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ANA Crowne Plaza Narita by IHG

4.0 star property

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Photo gallery for ANA Crowne Plaza Narita by IHG

Interior
Indoor pool, sun loungers
Meeting facility
Junior Suite, 2 Double Beds (Airport View) | 1 bedroom, premium bedding, down comforters, in-room safe
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

Map
68 Horinouchi Narita Chiba, Narita, Chiba-ken, 261-0022
  • Sakura-no-Yama Hill
    ‪3 min drive‬
  • Narita Omotesando
    ‪6 min drive‬
  • Naritasan Shinshoji Temple
    ‪6 min drive‬
  • Tokyo (NRT-Narita Intl.)
    ‪5 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View) | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, 2 Double Beds (Airport View)

  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds (Airport View High Floor)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Airport View High Floor)

  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Forest View)

Suite, 1 Bedroom (Forest View) | 1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (Forest View)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed, Accessible

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Twin Beds, Accessible

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (Forest View High Floor)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 Queen Bed (Forest View High Floor)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Airport View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed (Airport View)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds

  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Forest View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Forest View)

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (Forest View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 Queen Bed (Forest View)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds (Forest View High Floor)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Forest View High Floor)

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds (Forest View)

Junior Suite, 2 Twin Beds (Forest View) | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, 2 Twin Beds (Forest View)

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Twin Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Airport View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Twin Beds (Airport View)

  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Airport View)

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Twin Beds (Airport View)

  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, Multiple Beds (Forest View)

Junior Suite, Multiple Beds (Forest View) | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, Multiple Beds (Forest View)

  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room (Upgraded)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room (Upgraded)

  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Hotel Nikko Narita

  • Pool
  • Free airport shuttle
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (3666)
$135 nightly
The price is $135 total
All taxes and fees included in total
Hotel Nikko Narita

About this property

ANA Crowne Plaza Narita by IHG

4-star hotel in Horinouchi
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
ANA Crowne Plaza Narita by IHG offers 390 accommodations with safes and slippers. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, ANA Crowne Plaza Narita by IHG features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

6 meeting rooms are available. This business-friendly hotel also offers a health club, a sauna, and multilingual staff. A roundtrip airport shuttle is complimentary to guests at scheduled times. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

ANA Crowne Plaza Narita by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
レストランカフェ「セレース」 - Onsite restaurant.
鉄板焼「菜里多」 - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
スカイダイニング「彩風」 - Onsite cocktail bar. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:30 AM to 10:30 PM at scheduled times
  • Self parking on site (JPY 400 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • スカイダイニング「彩風」
  • レストランカフェ「セレース」
  • 鉄板焼「菜里多」

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: JPY 6050
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 6050
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 3000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 1500 for children
  • Self parking fee: JPY 400 per day
  • Early check-in fee: JPY 6050 (subject to availability)
  • Late check-out fee: JPY 6050 (subject to availability)
  • Rollaway bed fee: JPY 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Crowne Plaza Narita
ANA Narita Crowne Plaza
Crowne Plaza ANA Narita Hotel
Crowne Plaza ANA Hotel
Crowne Plaza ANA Hotel Narita
Crowne Plaza ANA Narita
Crowne Plaza Narita
Narita ANA Crowne Plaza
Narita Crowne Plaza
Crowne Plaza ANA
ANA Crowne Plaza Narita Hotel

ANA Crowne Plaza Narita by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews
Rating 8 - Good. 248 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marissa S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel but the room is small but clean. Shuttle service is a plus . Staff very helpful . English speaking helped.
Stayed 1 night in Mar 2025

6/10 Okay

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nothing nearby to property. Free shuttle service to Aeon Shopping Centre and Narita City and airport. Hotel rooms dated.
Stayed 3 nights in Mar 2025

10/10 Excellent

Humberto

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Lawrence

Traveled with family
Not much to easily walk to. Hotel buses offer a nice option.
Stayed 4 nights in Feb 2025

10/10 Excellent

Britt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, breakfast buffet was really good.
Stayed 1 night in Mar 2025

10/10 Excellent

sharon, CHINOHILLS

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay to stay

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities, room comfort

Nope

Just not it. It was run down room had a bunch of dirt and hair. Food at buffet was no good for 30.00 usd a person
Stayed 1 night in Feb 2025

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The main restaurant was closed, the swimming pool was closed and the sauna was closed. Most of the services it touts on its website was closed. The staff was very nice and apologetic but that still did not correct the problem
Stayed 1 night in Feb 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had an awful experience with my room, when I spoke to manager all he offered was a sorry and that there was no way to compensate the situation. I was very upset and the staff just kept repeating that I had pictures. Needless to say I will not be returning to this hotel. If you do check your bed before you lay down!
Stayed 1 night in Feb 2025

10/10 Excellent

Crystal

Stayed 4 nights in Feb 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

Stayed 3 nights in Feb 2025

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast buffet.
Stayed 1 night in Feb 2025

6/10 Okay

Ashley

Traveled with partner
Disliked: Amenities
The hotel is very outdated. We arrived a little early and was not able to check in until 3pm. After a long flight, we had to take the option to pay an additional $40usd to check in a few hours earlier. There’s no restaurants nearby therefore our only resource is to utilize what the hotel has. It was our stop and rest hotel. Notice that there are lots of flight attendants and airline pilots stayed there for a rest stop. Buffet dinner was quite limited and not much of a selection for $30usd.
Stayed 1 night in Feb 2025

10/10 Excellent

shinji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Sonnevy

Liked: Cleanliness, staff & service, room comfort

Clean

Conveniently located near airport with free shuttle . We stayed overnight for our departure next day. Place is clean but very outdated.
Stayed 1 night in Feb 2025

10/10 Excellent

Adrian PJ

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great place to stay near Narita Airport

Great Hotel, rooms are looking a little tired now as it's been around a few years. Service & food very good! The shuttle bus is convenient and free.
Stayed 1 night in Feb 2025

2/10 Terrible

marivic

Traveled with family
Disliked: Property conditions & facilities, room comfort

Disappointed

Try to request a extra bed rolling but none The Ac is not working !
Stayed 1 night in Feb 2025

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities, room comfort

Gross and overpriced

For $180 a night in Japan, this hotel was so disappointing. First room smelled like cigarettes and had a dirty bathroom. Second room did not smell like smoke but also had a dirty bathroom. So gross. For the price this hotel should be so much better. Attached are photos of hairs in bathrooms, enormous stain on desk, dirt on bathroom counter.
Hair in bathroom floor
Hair in bathroom wall
Enormous stain on furniture
Stayed 1 night in Feb 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & efficient service. Would definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Margot

Stayed 1 night in Jan 2025

8/10 Good

ru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Jan 2025