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The Fresh

3.0 star property

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Photo gallery for The Fresh

Dining
1 bedroom, down comforters, in-room safe, desk
1 bedroom, down comforters, in-room safe, desk
Shower, rainfall showerhead, free toiletries, hair dryer
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Via Donnalbina 7, Naples, NA, 80134
  • Via Toledo
    ‪3 min walk‬
  • Port of Naples
    ‪8 min walk‬
  • Molo Beverello Port
    ‪11 min walk‬
  • Naples (NAP-Naples Intl.)
    ‪6 min drive‬

Room options

View all photos for Comfort Double Room

1 bedroom, down comforters, in-room safe, desk

Comfort Double Room

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

1 bedroom, down comforters, in-room safe, desk

Triple Room

  • 178 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

1 bedroom, down comforters, in-room safe, desk

Family Room

  • 213 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Comfort Double Room Single Use

1 bedroom, down comforters, in-room safe, desk

Comfort Double Room Single Use

  • 178 sq ft
  • Sleeps 1
  • 1 Double Bed

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About this property

The Fresh

3-star hotel in Naples City Centre
Concierge services, express check-in, and express check-out are available at this smoke-free hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
The Fresh offers 6 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature down comforters. 26-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. This Naples hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The Fresh features multilingual staff, tour/ticket assistance, and concierge services. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. This Naples hotel also offers express check-in, room service (during limited hours), and express check-out.

The Fresh is a smoke-free property.

Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 30 per person (one-way)
  • Nearby parking fee: EUR 30 per day (1148 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049B49GGGTYUQ

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Fresh Hotel Naples
Fresh Naples
The Fresh Hotel
The Fresh Naples
The Fresh Hotel Naples

The Fresh Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 97 reviews
Rating 8 - Good. 37 out of 97 reviews
Rating 6 - Okay. 23 out of 97 reviews
Rating 4 - Poor. 10 out of 97 reviews
Rating 2 - Terrible. 7 out of 97 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
FOR US THE LOCATION WAS SCARED. NOBODY IN THERE , ENTRACE OF HOTEL WAS DARK PLACE, AND THE PRINCIPAL DOOR VERY DURY. NEVER COME BACK SORRY
Stayed 1 night in May 2023

8/10 Good

ROBERT

Stayed 3 nights in Oct 2022

2/10 Terrible

Colin

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
TL;DR : This is NOT a hotel. It is a BnB-like accommodation with misleading advertisement. Owner also tries to browbeat negative reviews by threatening calling the cops. We arrived in a graffiti laden alleyway at around 4pm, well within the 2 to 8pm check-in time (front desk is supposed to be open from 8am to 8pm) to a door with a lockbox. We ring the location and get no answer. We find a note that says that we need to contact someone through WhatsApp if it's after 2pm. Which is... highly irregular. Contact the number (good thing we had international data) and no response so I start looking at the lockbox. Within seconds, I get it open and find a bunch of keys. Didn't feel comfortable taking the keys so I tried to close the box again but couldn't anymore. After nearly 2 hours! I finally get a response after I contacted Expedia to get a refund. He gives me instructions to open the lockbox and tells me it's my fault because we checked-in after 2pm. We got no instructions of that sort from him (or at all). Turns out, the lockbox code was not one that I had tried which now freaks us out considering how easy it was to open, anybody could have made doubles. Asked for a refund directly because both not a hotel room or safe and he refused. Ended up going elsewhere. After he saw a negative review on google, he sent us the cop threat. This is NOT a hotel. Nobody works here. The 8am to 8pm front desk is a lie and is not manned. We even saw other people waiting the next day.
Stayed 2 nights in Aug 2022

6/10 Okay

mohamed t

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and good service
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Room comfort

Ok place to dump you bags and get clean.

Great location. Inexpensive price. No air conditioning. Hot. Had to sleep with windows open. Noisy all night long.
Stayed 2 nights in Oct 2019

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here is my best recommendation. Find a different Hotel
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

False Advertisement

I typically choose hotels based on the services offered. One important service for me is airport transportation (even with a fee) since I find taxis can try to overcharge you. That was one of the reasons The Fresh was selected. So I was disappointed when I emailed them a couple of days prior to my arrival to arrange transportation and was informed that my arrival time was a busy period and it would not be available. Again, I was disappointed but understood since my arrival in Naples was during a timeframe typically used for check-in. So I took a taxi and paid more than double the price quoted by The Fresh. To avoid this issue for my departure, I immediately emailed the owner after check-in to arrange transportation for my departure several days later. I was then informed that the service was not available period. I sent screenshots from their website and Expedia stating that airport transport is available for a fee. I was then told that they don't offer it anymore. This really upset me. It upset me more than the A/C that you could only feel when you in a specific spot in the room and that they turned off daily resulting in my coming from a very hot outdoor environment into a sweat box. More so than the internet service that kept going in and out. Consistent A/C and internet service were not advertised but airport transport was. If I was aware of this, I would not have spent my money and my Expedia points at this location. If you don't offer a service, don't advertise it.
Stayed 5 nights in Aug 2017

6/10 Okay

Tony , Florida

Liked: Staff & service

Too expensive for the accommodations.

