pool
  • Free airport shuttle
  • Kids pool
  • Free WiFi
4.6 out of 5, Wonderful, (3097)
The price is $80
per night
$96 total
includes taxes & fees
Feb 21 - Feb 22
Hotel Nikko Narita

About this property

ANA Crowne Plaza Narita by IHG

4-star hotel in Horinouchi
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
ANA Crowne Plaza Narita by IHG offers 390 accommodations with safes and slippers. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, ANA Crowne Plaza Narita by IHG features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

6 meeting rooms are available. This business-friendly hotel also offers a health club, a sauna, and multilingual staff. A roundtrip airport shuttle is complimentary to guests at scheduled times. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

ANA Crowne Plaza Narita by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
レストランカフェ「セレース」 - Onsite restaurant.
鉄板焼「菜里多」 - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
スカイダイニング「彩風」 - Onsite cocktail bar. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:30 AM to 10:30 PM at scheduled times
  • Self parking on site (JPY 400 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • スカイダイニング「彩風」
  • レストランカフェ「セレース」
  • 鉄板焼「菜里多」

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: JPY 6050
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 6050
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 3000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 1500 for children
  • Self parking fee: JPY 400 per day
  • Early check-in fee: JPY 6050 (subject to availability)
  • Late check-out fee: JPY 6050 (subject to availability)
  • Rollaway bed fee: JPY 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Crowne Plaza Narita
ANA Narita Crowne Plaza
Crowne Plaza ANA Narita Hotel
Crowne Plaza ANA Hotel
Crowne Plaza ANA Hotel Narita
Crowne Plaza ANA Narita
Crowne Plaza Narita
Narita ANA Crowne Plaza
Narita Crowne Plaza
Crowne Plaza ANA
ANA Crowne Plaza Narita Hotel

ANA Crowne Plaza Narita by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1003 reviews
Rating 8 - Good. 267 out of 1003 reviews
Rating 6 - Okay. 100 out of 1003 reviews
Rating 4 - Poor. 56 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very sorry, but when Me and my friend went swimming on 10/31/24, the lady at the counter(swimming pool and spa facility) was very rude and unpleasant to us. We both didn't have a swimming cap, and so she got very annoyed with us and treated us harshly. We are paying customers(guests). Why scold us and treat us unkind because of no swimming caps?? Shameful on IHG!!
Stayed 6 nights in Oct 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were clean and the beds were comfortable. Convenient free shuttle to Narita airport. However, in desperate need of total refurbishment. Everything looks old and used.
Stayed 1 night in Nov 2024

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to the airport, room older but super clean and well maintained!
Stayed 1 night in Oct 2024

8/10 Good

ngaoa

Liked: Cleanliness, staff & service
Great if you want peace and quite.
Stayed 2 nights in Nov 2024

4/10 Poor

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The dining options were a very good buffet breakfast, reasonably priced and Lawson off the lobby. Fancy restaurant on top floor closed Tuesday & Wednesday. The shuttle bus was every hr. And less frequently shuttle to shopping mall. The beds were very hard and we could feel the wire springs. They came with very thin mattress covers but it didn’t help much. Beds rate as 0/10. Bathroom was clean and had a very big bath. We wouldn’t stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

H matheson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location from the airport. The free shuttle from Narita airport was on time and the bus was wonderful. Theres not much around the airport to explore. But there is a restaurant (the breakfast buffet is amazing!), a cafe, and a little market (like 7-11). Very friendly staff and clean rooms!
Stayed 1 night in Nov 2024

10/10 Excellent

Dingyuan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Will be stay again.
Stayed 1 night in Nov 2024

2/10 Terrible

Anthony

Disliked: Property conditions & facilities
Room was very old and beds, furniture, lighting way beyond their use by date. Will never go here again and would rather do the narita express and stay anywhere else
Stayed 1 night in Nov 2024

6/10 Okay

Virginie

Liked: Staff & service
Disliked: Property conditions & facilities
Need a bit of renovation, room very old fashion and looking
Stayed 1 night in Oct 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was Amazing and Very helpful, Great food from the restaurant, the rooms are cozy and spacious, there is a convenient store inside if you feel like getting a late-night snack/food or last-minute souvenirs as well as a Smoking room, and there are shuttle busses that are scheduled to come and take you back to the airport or the shopping mall. All in all, I enjoyed my stay here and will continue to book this place every time I come to Japan, and I would recommend this place to anyone staying in Narita, thank you to the staff at ANA Crowne Plaza Narita for your wonderful hospitality and I look forward to staying here again.
Stayed 1 night in Oct 2024

10/10 Excellent

TOMOHIRO

Business traveler
Stayed 1 night in Oct 2024

8/10 Good

Raj Krishna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 1 night in Oct 2024

8/10 Good

Eric

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel was clean and close to airport, regular shuttle service, they also have a great breakfast buffet, 24 hour room service and a 24 hour lawsons in the lobby
Stayed 1 night in Oct 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Rogelio

Stayed 1 night in Oct 2024

8/10 Good

Jillian

Liked: Staff & service
Just average. Needs an upgrade!
Stayed 2 nights in Oct 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for an overnight before flying out of Narita
Stayed 2 nights in Sep 2024

10/10 Excellent

JULIO, Montevideo

Stayed 3 nights in Sep 2024

8/10 Good

Victoria

Stayed 1 night in Oct 2024

4/10 Poor

Deanne

Stayed 1 night in Sep 2024

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great breakfast great rooms
Stayed 1 night in Sep 2024

10/10 Excellent

Ebonee

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ready to get to and from airport. Lovely staff
Stayed 1 night in Sep 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport overnight stay
Staff was very helpful and nice. Quiet and comfortable room. Lovely stay.
Stayed 1 night in Oct 2024

8/10 Good

Robert

Good hotel and met our needs.
Stayed 1 night in Oct 2024