Rooms requested were not available the day we arrived. However, the owner was there when we arrived. I did not realize that we would have needed an elevator. No elevator! Owner was pleasant. The B&B was on the second floor in Italy it's the first floor. Had to walk up and down with luggage. We arrived on a Thursday rooms requested were available on Saturday. .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Affordable option, great location

Best thing about this hotel is its location, just a minutes walk away from one end of Centro Storico and many of the tourist attractions. Affordable price and overall good quality of room, although the bed was pretty hard and the shower very small, and breakfast could be improved by having more savoury options. Staff here speak almost no English but can provide a map of the area, and its easy enough to find your own way around.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good stay

Nice service

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lindomar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lidija, Alberta

Liked: Cleanliness, staff & service

OK hotel.

Although it didn't look like it from the outside, the hotel was nice inside, and in a good location. The air conditioning was very weak and the wifi was so spotty. Most times it did not work in our room. We use wifi to plan our days, etc. the breakfast was good.

10/10 Excellent

Roman&Svetlana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel in the historic center.

very nice and polite staff, a little bit poor english knowladge like in general in Napoli. breakfast always on time with a lovely warm croissant, cake and etc. in the end of our visit been offered a taxi to airport, cheap and on time. atmosphere was awesome and comfortable. it is the right place to stay.

8/10 Good

Paul, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A reFRESHing base from which to explore Napoli

I stayed in the Fresh for 4 nights in October 2014 - I arrived late (very late) and had not realised I needed to tell the hotel in advance; no fear, they called me and it was all sorted (THANK YOU). The rooms are comfortable and brightly decorated - the decor seems to be lime green or pink and it gives the place a modern feel despite the building being an old building in old naples. The location is great - 3 minutes from the heart of old naples and 10 minutes from the highlight for me - Napoli Underground.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel, great location, close to everything

Lovely Hotel, great location, close to everything, Naples bay, Royal Place, Castle Nuevo just a stones throw away. The University and Metro underground line is just around the corner as well as the fabulous shopping streets!

6/10 Okay

Tiffany, US

Disliked: Cleanliness, room comfort
Room & bathroom were a bit small. Location wasn't the greatest either. Clean and good service though.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Awful place - Avoid

Worst hotel stay in a very long time.. 1. At 10 Am day of check in the hotel manager Alessandro called to say that The Fresh has a boiler issue - hence no hot water and we had to go to sister hotel Hrooms. 2. Hrooms was located away from everything - port, train station, city centre - had to use crowded Naples metro to get around every day. The manager was under the impression he was doing us a favour. 3. Hrooms has no staff other than non English speaking cleaning lady. There was no one at reception after we checked in for the entire 3 days stay. 4 different keys were needed to get onto the building, hotel and then room! 4. Toilet would not flush and my dad had to fix it as there was no one to ask for help. 5. After a shower the entire bathroom was flooded - again - no one to ask for help - so we left it for cleaning lady to drain next day. 6. Requested triple room for 3 adults and at The Fresh the reservation indicated 3 beds would be available. We got one double and a very uncomfortable sofa bed- I am only 5ft 4 and my feet were out. The only positives I can think of are the size of the rooms and cleanliness. It should really be marketed as serviced apartments or something along these lines (there is no hotel staff or service to speak of) to manage expectations.

10/10 Excellent

Carey, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place is very close to a beautiful church.

I thought The Fresh was very tastefully decorated and comfortable. The staff were very congenial. The owner even picked me up from the airport! He also arranged for a txi to take me to the ferry the next day, witch is just a short distance away, The continental breakfst was very nice also.This place was a real bargain, too.

8/10 Good

dontknow123, london

Liked: Cleanliness, property conditions & facilities, room comfort

Great from the inside

Decent continental breakfast included. The staff member who stays there for most of the day isn't too helpful in terms of recommending routes, restaurants or attractions but does his job well which is to lay out breakfast and check you in. We found the location a bit hard to find because the google maps location for the hotel is wrong (sept 2013). 25 mins walk to train station, 8 min walk to port, 30 seconds walk to nearby (small but functional) supermarket. Good stay overall.

8/10 Good

Britt

Liked: Cleanliness
Prima hostel en schone nette kamer, eerder toegang gekregen tot de kamer door te bellen met de eigenaar bij aankomst. Op loopafstand van veel bezienswaardigheden.
Stayed 4 nights in Jul 2024